Senior Manager of Pharmacy Operations

The Senior Manager of Pharmacy Operations at Henry Meds is responsible for overseeing the pharmacy's day-to-day operations, ensuring medication availability, managing relationships with pharmacy partners, and implementing operational strategies to enhance patient outcomes. They collaborate with cross-functional teams to execute process improvements and monitor financial performance, contributing to the company's growth.

To qualify for the Senior Manager of Pharmacy Operations role at Henry Meds, candidates should have at least 7 years of relevant experience in pharmacy operations with a focus on vendor management and compounding pharmacies. A hands-on background in business operations within a pharmacy environment is essential, along with experience as a Pharmacy Technician.

In the Senior Manager of Pharmacy Operations role at Henry Meds, you will enhance patient engagement by developing and implementing operational strategies that improve medication approval processes and reduce time to therapy. Through effective vendor management and streamlined workflows, you’ll help ensure that patients receive timely access to their medications, which is vital for their health and satisfaction.

Expect a fully remote work environment at Henry Meds as a Senior Manager of Pharmacy Operations, coupled with a casual company culture that values innovation and teamwork. The company prioritizes work-life balance and offers unlimited PTO, allowing you to recharge while managing a dynamic team in a fast-growing startup.

Henry Meds provides a comprehensive benefits package for the Senior Manager of Pharmacy Operations, including platinum PPO healthcare with significant coverage for employees and their dependents, unlimited PTO, a 401(k) matching plan from day one, and the opportunity to work remotely while making a significant impact on patient care.

When answering, highlight your relevant experiences in operational excellence, your familiarity with pharmacy workflows, and any success stories that demonstrate your leadership in optimizing pharmacy operations.

Focus on specific initiatives you’ve led that resulted in better patient communications, medication adherence, or feedback systems, showing concrete data or results to back your claims.

Discuss specific incidents when you faced supply chain issues or service inconsistencies. Explain how you managed to negotiate solutions or foster better communication to improve relationships and operations.

Mention your approach to staying updated on regulations, how you train your team, and any compliance checks you implement within your operations to ensure adherence to legal standards.

Talk about key performance indicators (KPIs) you prioritize, such as patient satisfaction scores, medication availability rates, and operational cost reductions, along with how you utilize data to drive improvements.

Explain your conflict resolution approach, emphasizing the importance of open communication, resolving misunderstandings quickly, and promoting a collaborative environment to prevent future issues.

Share a specific example where you identified inefficiencies in pharmacy processes and the actionable changes you made that led to a measurable improvement in effectiveness or patient service.

Discuss how you have leveraged data analytics tools to monitor operational performance, track patient metrics, or identify areas for improvement. Providing examples of successful projects can be impactful.

Talk about your methods for assessing project urgency and importance, how you delegate responsibilities, and any tools or software you use to keep projects organized and on track.

Share your passion for improving patient care and how you align with Henry Meds' mission to provide accessible and affordable medication solutions. Highlight any aspects of the company’s culture or values that resonate with you.