Customer Success Manager DACH region
Catch the GoodHabitz Sparkle!
We are GoodHabitz – an international EdTech company with our headquarters in Eindhoven. We’re on a mission to make learning accessible, engaging, and fun for everyone. As fun as binge-watching your favorite series, scrolling through your newsfeed, or watching your team score that winning goal.
How do we make this happen?
By creating unique training experiences for learners in 10 countries (and counting), all produced in our very own GoodHabitz Studios.
But we’re not just about work. At GoodHabitz, we invest in fun outings and memorable events to make sure our people are having the time of their lives.
Curious about the people behind the scenes?
We’re a team of purpose-driven individuals who thrive on mutual inspiration and support. We’re positive, creative masterminds who always look on the bright side and take on every challenge that comes our way.
The Role
As a Customer Success Manager/Coach, you are a strategic learning & development partner for our clients. Your goal is to help national and international customers in the DACH region achieve their desired business outcomes, inspire as many people as possible to engage in personal development through GoodHabitz, and promote the use of our platform across their organization.
You’ll manage the onboarding of new customers, co-create action plans, initiate inspiration sessions for ambassadors, and regularly review results.
In addition, you’ll focus on expanding the collaboration and everything that entails. You collect customer feedback and share it internally to help us continuously improve. While you’re primarily responsible for your own portfolio, you are also part of a bigger, enthusiastic team ready to support you when needed. As Customer Success Coaches, we work together as a team – and that’s how we achieve our greatest successes.
Your responsibilities
- Evaluate results, identify risks, and explore further business opportunities
- Finalize contract renewals, aiming to meet or exceed team and personal goals
- Maintain proactive contact with your clients (at least once per quarter) to understand their needs and ensure structural integration of our platform
- Organize evaluation meetings with key stakeholders, manage expectations, and review outcomes based on defined objectives
- Develop tangible results and success stories with your clients and share these with colleagues and other organizations
Our Match
You’re an inspiring and people-focused professional with strong empathy. Your enthusiasm is contagious, and you enjoy presenting in front of larger groups. You are passionate about the L&D space and share our vision on online learning. You challenge yourself, are open to growth, and love personal development.
There is more:
- At least 3 years of experience as a Customer Success Manager and/or in internal communications, HR consultancy, people engagement, or L&D
- Strong subject-matter knowledge that makes you a credible sparring partner at all levels
- Client-focused, solution-oriented, decisive, with excellent communication and commercial skills
- Well-organized and structured in your work – you’re in the driver’s seat of your projects and can handle stress well
- Fluent in both German and English, written and spoken. French or Swiss German is a plus
- Able to work independently and maintain a high level of focus
- Based in Southern Germany or nearby, with a willingness to travel within Switzerland, the broader DACH region, and occasionally to our HQ in the Netherlands
- Experience as a trainer and/or coach, or a certified trainer, is a big advantage
Our Offer
Working at GoodHabitz means joining a lively and dynamic team that’s revolutionizing the world of learning. We live and breathe a flexible and supportive work culture that values a healthy work-life balance.
And that’s not all:
- A full-time contract (40 hours/week), with business travel in the DACH region, especially Southern Germany and Switzerland, as well as to our Dutch HQ
- A competitive salary for a Customer Success Manager/Coach, including a performance-based bonus scheme and company car
- Company-provided MacBook and iPhone
- 25 paid vacation days
- Unlimited access to our GoodHabitz platform and MyAcademy
- Coaching through our partner OpenUp
- One paid “Do Good Day” per year with your team to support a cause that matters to you
- Remote work flexibility
- Team outings and events to strengthen the team spirit
- An existing, well-maintained, and growing client portfolio in the DACH region
Today is a good day to upgrade yourself
If this sounds like your kind of challenge and put a growing smile on your face while reading, we’d love to get to know you!
How to apply?
✔ Send us your resume
✔ We’ll get back to you within 5 days
✔ Join us for an initial virtual or in-person introduction
✔ Meet someone from your future team and talk about the role and our company culture
Average salary estimate
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