Shift Supervisor - Lead Barista, Starbucks, University Park, #602

As a Shift Supervisor - Lead Barista at Gopuff, you will oversee the day-to-day operations during your scheduled shifts, which includes delegating tasks, maintaining high customer service standards, and ensuring staff are following health and safety guidelines. You will also provide feedback on employee performance, assist with new team member training, and create a positive work environment that fosters teamwork and excellence.

To be considered for the Role of Shift Supervisor - Lead Barista at Gopuff, candidates typically need at least two years of leadership experience in a retail, restaurant, or similar fast-paced environment. Preferred qualifications include a ServeSafe Certification, and previous experience working in a Starbucks or café setting. Strong communication skills and the ability to multitask are crucial for success in this position.

Gopuff supports Shift Supervisor - Lead Barista team members through ongoing training and a positive work environment. The company emphasizes a culture of respect, encouragement, and accountability, ensuring that every team member feels valued. In addition, Gopuff encourages open communication, allowing supervisors to relay important feedback to their managers to support team dynamics.

A typical day for a Shift Supervisor - Lead Barista at Gopuff includes opening or closing the store, managing daily operations, motivating and coaching baristas, and ensuring compliance with company standards. You’ll engage with customers, manage inventory, handle cash procedures, and ensure the team maintains consistent beverage quality and presentation, all while keeping a positive and upbeat environment.

As a Shift Supervisor - Lead Barista at Gopuff, you have several opportunities for career growth within the organization. Your experience in a leadership role can lead to higher positions such as Store Manager or Regional Manager, where you'll have the chance to influence broader store operations and strategies. Continuous development and training avenues are available to help you advance your career.

To handle high-pressure situations effectively, I focus on maintaining my composure and prioritizing tasks based on customer needs. I believe in guiding my team through such moments by fostering open communication to quickly address issues and keep our service quality high.

In a previous position, I encountered an upset customer due to a mix-up with their order. I listened actively to their concerns, apologized sincerely, and offered a replacement beverage with our compliments. This approach not only resolved the issue but also turned a frustrated customer into a loyal one.

I motivate my team by recognizing individual strengths and setting achievable goals. Using positive reinforcement and creating a supportive atmosphere where team members can share ideas fosters a spirit of collaboration, which greatly enhances morale and performance.

I would begin by demonstrating the essential tasks, ensuring they understand the recipes and presentation standards. Next, I would provide constructive feedback as they practice, and encourage them to ask questions. A supportive training process builds confidence and promotes adherence to company standards.

Communication is critical. It allows me to effectively delegate tasks, relay customer feedback, and create a shared understanding of goals. By fostering an environment where team members feel comfortable expressing their needs, we can collaboratively enhance our operations and service quality.

In my previous role, I consistently monitored inventory levels and reported any shortages to management. I utilized inventory management software to track usage trends and minimize waste. Maintaining clear records ensured we always had the necessary ingredients and products on hand.

When conflicts arise, I approach the situation with empathy, seeking to understand both sides of the issue. I encourage open dialogue in a private setting, guiding the team members to find common ground. My goal is to mediate the conflict constructively to promote a positive working relationship.

I would implement regular checks and establish a cleaning schedule for the team. By reinforcing health, safety, and sanitation protocols during training, along with leading by example, we can create a culture of cleanliness and safety that is respected and followed.

To ensure quality during busy shifts, I prioritize organization and communication. I establish clear roles for each team member and maintain a fast-paced but calm atmosphere that focuses on executing tasks efficiently without compromising our service standards.

I want to work as a Shift Supervisor - Lead Barista at Gopuff because I admire the company’s commitment to customer satisfaction and innovative solutions in retail. I am passionate about coffee and leadership and believe my skills can contribute to creating exceptional experiences for our customers and team.