Sr. IT Administrator / Automation Engineer #4163

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in Menlo Park, California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com.

As a SaaS IT Administrator, you will play a crucial role in managing and maintaining the infrastructure and software systems used in delivering Software-as-a-Service (SaaS) solutions. One of the primary responsibility will be to ensure the availability, performance, and security of the SaaS platform, supporting both internal teams and external customers.The Automation Engineer aspects of this role will be responsible for designing, implementing, and maintaining automation solutions to streamline and optimize various IT processes and workflows within the organization. Your expertise in scripting, configuration management, and workflow automation will contribute to improving operational efficiency, reducing manual effort, and enhancing overall productivity.

GRAIL uses GSuite, so the Sr. IT Administrator/Automation Engineer, on the IT Engineering team, will lead administration of our GSuite Environment, drive automation efforts there, provide technical leadership and project management around those automation projects. This role will also be involved in general Automation and Information Security projects, engaging with stakeholders to understand their requirements and involved in the development, qualification, deployment and support of new systems and capabilities.

This is a hybrid role in Menlo Park, CA

• IT Administration:
• Lead the administration of the GSuite Environment for GRAIL. Follow policies and procedures for administering the environment including oversight of user account provisioning, de-provisioning, account management and license/cost management. 
• Disposition legal hold and data access requests. Implement integrations between GSuite and other tools including Okta, Workday, and MuleSoft.
• Collaborate with cross-functional teams to ensure scalability and high availability of the SaaS environment. Manage the onboarding and maintenance of SaaS applications and services, including upgrades, patches, and bug fixes. Proactively optimize for improved efficiency and enhanced user experience.
• Participate in Incident Management process, troubleshooting, root cause analysis, remediation, after actions review and permanent resolution/closure.
• Security and Compliance:
• Implement and maintain robust security measures to protect customer data and ensure compliance with relevant industry standards and regulations (e.g., GDPR, HIPAA, SOX).
• Participate in regular vulnerability assessments and penetration testing to identify and address potential security risks.
• Establish and enforce access controls, data encryption, and backup and recovery procedures.
• Performance Monitoring, Reporting and Process Optimization:
• Monitor system performance metrics, analyze trends, and generate regular reports to identify areas for improvement and optimize resource allocation.
• Stay up to date with industry trends, emerging technologies, and best practices related to SaaS administration.
• Identify opportunities for process improvement and optimization by leveraging automation technologies and practices.
• Conduct regular reviews and analysis of existing IT processes, workflows, and tools to identify bottlenecks, inefficiencies, and areas for automation.
• Automation Solution Design and Development:
• Identify opportunities for automation across different IT domains, including infrastructure provisioning, configuration management, software deployment, monitoring, help desk operations, and troubleshooting.
• Design and develop robust automation workflows, scripts, and tools to automate repetitive tasks, enhance system reliability, and improve overall operational efficiency.
• Collaborate with cross-functional teams to understand business requirements and translate them into scalable and maintainable automation solutions.
• Collaboration, User Support, Training and Documentation:
• Document automation workflows, procedures, and best practices to facilitate knowledge sharing and ensure a consistent approach to automation across the organization.
• Provide training and support to IT teams to enable them to leverage automation tools and frameworks effectively.
• Provide technical support to internal teams, addressing their inquiries and troubleshooting issues related to the SaaS platforms.
• Develop user documentation, FAQs, and training materials to facilitate smooth onboarding and self-service for SaaS users.

• Advanced SaaS applications administration expertise, leveraging automations to reduce manual workflows, 6+ years of relevant experience. 3+ years building automations around administering IT/SaaS applications.
• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Advanced degree is preferred.
• Knowledge of automating SaaS application workflows, OKTA, MFA, SSO, user onboarding/off-boarding automation.
• Keen sense of implementing best practices and keeping security front and center while administering and writing automation processes.
• Working knowledge of tools, Python and other programming languages (e.g. Java/JavaScript, PowerShell or Bash) to develop automation workflows and tools.
• Coding experience against communicating with REST APIs, with a focus on implementing and maintaining automation solutions in an enterprise IT environment.
• Knowledge of associated tools (IDEs, GitLab, CI/CD).
• Solid understanding of data protection practices and security protocols.
• Strong problem-solving skills and ability to work effectively in a fast-paced and collaborative environment with cross-functional teams.
• Excellent written communication and verbal listening plus interpersonal skills, with the ability to interact with technical and non-technical stakeholders.

The expected, full-time, annual base pay scale for this position is $131K-$164K.  Actual base pay will consider skills, experience, and location.

Based on the role, colleagues may be eligible to participate in an annual bonus plan tied to company and individual performance, or an incentive plan. We also offer a long-term incentive plan to align company and colleague success over time.

In addition, GRAIL offers a progressive benefit package, including flexible time-off, a 401k with a company match, and alongside our medical, dental, vision plans, carefully selected mindfulness offerings.

GRAIL is an Equal Employment Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. We will reasonably accommodate all individuals with disabilities so that they can participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.