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Commercial Associate - job 1 of 2

Want to be part of founding teams of Heidi in new markets? Excited by the thought of pioneering one of the fasted growing healthcare startups overseas? Hungry, ambitious and itching for a new challenge with an epic purpose?

We are running a program which we relocate Aussie superstars to new markets to proudly represent Heidi as Commercial Associates and to supercharge our growth!

Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world class care. 

We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world. 

Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical work

Our team is a potent mosaic of sage, accomplished  leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.

We’ve  raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK. 

Therefore we’re hiring multiple Commercial Associates to support our international expansion  efforts of our clinical AI products.

What you’ll do:

  • We’ll hand you the reins of an entire vertical to run as your own business unit within the team. 

  • You’ll own outcomes related to market penetration, sales targets, D2C user growth + more.

  • Supported by the founders & UK lead, you'll be responsible for winning the entire market against verticalized competitors. Including but not limited to;

    • Running a sales process contextualized for the vertical & in line with our PLG approach

    • Working w/ marketing to perfect our brand, messaging, & field activities in the vertical.

    • Striking commercial partnerships with relevant groups within the vertical.

    • Building internal processes from 0 to support the above activities

What we will look for:

  • You’ll need to be impeccably sharp and omnitalented - context switching to lead multiple GTM functions (Sales, business development, marketing, support, etc.) and excelling in each as though it were your specialty.

  • You’ll bear the existential weight of the company as much as the founders & early employees. 

    • If you’re the right fit - you’ll love every moment of it. 

  • Looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general sclerosis of the corporate world. Your ability to win defines the gradient of your growth.

  • Strong raw skills and an uncanny ability for lateral & creative thinking.

  • Great facing a customer. You’ll spend >50% of your time doing this, so must be emotionally attuned & perceptive.

Other things to know

  • We’re in-person only, based out of our new NY or London office.

  • Experience in healthcare / specific vertical is great, but not required

  • Degrees not required / needed.

Attitude is more important than experience so if you are a hungry, competitive  and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.

What do we believe in?

  • We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

  • You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

    • We are relentless owners, we take full accountability for our work, embracing victories and setbacks.

    • We are clinical inventors, guided by an unwavering moral compass and grounded in data-driven truths.

    • We are humble winners, pursuing  success with a stoic determination while remaining warm and humble with each other in victory.

    • We are confident explorers, welcoming uncertainty with open arms; thriving in uncharted territories and excelling in low-context environments.

Why you will flourish with us 🚀?

  • Additional paid day off for your birthday and wellness days

  • A generous personal development budget of $500 per annum

  • Learn from some of the best engineers and creatives, joining a diverse team

  • Become an owner, with shares (equity) in the company, if Heidi  wins, we all win

  • The rare chance to create a global impact  as you immerse yourself in one of Australia’s leading healthtech startups 

  • If you have an impact quickly, the opportunity to fast track your startup career!

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Average salary estimate

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What You Should Know About Commercial Associate, Heidi Health

Join Heidi as a Commercial Associate and be a pivotal member of our founding team, set to revolutionize the healthcare landscape! Based in vibrant Sydney, Melbourne, or the flexibility of remote work, this role is all about pioneering our mission to deliver world-class care faster than ever before. At Heidi, we envision a future where every clinician uses AI tools to alleviate their administrative burdens, enhancing patient care. Your journey starts by taking ownership of a vertical, steering it like your own business unit. You will dive into market penetration, smash sales targets, and drive user growth. Collaborating closely with our founders and UK lead, you’ll develop strategies that outsmart our competitors. This isn't just about hitting quotas; you'll create sales processes, refine brand messaging, and form essential partnerships that elevate our clinical AI products. We’re looking for sharp, versatile individuals ready to embrace multiple functions—whether it's sales, marketing, or business development. If you thrive in a dynamic atmosphere, enjoy tackling challenges head-on, and seek uncapped growth, Heidi is the place for you. Experience in healthcare is a plus but not a prerequisite; we value drive, creativity, and an unparalleled eagerness to learn. With us, you’ll join a world-class team passionate about innovation and pushing boundaries. You’ll receive additional benefits like a birthday day off, a personal development budget, and even equity in our mission. Come make an impact with Heidi, where together, we’re charting a bold path forward in healthcare. Let’s transform care together!

Frequently Asked Questions (FAQs) for Commercial Associate Role at Heidi Health
What are the primary responsibilities of a Commercial Associate at Heidi?

As a Commercial Associate at Heidi, your primary responsibilities will involve owning a specific vertical within the company. You'll be tasked with driving market penetration, achieving sales targets, and fostering direct-to-consumer user growth. This role involves running a sales process tailored to the vertical, collaborating with marketing to perfect our messaging, and striking commercial partnerships. You will essentially operate your vertical like a business unit, supported by our founders and UK lead.

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What qualifications are required for the Commercial Associate position at Heidi?

Heidi does not require specific degrees or past experience in healthcare for the Commercial Associate role. Instead, we’re looking for candidates with a sharp mind, remarkable problem-solving abilities, and a strong inclination to build relationships. If you are highly motivated and can switch contexts easily across various business functions like sales and marketing, you’ll fit right in. Your ability to learn quickly and apply creative thinking will be crucial.

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How does the Commercial Associate at Heidi contribute to company growth?

Every Commercial Associate at Heidi plays a critical role in our expansive growth strategy. By managing a vertical independently, you’ll influence key metrics such as market share and user acquisition. Your efforts in establishing sales pipelines, fine-tuning marketing approaches, and forging partnerships are vital for implementing our ambitious global go-to-market strategy, specifically targeting countries like the US and UK.

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Is experience in healthcare necessary to apply for the Commercial Associate role at Heidi?

While having experience in healthcare is advantageous, it is not a requirement for the Commercial Associate position at Heidi. We value attitude, eagerness to learn, and a competitive spirit more than prior experience. If you are enthusiastic about making a difference and ready to solve problems creatively, we encourage you to apply!

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What benefits can a Commercial Associate expect when working at Heidi?

Heidi offers a range of attractive benefits for Commercial Associates. This includes an additional paid day off for your birthday, wellness days, and a generous personal development budget of $500 per annum. Moreover, you'll have the unique opportunity to earn shares in the company, ensuring that if Heidi thrives, you thrive too. Your contribution can significantly influence both company success and personal career growth.

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Common Interview Questions for Commercial Associate
Can you describe your understanding of Heidi's mission and how it aligns with your values?

In your response, express your understanding of Heidi's mission to improve healthcare delivery by utilizing AI tools to reduce administrative burdens. Discuss how this mission resonates with your values, emphasizing your desire to contribute to meaningful change in the healthcare sector.

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How would you handle objections from a potential client during a sales pitch?

Share your techniques for effectively listening to objections, validating concerns, and providing solutions that address the client's specific needs. Use examples to demonstrate your ability to turn objections into opportunities for further engagement.

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What strategies would you employ to penetrate a new market as a Commercial Associate?

Provide specific strategies based on market research, customer segmentation, and competitive analysis. Outline how you might use personalized outreach, networking, and partnerships to enhance market entry and customer acquisition.

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How do you prioritize multiple responsibilities across different business functions?

Illustrate your approach to prioritizing tasks by discussing methods such as making lists, assessing urgency versus importance, and using project management tools to track progress on sales, marketing, and customer support activities.

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Tell us about a time you successfully contributed to a team project.

Share a detailed story highlighting your role in a collaborative project, emphasizing your actions and how teamwork led to success. Demonstrate your ability to work well within a team setting while achieving results.

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What do you believe are the most important skills for a Commercial Associate?

Discuss critical skills such as strong communication, adaptability, and problem-solving. Emphasize the importance of being customer-facing and connecting emotionally with clients to better understand their needs.

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How would you approach a situation where your market sales goals are not being met?

Explain a systematic approach to diagnosing the reasons behind the shortfall, including evaluation of sales techniques, market conditions, and customer feedback. Discuss corrective actions you would implement to get back on track.

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Can you share an example of how you've used creative thinking to solve a problem?

Reflect on a situation where innovative thinking led to a resolution. Describe the problem, your brainstorming process, and how the solution had a positive outcome for your team or organization.

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What motivates you to excel in a sales environment?

Talk about your desire for personal and professional growth, the thrill of closing deals, and the achievement of sales targets. Share how these motivations drive you to continuously improve your skills and results.

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Why do you think you would be a good fit for the Commercial Associate role at Heidi?

Conclude with a summary of your relevant strengths, such as your competitive nature, willingness to learn, and proven ability to excel in diverse roles. Tie in how these qualities align with Heidi’s innovative culture and mission.

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DATE POSTED
March 17, 2025

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