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Patient Financial Counselor I

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Why Us?

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Could This Be For You?

The Patient Financial Counselor - Remote will educate and assist patients with making informed decisions about payment options and financial arrangements regarding their healthcare services. Determine and verify patient insurance coverage and eligibility for financial assistance programs. Knowledgeable of all aspects of the financial process from scheduling, billing, and collections.

Your Impact

Promote the values of Hanger
Communicate well with patients and insurance companies over the phone or fax
Coordinate patient care with clinics
Document and report payment information timely and accurately
Verify and assure all accounts are ready for billing with adequate supporting documentation, within the established time frames
Educate patients about payment options and financial assistance
Negotiate and strategize patient payment arrangements
Update patient accounts and balances
Collect patient payments over the phone
Review and process patient and insurance company forms
Follow policy and procedures in regard to financial screening, arrangements and third-party demands

Minimum Qualifications

Requires less than 1 year of related experience
Minimum good fit for the job, as determined by the Talent Bullseye assessment. Hanger will administer the Talent Bullseye as part of the selection process.

Additional Success Factors

Strong organizational, analytical and problem solving skills
Able to manage multiple responsibilities and to prioritize duties/tasks in a fast paced working environment
Good interpersonal, oral and written communication skills, including the ability to follow written and verbal directions
Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues
General knowledge of HIPAA and other medical insurance regulations and terminology
Working knowledge of ICD-9, ICD-10, HCPC/CPT and other coding
Knowledge of FDCPA
Proficient computer software; such as MS Word, Excel, and automated billing systems
Able to use various type of office equipment; such as, facsimile machines, calculator, postage machine, copiers, etc.
Familiar with general medical terminology
Understanding of state, federal and regional collection and reimbursement laws
Must have an enthusiastic and positive attitude
Ability to work independently, exercise creativity, and be attentive to detail
Proficiency with basic math and accounting skills
Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
Keep the patient at the center of everything that you do, building lifelong trust.
Foster open collaboration and constructive dialogue with everyone around you.
Continuously innovate new solutions, influencing and responding to change.
Focus on superior outcomes, and calibrate work processes for outstanding results.

Pay range of $17.75 to $21.00 per hour + benefits + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

Our Investment in You

Competitive Compensation Packages
8 Paid National Holidays & 4 additional Floating Holidays
PTO that includes Vacation and Sick time
Medical, Dental, and Vision Benefits
401k Savings and Retirement Plan
Paid Parental Bonding Leave for New Parents
Flexible Work Schedules and Part-time Opportunities
Generous Employee Referral Bonus Program
Mentorship Programs- Mentor and Mentee
Student Loan Repayment Assistance by Location
Relocation Assistance
Regional & National traveling CPO/CO/CP opportunities
Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

#ERF-HRC

Average salary estimate

$40290 / YEARLY (est.)

min

max

$36900K

$43680K

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What You Should Know About Patient Financial Counselor I, Hanger, Inc.

At Hanger, Inc., we’re not just about providing orthotic and prosthetic products; we're dedicated to empowering human potential every day. As a Patient Financial Counselor I, you'll play a critical role in assisting patients with understanding their financial options for healthcare services. In this remote position, your day-to-day will involve checking patient insurance coverage and eligibility for financial assistance programs while keeping the communication lines open and friendly with patients and insurance companies alike. You will be expected to coordinate patient care with our clinics, meticulously document and report payment information, and educate patients on the various payment arrangements available. This means negotiating strategies and collecting payments over the phone, so a good command of interpersonal skills is a must! We’re looking for someone organized and analytical who excels in a fast-paced environment. With less than a year of related experience required, this opportunity is perfect for those eager to learn and grow with us. Your success is our priority, and we provide an array of benefits, including competitive pay, PTO, and development programs. At Hanger, when you help patients navigate their financial concerns, you’re not just making a transaction; you’re fostering trust and building relationships that genuinely impact lives. Join us and contribute to a team that truly makes a difference!

Frequently Asked Questions (FAQs) for Patient Financial Counselor I Role at Hanger, Inc.

What are the responsibilities of a Patient Financial Counselor I at Hanger, Inc.?

As a Patient Financial Counselor I at Hanger, Inc., you will be responsible for educating patients about their financial options and payment arrangements, verifying insurance coverage, coordinating patient care, documenting payments accurately, and negotiating payment strategies. This role is crucial for ensuring patients can navigate their healthcare finances with ease, making effective communication and organizational skills essential.