Bilingual (French) Healthcare Customer Service Rep

To thrive as a Bilingual (French) Healthcare Customer Service Rep at Sutherland, you'll need fluency in both French and English, along with outstanding customer service skills. High attention to detail and good communication abilities are essential, as is familiarity with MS Office. Previous experience in a healthcare setting and event planning will give you an added edge, although they aren't mandatory.

As a Bilingual (French) Healthcare Customer Service Rep at Sutherland, you will be the first point of contact for healthcare providers. Your responsibilities include delivering customer service support via phone and email, managing event vendor processes, issuing payments accurately, and generating reports before and after events. You'll also train providers and staff on event management, ensuring they have the necessary knowledge to succeed.

At Sutherland, you can expect extensive support and training as a Bilingual (French) Healthcare Customer Service Rep. We offer comprehensive paid training to equip you with the tools you’ll need, a dedicated personal trainer for health and wellness, and access to employee assistance programs. Our culture focuses on developing our team, with 80% of leaders promoted from within.

Definitely! There are significant opportunities for advancement as a Bilingual (French) Healthcare Customer Service Rep at Sutherland. We place a high value on promoting from within, so with dedication and performance, you could move up the ranks in your career.

As a Bilingual (French) Healthcare Customer Service Rep at Sutherland, you will enjoy a competitive hourly rate of $18, as well as comprehensive medical, dental, and vision benefits. Additionally, our Global Flexible Vacation Policy allows for generous PTO, and you'll have access to employee discounts and health and wellness programs.

When answering this question, highlight your previous roles where you provided customer service in both French and English. Provide specific examples of situations where your bilingual skills enhanced the customer experience, such as resolving issues or effectively communicating information.

For this question, showcase your problem-solving skills and resilience. Share an example of a stressful customer interaction and explain how you maintained professionalism, ensured customer satisfaction, and managed your own emotions.

Discuss methods you’ve employed in previous positions to achieve accurate reporting. This might include double-checking data, utilizing specific software tools effectively, or consistently following procedures to reduce errors.

Here, share your specific event planning experiences, be it logistical coordination, vendor communication, or budgeting. Comment on any tools or software you used to streamline these processes and how those skills can transfer to the role.

Explain your approach to multitasking, such as using to-do lists, prioritizing based on urgency, or setting deadlines. Provide an example of a time when you successfully managed several tasks and the outcome.

Discuss your training philosophy. You might mention the importance of hands-on experience, structured materials, and ongoing feedback. Provide an example of how you successfully trained someone in the past.

This is your chance to show your enthusiasm for Sutherland's values and mission. Discuss how the company's focus on digital transformation and career growth aligns with your personal career goals, and mention any specific aspects about Sutherland that attracted you.

Emphasize key qualities such as empathy, patience, communication skills, and attention to detail. Illustrate with an example of how you’ve applied these qualities in your past experiences to succeed in customer service.

Talk about your positive attitude toward feedback, how you view it as a growth opportunity, and share an experience where constructive criticism helped you improve your skills.

Provide a compelling example that showcases your dedication to exceptional service. Detail the situation, the actions you took, and the positive outcome for both the customer and the company.