Senior Product Manager, AI

As a Senior Product Manager, AI at Gusto, you'll take charge of the product roadmap for our groundbreaking conversational assistant, Gus. This means owning the execution from strategy to deployment, driving user adoption, collaborating with cross-functional teams, and ensuring continual improvement based on performance metrics. Your role is pivotal in making Gus not just a tool, but a transformative agent for small businesses.

Candidates for the Senior Product Manager, AI position at Gusto should have 5+ years of direct product management experience. An entrepreneurial background, especially in bringing new technologies to market, is a plus. Additionally, a strong passion for AI, excellent communication skills, and the ability to thrive in rapidly-changing environments are key qualifications to succeed in this role.

At Gusto, you’ll find a mission-driven culture that deeply values collaboration and inclusivity. As a Senior Product Manager, AI, you'll join a team of passionate individuals dedicated to empowering small businesses. We focus on high-ownership roles where everyone is encouraged to voice their ideas, making our workplace both dynamic and supportive.

For the Senior Product Manager, AI role at Gusto, you can expect a competitive salary range of $144,000 to $178,000 per year in many locations like Toronto, and up to $230,000 in high-cost areas such as San Francisco. Compensation is determined by several factors including experience, location, and expertise.

Gusto is proud to foster a diverse and inclusive environment where individuals from all walks of life can thrive. We actively seek to employ great talent from varied backgrounds, believing that this diversity strengthens our company. As a Senior Product Manager, AI, you'll be part of a team that is dedicated to uplifting one another and creating solutions that benefit all small businesses.

When discussing your experience with AI products in an interview, focus on specific projects where you defined KPIs and used data to drive improvements. Highlight how you collaborated with cross-functional teams to enhance user experience and product functionality, showcasing your strategic thinking and problem-solving skills.

In your response, explain your approach to evaluating customer needs, market trends, and company goals. Discuss your utilization of frameworks such as the RICE scoring method or user story mapping, emphasizing how you balance short-term wins with long-term strategic vision.

Outline tactics like conducting user research to understand pain points, developing targeted marketing strategies, and collaborating with customer support for feedback. Talk about how you'd use data analytics to iterate on features that resonate best with users, ensuring higher adoption rates.

Demonstrate your conflict resolution skills by discussing how you would facilitate open communication between stakeholders. Share examples of past experiences where you negotiated compromises while keeping the project's goals aligned, showcasing your leadership ability.

Give a specific example of a project where you had to rely on intuition and available data to make a crucial decision. Emphasize how you weighed risks and outcomes, showcasing your ability to navigate ambiguity and make impactful choices.

Discuss the importance of setting clear KPIs prior to product launch, tracking user engagement metrics, and continually adjusting the product based on user feedback. Explain how you would leverage A/B testing and analytics to fine-tune the product over time.

Talk about your commitment to lifelong learning through various channels like conferences, online courses, industry publications, and networking within professional circles. Mention any specific resources or thought leaders you actively follow to stay informed.

Emphasize the critical importance of gathering user feedback at every stage, from ideation to post-launch. Explain how you would implement user testing sessions, surveys, and analytics to ensure the product aligns with users' needs and continuously enhances value.

Share a detailed narrative of a specific AI project, focusing on your steps from brainstorming to execution. Highlight your leadership in project management, team collaboration, and eventual outcomes or metrics that demonstrate the project's success.

Discuss your methods for fostering collaboration, such as utilizing project management tools, regular check-ins, or collaborative workshops. Provide examples of how you ensured all team members felt valued and heard, leading to successful product outcomes.