Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.
We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.
Decagon is looking to hire our first team member for our Business Operations function to tackle some of our highest-priority strategic and operational challenges as we scale. In this role, you’ll partner closely with leadership across functions to identify key areas for improvement, build scalable processes, and drive high-impact initiatives that help the company grow efficiently. You’ll be at the intersection of strategy, execution, and problem-solving, helping shape the foundation of our AI-first organization.
Have 3+ years of experience in management consulting, business operations, or a strategic role at a high-growth startup
Are comfortable owning projects end-to-end, from identifying the problem to implementing scalable solutions
Have strong analytical skills and are experienced in using data to inform decisions, optimize processes, and track performance
Are an excellent communicator who can partner with cross-functional teams and influence stakeholders at all levels of the organization
Thrive in fast-paced environments and enjoy wearing multiple hats to solve ambiguous challenges
Have experience scaling an early stage startup
Have a track record of designing and implementing operational processes that unlock efficiency and drive results
Are passionate about building from the ground up, with a strong bias toward action
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
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Are you ready to jump into a pivotal role at Decagon, where innovation meets opportunity? As a Business Operations professional, you'll be joining a team at the forefront of developing advanced conversational AI agents that are transforming customer experiences for notable clients like Duolingo and Notion. Located in the vibrant city of San Francisco, you’ll be our first hire in this critical function, directly tackling strategic challenges as we scale. Your role will involve collaborating with leadership across various departments to identify areas ripe for improvement and creating the processes that will support our rapid growth. This is not just any role; it's a chance to be at the crossroads of strategy, execution, and problem-solving. If you thrive in fast-paced environments and have a knack for data-driven decision-making, you might be the perfect fit for us! You'll need 3+ years of experience in business operations or management consulting, and a strong ability to communicate and influence diverse teams at all levels. With an opportunity to design operational processes from scratch that drive meaningful results, your contributions will have an immediate impact on our ambitious goals. Plus, you’ll enjoy a collaborative work environment, great office perks, and a generous vacation policy that lets you take what you need! So, if you're passionate about technology and eager to make a difference, Decagon is the place to unleash your potential as a Business Operations expert.
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