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Business Operations

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

Decagon is looking to hire our first team member for our Business Operations function to tackle some of our highest-priority strategic and operational challenges as we scale. In this role, you’ll partner closely with leadership across functions to identify key areas for improvement, build scalable processes, and drive high-impact initiatives that help the company grow efficiently. You’ll be at the intersection of strategy, execution, and problem-solving, helping shape the foundation of our AI-first organization.

You may be a good fit if you:

  • Have 3+ years of experience in management consulting, business operations, or a strategic role at a high-growth startup

  • Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions

  • Have strong analytical skills and are experienced in using data to inform decisions, optimize processes, and track performance

  • Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization

  • Thrive in fast-paced environments and enjoy wearing multiple hats to solve ambiguous challenges

Even better if you:

  • Have experience scaling an early stage startup

  • Have a track record of designing and implementing operational processes that unlock efficiency and drive results

  • Are passionate about building from the ground up, with a strong bias toward action

Benefits:

  • Medical, dental, and vision benefits

  • Take what you need vacation policy

  • Daily lunches, dinners and snacks in the office to keep you at your best

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Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Business Operations, Decagon

Are you ready to jump into a pivotal role at Decagon, where innovation meets opportunity? As a Business Operations professional, you'll be joining a team at the forefront of developing advanced conversational AI agents that are transforming customer experiences for notable clients like Duolingo and Notion. Located in the vibrant city of San Francisco, you’ll be our first hire in this critical function, directly tackling strategic challenges as we scale. Your role will involve collaborating with leadership across various departments to identify areas ripe for improvement and creating the processes that will support our rapid growth. This is not just any role; it's a chance to be at the crossroads of strategy, execution, and problem-solving. If you thrive in fast-paced environments and have a knack for data-driven decision-making, you might be the perfect fit for us! You'll need 3+ years of experience in business operations or management consulting, and a strong ability to communicate and influence diverse teams at all levels. With an opportunity to design operational processes from scratch that drive meaningful results, your contributions will have an immediate impact on our ambitious goals. Plus, you’ll enjoy a collaborative work environment, great office perks, and a generous vacation policy that lets you take what you need! So, if you're passionate about technology and eager to make a difference, Decagon is the place to unleash your potential as a Business Operations expert.

Frequently Asked Questions (FAQs) for Business Operations Role at Decagon
What are the responsibilities of a Business Operations role at Decagon?

As a Business Operations professional at Decagon, your main responsibilities will include collaborating with leadership teams to identify key areas for operational improvement, developing scalable processes, and driving high-impact initiatives that enhance company growth. You'll own projects from inception through implementation, ensuring that strategies align with our overall goals.

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What qualifications are needed for the Business Operations role at Decagon?

To qualify for the Business Operations position at Decagon, candidates should have at least 3 years of experience in management consulting, business operations, or a strategic role at a high-growth startup. Strong analytical skills, experience with data-driven decision-making, excellent communication, and the ability to thrive in a fast-paced environment are crucial for success in this role.

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How does Decagon's Business Operations team contribute to the company's growth?

The Business Operations team at Decagon is essential for driving the company's growth by identifying and implementing processes that enhance operational efficiency. By tackling strategic challenges and fostering cross-functional collaboration, the team supports the transition to an AI-first organization, aiding in the scalable success of our conversational AI products.

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What kind of work environment can I expect in the Business Operations role at Decagon?

In the Business Operations role at Decagon, you'll find a dynamic and collaborative work environment that encourages innovation. You'll be part of a passionate team that is focused on scaling an AI-driven company, with access to valuable resources and a supportive culture that prioritizes action and efficiency.

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What benefits does Decagon offer for Business Operations employees?

Decagon offers a competitive benefits package for Business Operations employees, including medical, dental, and vision insurance, as well as a flexible vacation policy that allows you to take what you need. Additionally, employees enjoy daily lunches, dinners, and snacks in the office to keep them energized throughout the day.

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Common Interview Questions for Business Operations
Can you describe a time when you had to analyze data to improve a process?

When asked this question, be sure to highlight the process you analyzed, the data you utilized, and the results of your improvements. Detail your analytical approach and how it informed your decision-making, emphasizing teamwork and communication, which are vital in the Business Operations role at Decagon.

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How do you prioritize multiple tasks in a fast-paced environment?

In answering this question, you should explain your time management techniques and how you assess the urgency and importance of tasks. Discuss any tools you use to stay organized and your ability to adapt quickly to shifting priorities, which is crucial in a role like Business Operations at Decagon.

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What experience do you have working cross-functionally?

When responding, share specific examples of past projects where you collaborated with different teams. Talk about your communication strategies and how you built relationships with various stakeholders, which is essential for a Business Operations role at Decagon.

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Describe a challenging problem you faced and how you solved it.

Provide a detailed account of a specific challenge that required innovative thinking. Focus on the steps you took to analyze the problem, brainstorm solutions, and implement changes. Highlight your problem-solving skills, an essential competency for a Business Operations professional at Decagon.

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What do you know about Decagon and its products?

This question is your chance to demonstrate your research on Decagon. Talk about the company’s mission, its conversational AI agents, and how they support businesses like Duolingo and Notion. Show your passion for technology and understanding of the AI landscape, as it highlights your genuine interest in the Business Operations role.

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How would you approach building a new process from scratch?

In your response, outline the steps you would take to identify the need for the new process, gather input from stakeholders, design the process, and implement it. Emphasize your strategic thinking and commitment to efficiency, qualities that are critical for success in the Business Operations role at Decagon.

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Can you give an example of a successful project you led?

When answering, choose a project where you made a significant impact. Explain your role, the objective of the project, the actions you took, and the outcome. This response should demonstrate your leadership skills and ability to manage projects effectively, key attributes for the Business Operations position at Decagon.

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What role does data play in your decision-making process?

Discuss how you utilize data to guide your decisions, including the types of data you rely on and examples of how it has impacted your work previously. This answer should showcase your analytical skills necessary for the Business Operations role at Decagon.

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How do you handle feedback and criticism from team members?

This is an opportunity to show your maturity and adaptability. Explain your approach to receiving feedback, how you process it constructively, and examples of how it has helped you grow as a professional, which resonates well with the collaborative environment at Decagon.

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Why are you interested in the Business Operations role at Decagon?

Your answer should express your enthusiasm for the role and the opportunity to work in an innovative environment like Decagon. Highlight your alignment with the company’s values and mission in developing advanced AI solutions, demonstrating your commitment to helping the organization thrive.

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Full-time, on-site
DATE POSTED
January 15, 2025

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