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Front-end Engineer (Senior/Staff) - job 1 of 2

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Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

About the Team

The Customer Story team is building the foundation for how merchants understand and serve their customers. We're responsible for storing and delivering all customer-related data — from rich customer profiles to detailed timelines of every shopper interaction. We connect and unify data from e-commerce platforms like Shopify and Magento, including orders, products, shopping carts, and more. Our mission is to make this data easily accessible, actionable, and real-time — powering personalized experiences and smarter decisions across the entire platform.

What You'll Do

Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.
Optimize our apps for speed and scalability, ensuring they work smoothly on any device or browser.
Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic.
Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.

Who You Are

You’ve got 5+ years of experience with JavaScript and/or TypeScript.
You know the ins and outs of the frontend stack—CDN, Cache, Webpack, CI/CD.
You’ve worked in high-traffic environments — where scalability and performance are crucial.
You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design.
You follow best practices (SOLID, React/Redux), but you're not afraid to make smart trade-offs when necessary.
You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.

Nice to have: You’re familiar with react-query, async state management libraries, SWR, and WebSockets.

Perks & Benefits

💰Competitive salary & equity (90th percentile of the market worldwide)
🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 Weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!

Average salary estimate

$100000 / YEARLY (est.)

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$80000K

$120000K

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What You Should Know About Front-end Engineer (Senior/Staff), Gorgias

At Gorgias, we are seeking a talented Front-end Engineer (Senior/Staff) to join our innovative team in Lisbon. As a key player in our Customer Story team, you will support nearly 15,000 ecommerce brands by enhancing our conversational AI platform that helps brands connect more deeply with their customers. Your mission will revolve around creating clean, responsive, and incredibly fast features that not only resolve support inquiries but also drive sales. With over five years of experience in JavaScript and TypeScript under your belt, you'll collaborate closely with Product and Design to optimize our applications, ensuring that they perform seamlessly across all devices. Here, you'll encounter challenges that require you to adapt and innovate while adhering to best practices in coding and engineering. We pride ourselves on our culture of ownership—where you take charge of your work and see the impact of your contributions. In Gorgias, every bug or code error is an opportunity to learn and grow. You’ll also be part of a vibrant team that values agility and collaboration, guaranteeing that together we can ship top-notch features without compromising on quality. If you’re passionate about building efficient and scalable front-end applications while enjoying the perks of extensive vacation time and a robust professional development budget, then Gorgias is the place for you. Join us in shaping the future of ecommerce interactions where every conversation counts and transformation happens in real-time!

Frequently Asked Questions (FAQs) for Front-end Engineer (Senior/Staff) Role at Gorgias

What are the main responsibilities of a Front-end Engineer at Gorgias?

As a Front-end Engineer at Gorgias, your primary responsibilities will include collaborating with Product and Design teams to build responsive features, optimizing applications for speed and scalability, writing maintainable code, and participating in agile development processes. You'll play a vital role in enhancing user experience while maintaining high standards for application performance.