Job details

Owned Media Specialist/CRM

Company Description

& Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, beauty and ready-to-wear to create their personal style, or story.

Our creative ateliers in Paris and Stockholm design diversified fashion collections with great attention to detail and quality. For us there’s no right or wrong when it comes to style, just possibilities and the joy of self-expression.

We currently have 71 stores and offer online selling on 72 markets through Stories.com and external partners. And we are growing!

Job Description

The Owned Media Specialist (CRM) will act as an agent of change in & Other Stories digital acceleration, acting as an expert in their field, and a key partner to multiple teams across the & Other Stories business. This is a newly created position within the local organization that sits at the intersection, Ecommerce, Marketing & Performance, and Customer Management.

In partnership with the Ecommerce & Performance Marketing Manager, you will establish local processes, KPIs, and a customer growth and retention roadmap. At a strategic level, the purpose of your role is to partner with Global and execute an elevated CRM strategy for our owned channels that aligns with the organization’s growth plan. The Owned Media strategies success will be measured by the growth of our active customer database, driving traffic to site, increasing email and SMS revenue, and increasing customer loyalty.

This position is based in NY, NY

Qualifications

At least 2 years of experience managing and executing Owned Media.

Adobe Campaign and Emarsys experience a plus.

CRM experience a plus.

Experience in fashion or beauty industry preferred.

Ability to analyze customer data to identify patterns and provide recommendations.

Exceptional attention to detail, communication, and organizational skills.

Ability to distill business and customer data, summarize technical specifications, and present to business leaders.

Problem solving through analytical modelling and A/B testing.

Previous experience working in e-commerce D2C a plus.

Knowledge of Canadian market and French language a plus.

Basic Photoshop and editing knowledge a plus.

Job Status: Salary, Exempt

EEOC Code: PRO

Additional Information

You are guided by our values in all that you do, and together with your colleagues you are responsible for keeping the values alive and as a guide in your everyday work.

Compensation:

The salary range for this role is **$86.804-97.655 annually**

Benefits:

& Other Stories believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.

We offer: 25% Staff Discount, clothing allowance, - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.

*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

**H&M Group, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.

Average salary estimate

$92229.5 / YEARLY (est.)

min

max

$86804K

$97655K

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What You Should Know About Owned Media Specialist/CRM, H&M Group

As an Owned Media Specialist/CRM at & Other Stories, you'll play a vital role in shaping the future of our digital acceleration efforts. Nestled in the heart of New York City, we pride ourselves on our creative collections that empower women to express their unique styles. In this newly formed position, you'll find yourself at the exciting intersection of Ecommerce, Marketing & Performance, and Customer Management, making it the perfect opportunity for someone with a knack for CRM and a passion for the fashion industry. Collaborating closely with the Ecommerce & Performance Marketing Manager, you will establish key local processes and KPIs, laying down a roadmap for customer growth and retention. Your strategic implementation of an elevated CRM approach will directly contribute to our overarching goal of expanding our active customer database while driving traffic and revenue. With responsibilities that leverage your analytical skills to interpret customer data, you'll guide strategies that foster increased loyalty. Your attention to detail and excellent communication abilities will help you distill intricate business and customer data effectively. If you’re looking to make a significant impact in a fast-growing brand, we can’t wait to see what you’ll bring to the & Other Stories family!

Frequently Asked Questions (FAQs) for Owned Media Specialist/CRM Role at H&M Group

What does an Owned Media Specialist/CRM do at & Other Stories?

The Owned Media Specialist/CRM at & Other Stories acts as a key link between various departments, focusing on CRM strategies that enhance customer engagement and retention. This role is crucial for developing local processes, KPIs, and driving traffic while increasing revenue through email and SMS campaigns.