Customer Success Manager DACH region

As a Customer Success Manager at GoodHabitz, your main responsibilities include onboarding new clients, co-creating action plans to meet their specific needs, and facilitating inspiration sessions for ambassadors. You’ll also maintain proactive communication with your clients, organize evaluation meetings with stakeholders, and ensure the integration of our platform across various organizations. Collecting feedback and sharing it internally to drive continuous improvement will be crucial to your role.

To be a successful Customer Success Manager at GoodHabitz, you should have at least three years of experience in related fields like internal communications, HR consultancy, or L&D. You should possess strong communication skills, be client-focused, and have a solution-oriented approach. Being fluent in both German and English is essential, with knowledge of French or Swiss German being a plus.

GoodHabitz is committed to the professional development of its Customer Success Managers by offering access to the GoodHabitz platform and MyAcademy, where you can indulge in unlimited learning opportunities. Additionally, you can benefit from coaching through our partner OpenUp. Team outings and events further enhance your skills and networking within the company, fostering a collaborative and enriching environment.

At GoodHabitz, the work culture is dynamic, flexible, and values a healthy work-life balance. The team thrives on mutual inspiration and support, promoting a fun atmosphere where learning is a shared journey. Regular team outings and events help strengthen the team spirit, ensuring a positive experience both in and out of the workplace.

Yes, as a Customer Success Manager at GoodHabitz, you should be prepared for business travel primarily within the DACH region, especially in Southern Germany and Switzerland. There may also be occasional travel to our Dutch HQ. This travel will help you engage directly with clients and foster stronger relationships.

Prioritizing client needs as a Customer Success Manager involves actively listening to their feedback, understanding their business goals, and maintaining regular communication to identify challenges early. It's crucial to assess their requirements against your portfolio and collaborate with your team to develop effective solutions tailored to their objectives.

When answering this question, provide a specific example of a challenge faced by a client and how your strategic approach led to a resolution. You could outline the steps of understanding their needs, formulating a plan, and ultimately achieving a successful outcome that highlighted your role as a valuable partner.

To ensure successful onboarding, I develop a structured plan that includes personal introductions, training sessions, and regular check-ins. Making sure the client feels supported through each step of their journey and providing accessible resources allows them to integrate the platform seamlessly into their organization.

Measuring success involves setting clear objectives at the beginning of our partnership and regularly reviewing outcomes against those goals. Gathering both qualitative feedback and quantitative metrics post-integration allows me to gain insights into client satisfaction and areas for improvement.

An impactful Customer Success Manager combines strong communication skills, empathy, and a deep understanding of the product while also demonstrating a commitment to client goals. By actively engaging with clients and creating meaningful relationships, we can ensure their success aligns with our offerings.

Share an instance of constructive feedback from a client that you took seriously. Outline the steps you took to address their concerns, how you communicated with the necessary teams, and ultimately how you incorporated feedback into your approach to improve the client’s experience going forward.

Challenging conversations require patience and understanding. I approach them by first listening carefully to the client’s concerns, validating their feelings, and then collaboratively working towards a solution that addresses their needs while ensuring they feel heard and valued.

As a Customer Success Manager, I'm motivated by the opportunity to genuinely contribute to someone's growth and improvement. Seeing clients achieve their goals through our efforts energizes me, and I thrive on the relationships built during this process.

I find CRM tools indispensable for managing client relationships and tracking interactions efficiently. Additionally, I utilize data analytics tools to measure client success and engagement effectively, allowing for strategic adjustments to our approach.

When answering this question, express your enthusiasm for GoodHabitz’s mission to make learning engaging and accessible. Highlight your alignment with the company culture, values, and your desire to contribute positively to their innovative and supportive work environment.