ACP: Customer Service Representative II

As a Customer Service Representative II at Hanger, Inc., you'll be responsible for managing customer requests through various channels like phone and email, handling product orders, and troubleshooting returns. Your role will also involve updating databases related to order statuses and maintaining records of returns and exchanges to ensure efficient processing and superior customer service.

For the Customer Service Representative II role at Hanger, Inc., candidates should possess strong communication skills, prior customer service experience, and the ability to handle inquiries and resolve issues effectively. Familiarity with ecommerce portals and databases can be beneficial, as well as a customer-first mindset that aligns with Hanger's mission of providing exceptional patient care.

Hanger, Inc. is dedicated to your career growth. As a Customer Service Representative II, you have access to mentorship programs and opportunities for regional and national advancement within the company. There's also the possibility of participating in valuable volunteering activities that can enhance your professional experience.

Working at Hanger, Inc. as a Customer Service Representative II comes with a competitive benefits package including medical, dental, and vision coverage, 401k savings plans, generous PTO, and paid parental leave—ensuring a healthy work-life balance while being fully supported in your personal and professional endeavors.

To thrive as a Customer Service Representative II at Hanger, Inc., you should embody integrity and transparency, maintaining respectful interactions. A collaborative spirit is key to effective communication with colleagues, and a focus on finding innovative solutions will greatly enhance your impact on patient care and customer satisfaction.

When answering this question, focus on specific instances where you effectively managed customer interactions. Highlight how your communication skills helped resolve issues and contributed to positive customer experiences.

Address this by discussing your organizational skills and how you identify urgent needs. Maybe share a time when you successfully juggled multiple requests, ensuring timely responses and high service standards.

Describe your approach to upselling by emphasizing the importance of understanding customer needs. Share an example of a successful upsell you've made, focusing on the benefit it provided to the customer.

Emphasize your ability to remain calm and patient, listening to the customer's concerns before providing solutions. Include a specific example of a situation where your approach led to a favorable outcome.

Relate your personal values and how they align with Hanger, Inc.'s mission of empowering human potential. Express genuine enthusiasm about being part of a team that genuinely impacts people’s lives.

Demonstrate your knowledge of Hanger, Inc.’s history and mission. You can speak about their commitment to providing high-quality orthotic and prosthetic services and how that ties into your desire to contribute to such meaningful work.

Discuss a specific instance where you applied feedback to improve your performance, showcasing your willingness to learn and adapt positively in a professional setting.

Talk about your attention to detail and the processes you follow to maintain accurate records. Mention any tools or systems you've used in the past that facilitate clear communication and documentation.

Highlight your passion for helping others and how making a positive impact on customers is rewarding. Share experiences where your efforts improved someone’s day or resolved an issue effectively.

Explain your methods for keeping updated, such as participating in training, seeking resources, or conducting research. Share how this knowledge helps you serve customers effectively.