Senior Solutions Architect (Remote, Netherlands)

At Grafana Labs, the Senior Solutions Architect is responsible for delivering specialized business and technical consultation to customers, ensuring their success with Grafana. This includes onboarding, training, consulting, and monitoring support requests, as well as acting as an advocate for the customer with internal product teams.

To succeed as a Senior Solutions Architect at Grafana Labs, candidates are expected to have over 5 years of experience in deployment teams, direct experience with observability stacks, and preferably a strong background with Grafana products. Strong communication skills and familiarity with Kubernetes and cloud platforms like AWS, GCP, and Azure are also essential.

The Senior Solutions Architect plays a critical role in enhancing customer experience by guiding clients through technical challenges, delivering tailored solutions, and ensuring they derive maximum value from Grafana products. Their expertise and willingness to engage with customers underscores the commitment Grafana has to client satisfaction.

Candidates for the Senior Solutions Architect position at Grafana Labs should have familiarity with modern technologies such as Kubernetes, Prometheus, Grafana's visualization stack, and experience with logging and tracing technologies. Understanding observability principles is crucial for providing effective solutions.

Yes, the Senior Solutions Architect at Grafana Labs can work remotely from the Netherlands, which aligns with the company's commitment to flexible work arrangements while fostering collaboration and innovation.

In your response, highlight specific experiences you've had deploying and managing observability tools. Discuss how you utilized Grafana for data visualization and worked with additional tools like Prometheus for metrics and alerting, demonstrating your capability to drive business outcomes.

Discuss your methods for understanding customer needs, developing training materials, and engaging customers in interactive sessions. Emphasize how you tailor your approach to fit the unique requirements of each client to ensure a successful onboarding experience.

You should mention implementing tracking systems for support requests, analyzing recurring issues, and actively collaborating with product teams to drive improvements. This shows your dedication to customer satisfaction and continuous engagement.

Answer by discussing the resources you use, such as blogs, webinars, and communities related to Grafana and observability technologies. Highlight your proactive approach to learning and applying new knowledge to improve customer solutions.

Provide specific details about the project, your role, the challenges you faced, and how you collaborated with different teams to ensure smooth execution and delivery. Sharing measurable outcomes will further underline your project management skills.

You can talk about using project management techniques like creating timelines, setting milestones, and utilizing task management tools. This will showcase your organizational skills and ability to meet tight deadlines.

Discuss your experience deploying projects on cloud platforms like AWS, GCP, or Azure. Share specific examples where you optimized cloud resources to enhance observability for clients, highlighting your technical prowess.

Emphasize that following best practices enhances project efficiency, consistency, and the overall quality of solutions. Share examples of how you’ve implemented these practices in previous roles to deliver successful outcomes.

Talk about your approach to solicit, document, and analyze customer feedback. Highlight the importance of using feedback to drive product improvements and customer interaction adjustments.

Your response should reflect your passion for technology and helping customers succeed, as well as your alignment with Grafana Labs’ values. Mention specific aspects of the company culture, technology, or mission that resonate with you.