2025 IT-Service Desk Summer Intern

As an IT-Service Desk Summer Intern at GCM Grosvenor, you'll be responsible for providing technical assistance to end users, handling requests via email, phone, and in person. You'll support a wide range of hardware and software solutions and assist with trouble ticket management. Your role also includes ordering and configuring user hardware, offering training on our IT products, and working on technology projects in collaboration with our engineers.

To apply for the IT-Service Desk Summer Intern position at GCM Grosvenor, you need to be pursuing a B.A./B.S. degree in IT-related fields. Ideally, you’ll have a familiarity with Microsoft operating systems and applications, as well as at least one programming language like Python or PowerShell. Your passion for technology, strong communication skills, and customer service attitude will be key attributes we look for!

The internship at GCM Grosvenor is designed to bolster your career development through hands-on experience with real-world IT challenges. You'll learn about user support, project management, and contemporary technologies, while your final presentation to leadership allows you to showcase your accomplishments and insights, opening doors for future opportunities in tech.

During your internship as an IT-Service Desk Intern at GCM Grosvenor, you will work with a variety of technology stacks, including Microsoft 365, Azure Active Directory, Windows 11, Exchange Online, and other software solutions. You'll also learn about infrastructure management within cloud environments like AWS, gaining valuable experience in both on-prem and cloud-based settings.

The GCM Grosvenor internship stands out due to its supportive culture and focus on empowerment and accountability. Interns are treated as integral team members and are immersed in a collaborative environment where they have the opportunity to embrace cutting-edge technologies while directly contributing to meaningful projects. You'll gain insights from seasoned professionals and build relationships that can shape your future career in IT.

In your response, emphasize that the IT Service Desk acts as the first line of support for employees' technical issues, ensuring smooth operation of hardware and software. Highlight how this role is essential for maintaining productivity and managing user satisfaction.

For this question, share specific examples of past troubleshooting experiences, such as diagnosing a computer problem or resolving software errors. Detail the steps you took and the outcome, showing your analytical skills and resilience in problem-solving.

Discuss your approach to prioritization, possibly mentioning the use of a ticketing system and your ability to assess urgency and impact on users. Highlight any past experiences where you successfully managed multiple tasks and delivered timely support.

Name tools such as Microsoft Office, Microsoft 365, or ticket management software like Jira Service Desk if applicable. Talk about how you've utilized these tools in your studies or previous roles and your willingness to learn new technologies.

It's essential to address listening and communication skills. You should explain that being able to understand user problems and provide clear instructions or support enhances the overall experience and reflects professionalism in IT Service Desk roles.

Share a specific instance where you had to adapt to a new software or tool on short notice, detailing the resources you used and how you successfully learned and applied this new technology.

Explain your approach to calming an upset user by empathizing with their situation, actively listening, and providing updates as you work towards a solution, demonstrating your commitment to customer satisfaction.

Discuss your engagement with technology communities, online courses, webinars, or publications you follow. Highlight your proactive approach to continuous learning, especially in relevant areas like cloud computing or cybersecurity.

Articulate your desire to expand your technical skills, gain hands-on experience, and learn from knowledgeable professionals. Mention specific goals such as improving user support or understanding enterprise technology better.

Explain your admiration for GCM Grosvenor’s commitment to innovation and your enthusiasm for being part of a respected firm in the alternative asset management space. Reflect on how the company’s culture aligns with your values and career aspirations in technology.