GearLaunch - Head of Customer Service
Skills
- Leadership
- Problem-solving
- Data-driven decision making
- Interpersonal skills
- Customer service tools proficiency
Responsibilities
- Oversee the entire Customer Service function
- Develop and implement support processes
- Lead and mentor customer service professionals
- Set KPIs and drive operational excellence
- Identify gaps and improve service quality
- Collaborate with cross-functional teams
- Manage escalations and critical customer issues
- Stay updated on e-commerce trends
Education
- Bachelor's degree preferred
Benefits
- Competitive annual salary
- Opportunity to shape customer support
- Collaborative work environment
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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