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Field Service Mechanic A

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career PortalFounded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of September 30, 2024. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 439 locations and has approximately 7,700 employees in North America.Job PurposeAs a Field Service Mechanic A, you are a master technician and will assume a leadership role in product knowledge and standards of quality within the branch. You will serve as a go-to resource for utilizing your mechanical expertise to ensure Herc fleet remain in proper operating condition on our customer jobsites, at all times. Field Service Mechanics are dispatched to local jobsites at various times of the day and work independently without direct supervision. This provides the opportunity to build positive relationships with customers all while supporting the growth and improvement of your community.What you will do...• Develop and maintain a consistent schedule of performing preventative maintenance of all Herc owned fleet at long term customer job sites• Oversee and conduct oil changes, lubrication of equipment, tire replacements, hose repairs, battery replacements and assorted services• Diagnose and repair heavy equipment as required to ensure proper operating condition at the job site• Diagnose and troubleshoot fuel systems, electrical systems, hydraulic systems and propane systems• Recondition and replace assorted parts to return equipment to a safely functioning state• Educating customers on proper use of equipment to avoid future breakdowns• Analyze problem areas for any significant wear or tear and address to ensure proper usage of the equipment until your next scheduled visit• Adhere to all safety guidelines posted at active jobsite where repairs and maintenance are completed• Maintain work area on jobsite in a clean and organized manner• Produce timely and detailed service reports and repair logs• Follow all company’s filed procedures and protocols• Build positive relationships with customers• Perform additional duties as assignedRequirements• Highschool diploma or equivalent• Ability to operate and test equipment such as boom lifts, forklifts, compressors, portable and stationary generators, hydraulics, pumps and assorted tools and equipment• Ability to understand detailed technical schematics, owner manuals, and product warning labels• Ownership of sufficient selection of hand and air/electric tools to complete most repairs and services• Ability to be on call to support operational needs• A valid driver’s licenseSkills• Ability to drive/operate multiple types of vehicles and equipment• Ability to follow up with customers in a timely manner• Ability to handle assorted tools properly and safely• Ability to safely lift up to 50 LBs• Attention to detail• Customer service skills to naturally converse with jobsite foreman• Flexibility to adapt to changing needs on an active jobsite• Interpersonal skills to communicate effectively and efficiently• Must possess solid written and verbal communication skills and be able to perform basic computer operations such as opening and closing work orders• Solid and proven computer skill set to enter work orders• Understanding the importance of time management• Works and communicates effectively with all levels of the companyCompensation Data$32.00-$38.00/HourReq #: 61324Pay Range: $32.00-$38.00Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.Keeping you healthyMedical, Dental, and Vision CoverageLife and disability insuranceFlex spending and health savings accountsVirtual Health Visits24 Hour Nurse LineHealthy Pregnancy ProgramTobacco Cessation ProgramWeight Loss ProgramBuilding Your Financial Future401(k) plan with company matchEmployee Stock Purchase ProgramLife & Work HarmonyPaid Time Off (Holidays, Vacations, Sick Days)Paid parental leave.Military leave & support for those in the National Guard and ReservesEmployee Assistance Program (EAP)Adoption Assistance Reimbursement ProgramTuition Reimbursement ProgramAuto & Home Insurance DiscountsProtecting You & Your FamilyCompany Paid Life InsuranceSupplemental Life InsuranceAccidental Death & Dismemberment InsuranceCompany Paid Disability InsuranceSupplemental Disability InsuranceGroup Legal PlanCritical Illness InsuranceAccident InsuranceHerc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
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Average salary estimate

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$66560K
$79040K

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What You Should Know About Field Service Mechanic A, Herc Rentals

As a Field Service Mechanic A at Herc Rentals in Commerce City, CO, you'll be stepping into a vital role that blends leadership with technical expertise. With a legacy dating back to 1965, Herc Rentals has firmly established itself as a leading equipment rental supplier in North America, and as a part of our dedicated team, you'll play an essential part in maintaining that reputation. Your work will be dynamic and varied, as you won't just be stuck in a shop; instead, you’ll drive to various job sites to perform preventative maintenance, troubleshoot, and repair equipment that keeps our customers' projects on track. This hands-on position allows you to build positive relationships while ensuring that our fleet is always operational. You'll be tasked with everything from performing oil changes and tire replacements to diagnosing fuel and electrical systems. There's no shortage of opportunities for problem-solving and customer education! We believe in investing in our employees, and you’ll find yourself part of a supportive environment that values safety and continuous improvement. Join us at Herc Rentals where your skills will make a real impact and where your work matters in the community.

Frequently Asked Questions (FAQs) for Field Service Mechanic A Role at Herc Rentals
What are the key responsibilities of a Field Service Mechanic A at Herc Rentals?

A Field Service Mechanic A at Herc Rentals is responsible for performing preventative maintenance and repairs on our fleet at customer job sites. This includes conducting oil changes, tire replacements, and troubleshooting various systems like hydraulics and electrics. Additionally, they maintain detailed service reports and build positive relationships with customers.

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What qualifications are needed for a Field Service Mechanic A position at Herc Rentals?

To qualify for the Field Service Mechanic A position at Herc Rentals, candidates must have a high school diploma or equivalent, possess a valid driver's license, and have experience operating and testing various equipment. A strong understanding of technical schematics and a good selection of tools are also required.

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What kind of work environment can a Field Service Mechanic A expect at Herc Rentals?

Field Service Mechanics at Herc Rentals work in diverse environments, visiting various job sites and operating independently without direct supervision. This role offers a unique opportunity to engage with customers and adapt to different mechanical challenges in real time.

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What skills are essential for success as a Field Service Mechanic A at Herc Rentals?

Essential skills for a Field Service Mechanic A at Herc Rentals include mechanical aptitude, customer service proficiency, attention to detail, and effective communication abilities. Additionally, the capability to manage time effectively and safely lift equipment are critical for success in this role.

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What does the compensation package look like for a Field Service Mechanic A at Herc Rentals?

The compensation for a Field Service Mechanic A at Herc Rentals ranges from $32.00 to $38.00 per hour, depending on qualifications and experience. The overall package includes benefits such as health insurance, 401(k) matching, and paid time off, ensuring a comprehensive approach to employee well-being.

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Common Interview Questions for Field Service Mechanic A
Can you describe your experience with diagnosing heavy equipment problems?

Be prepared to discuss specific examples from your past work experiences where you diagnosed and repaired issues on heavy equipment. Highlight your systematic approach to troubleshooting and emphasize your ability to utilize technical schematics effectively.

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What safety protocols do you follow when working at job sites?

Safety is paramount in our field. Describe your understanding and adherence to safety protocols, including the use of personal protective equipment, keeping a clean work area, and how you communicate safety practices to clients and coworkers.

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How do you prioritize your tasks when working independently?

Discuss your strategies for managing time and prioritizing repairs based on urgency and customer needs. Provide examples of how you've adapted your approach to efficiently tackle multiple tasks in a busy environment.

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What experience do you have with preventative maintenance?

Share your background in performing preventative maintenance, detailing the types of equipment you've serviced and the maintenance schedules you've developed. Demonstrating your proactive approach will show that you understand the importance of keeping equipment in optimal condition.

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How do you handle customer interactions, especially when discussing repair issues?

Explain your approach to customer service, emphasizing active listening and clear communication. Use examples where you've effectively explained technical issues to non-technical clients, ensuring they feel informed and valued.

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Can you explain a time when you faced a challenge on the job and how you resolved it?

Choose a significant challenge that highlights your problem-solving abilities. Discuss the situation, your thought process, and the steps you took to resolve the issue effectively, showcasing your critical thinking and technical skills.

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What tools and equipment are you familiar with, and how do you choose the right tool for a job?

Discuss your experience with various tools and equipment types, demonstrating your understanding of how to select the right tool for specific tasks. Provide examples where the correct tool choice improved efficiency or safety during repairs.

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How do you keep up-to-date with new technologies and equipment in the industry?

Share your methods for staying informed about industry trends, whether through training programs, online resources, or professional networks. Emphasizing your commitment to continuous learning will show your dedication to maintaining high standards in your work.

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What is your approach to completing service reports and logs?

Describe the importance of maintaining accurate service reports and logs. Discuss how you ensure timely completion and the specifics you include to provide comprehensive accounts of your work performed.

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How would you educate a customer on proper equipment usage to prevent breakdowns?

Explain the methods you use to provide hands-on training or easy-to-understand written instructions for customers. Highlight your ability to tailor your communication style based on the customer's level of understanding.

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To ensure that end users of our equipment and services achieve optimal performance safely, efficiently and effectively.

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Full-time, on-site
DATE POSTED
December 18, 2024

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