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OD Capability Partner

Organisational Development Capability Partner

Location – Bexhill or Leicester – Hybrid

Welcome to Hastings Direct

We’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same – building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.  

The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.   

We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you. 

Role overview  

This role will act as an enabler to develop core skills and future capability through consultancy practices. Collaborate with the wider HR team and business leaders to scope, design and deliver work that develop colleague, leader and team capability to achieve business outcomes.  


Support the Director of Inclusion, Colleague and Organisation Development with the development of plans to deliver sustainable, integrated and systemic approaches to skills and capability development.  

Job details – you’ll need to have demonstrable experience in:  

  • Providing consultancy to identify, propose and collaborate on strategies which drive organisational capabilities, including leadership, culture, capability, efficiency and productivity across Hastings Direct

  • Develop strong relationships and credibility with stakeholders across HR, business areas and external partners at all levels to ensure effective delivery of learning and capability outcomes

  • Lead skills and capability programme development, implementation, on-going delivery and engagement with stakeholders. Manage business engagement, expectations and deliverables

  • Evaluation of how initiatives are ‘landing’ i.e. the experience of colleagues impacted and progress against agreed outcomes and measures of success. Feed outcomes from evaluation exercises into continuous improvement activity and measures of success.  

  • Embed our 4Cs framework and transformational leadership principles across all solutions to help embed the right culture and behaviours  

  • Support with the delivery of HR cyclical activities including talent, succession, and performance

Essential skills we would love you to have:   

  • Strong consultancy skills that demonstrate knowledge and practical experience of utilising a range of approaches including; contracting, scoping, diagnosis, delivery, intervention and evaluation skills and techniques

  • Previous experience of building capability, enabling systematic development

  • Learning/development experience with strengths in coaching, leadership and behavioural skills development

  • Collaborating with others in fast-paced transformative environments with the ability to facilitate both in person and virtual ‘workshops environment to diverse audiences, regardless of level, size or experience

  • Worked in a matrixed organisation; with experience of driving cross team collaboration to deliver multi-functional outcomes

  • Strong stakeholder management, relationship building and influencing skills including challenging at all levels

The interview process

Our interview process involves the below: 

  • Recruiter screening call 

  • 1st stage interview with hiring leader

  • 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website  Diversity, inclusion, equality and fairness with Hastings Direct | Hastings Direct Careers

Regrettably we are unable to offer sponsorship for this role.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

Average salary estimate

$55000 / YEARLY (est.)
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$50000K
$60000K

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What You Should Know About OD Capability Partner, Hastings Direct

Are you ready to make a real impact at Hastings Direct as an OD Capability Partner? Based in Bexhill with hybrid working options, you'll be joining a forward-thinking digital insurance provider on a mission to redefine the UK market. We pride ourselves on our 4Cs culture, which emphasizes collaboration, creativity, commitment, and community. This role is crucial for developing core skills and future capabilities through innovative practices. You'll work closely with the HR team and business leaders to design and implement effective learning strategies that uplift our colleagues, leaders, and teams. Your expertise will enable you to forge strong relationships across HR and business units, ensuring that our learning and development initiatives align perfectly with business outcomes. We’re looking for someone with stellar consultancy skills, a knack for building capabilities, and the ability to manage stakeholder expectations seamlessly. Your experience will play a pivotal role in evaluating how our initiatives resonate with colleagues while feeding valuable insights into continuous improvement. If you are passionate about transforming organizational culture, leading skills development, and embedding our 4Cs framework, we want to hear from you! Join Hastings Direct, where we champion flexible working and offer a competitive benefits package that includes a £5k car allowance, a robust bonus scheme, and extensive health and wellbeing programs. Together, we can build an inspiring workplace that drives both personal and professional development.

Frequently Asked Questions (FAQs) for OD Capability Partner Role at Hastings Direct
What are the core responsibilities of the OD Capability Partner at Hastings Direct?

As an OD Capability Partner at Hastings Direct, your primary responsibilities include developing and implementing strategies that enhance organizational capabilities such as leadership, culture, and productivity. You'll collaborate closely with HR and business leaders to design targeted learning programs, evaluate the effectiveness of these initiatives, and ensure alignment with business goals. Building strong relationships and managing stakeholder expectations will also be key aspects of your role.

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What skills are essential for the OD Capability Partner position at Hastings Direct?

To excel as an OD Capability Partner at Hastings Direct, you'll need strong consultancy skills that encompass diagnosis, delivery, and evaluation. Experience in coaching and behavioral skills development is also vital. Furthermore, your ability to work collaboratively in fast-paced environments and build relationships across various stakeholders will be crucial in driving meaningful outcomes. Familiarity with HR cyclical activities such as talent and performance management is a plus.

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What does the interview process look like for the OD Capability Partner role at Hastings Direct?

The interview process for the OD Capability Partner role at Hastings Direct consists of a recruiter screening call followed by a two-stage interview process. You'll initially meet with the hiring leader and then have a second interview with their superior. This structured approach allows us to ensure we're aligned in values and expectations. We pride ourselves on our inclusive hiring process and welcome candidates to discuss any adjustments they may need during their application.

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How does Hastings Direct support professional development for an OD Capability Partner?

At Hastings Direct, we are committed to fostering your professional development as an OD Capability Partner through comprehensive training and mentoring programs. You'll have access to resources that enhance your skills in leadership and consultancy, along with opportunities for continuous learning and growth within the organization. We believe that investing in our people ultimately enables us to achieve our business goals and provide exceptional service to our customers.

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What does the company culture look like for the OD Capability Partner at Hastings Direct?

The company culture at Hastings Direct is grounded in our 4Cs principles: collaboration, creativity, commitment, and community. As an OD Capability Partner, you'll be at the forefront of driving this culture by embedding these values in all your initiatives. We strive for an inclusive environment where every colleague feels valued and empowered to contribute. Your role will be instrumental in creating a supportive, engaging workplace that promotes personal and professional growth.

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Common Interview Questions for OD Capability Partner
Can you describe your experience with designing and implementing organizational development programs?

When discussing your experience with organizational development programs, focus on specific projects you've led, the challenges you faced, and the methodologies you employed. Highlight measurable outcomes, such as increases in employee engagement or improvements in performance metrics, to illustrate your success.

Join Rise to see the full answer
How do you approach stakeholder management when leading capability development initiatives?

Stakeholder management starts with understanding the interests and concerns of everyone involved. Describe your approach to identifying key stakeholders, engaging them through regular communication, and aligning their expectations with project goals. Use examples from past experiences where you successfully navigated differing viewpoints to achieve consensus.

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What strategies do you utilize to evaluate the effectiveness of leadership training programs?

Discuss the importance of both quantitative and qualitative evaluation measures. Explain how you set clear success criteria before launching a training program and how you gather feedback post-implementation through surveys, interviews, or performance assessments to measure impact and identify areas for improvement.

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How would you embed the company’s values into organizational development practices?

Reflect on specific examples where you've integrated organizational values into development programs, ensuring that all initiatives resonate with the company culture. Talk about using real-life scenarios and case studies in training sessions to bring these values to life and foster a deeper connection among colleagues.

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Can you share an example of a time you had to influence change within an organization?

Provide a compelling narrative that outlines the situation, your role, the actions you took to influence change, and the results of those actions. Make sure to emphasize the skills you used, such as negotiation, relationship building, and clear communication.

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What challenges have you faced in implementing organizational development strategies, and how did you overcome them?

Be honest about challenges you've encountered, whether it was resistance from stakeholders or logistical issues. Discuss your problem-solving approach, adapting strategies, and seeking collaborative solutions to overcome obstacles and ensure the program's success.

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How do you keep yourself updated with the latest trends in organizational development?

Highlight your commitment to professional development by mentioning specific resources such as articles, webinars, peer networks, or industry conferences. Explain how staying informed allows you to bring fresh ideas and innovative practices to your role as an OD Capability Partner.

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What role does diversity and inclusion play in your development strategies?

Diversity and inclusion should be at the heart of your organizational development strategies. Discuss how you tailor programs to ensure they are accessible and relevant to diverse audiences while fostering an inclusive culture that values varied perspectives in discussions and initiatives.

Join Rise to see the full answer
How would you foster a culture of continuous learning within the organization?

Explain how you would advocate for and create initiatives that encourage ongoing education and skill-building. Share examples of programs or workshops you've implemented in the past that promoted this culture and how they benefited the organization.

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Why do you believe you are a good fit for the OD Capability Partner role at Hastings Direct?

Articulate your understanding of Hastings Direct's values and mission and how your skills and experiences align with them. Share specific accomplishments that illustrate your capabilities and why you're excited about the potential to contribute to their organizational development goals.

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DATE POSTED
April 9, 2025

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