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Maintenance Technician II (Madison Park)

WinnCompanies is looking for a Maintenance Technician II to join our a team at Madison Park, a 791-unit affordable housing community located in Roxbury, MA.


In this role, you will perform maintenance functions in the community, including rental units, residential common areas, office, grounds and parking lots. This job requires a highly diversified base of knowledge and skills needed to maintain the property to satisfy ownership and management objectives. Your strong expertise in maintenance trade and Lead Maintenance Technician for Technicians I and II.


This opportunity offers a typical work schedule: Monday through Friday, from 8:00AM to 5:00PM, with an on-call rotation that cycles through every 9 weeks.



Responsibilities
  • Diagnose and make repairs in such areas as, but not limited to, appliances, carpentry, hardware accessories, masonry, painting, basic electrical, basic plumbing, and basic HVAC.
  • Complete assigned service requests and repairs consistent with company operating procedures.
  • Assist in preparing vacant apartments for market ready status in accordance to company standards.
  • Maintain grounds and curb appeal through snow removal, landscaping, and trash management activities.
  • Complete all resident and site work orders in a timely manner.
  • Perform on-call activity during off-hours and emergencies based on a pre-determined schedule and need.


Requirements
  • 1-3 years of relevant work experience.
  • General knowledge of electrical, plumbing, appliances, HVAC, and/or carpentry.
  • Basic familiarity with computers and tablets.
  • A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
  • Good communication and interpersonal skills.
  • Excellent customer service skills.
  • Availability for on-call activity during off-hours for urgent needs.
  • Ability to speak and understand basic English.


Preferred Qualifications
  • Vocational or technical training.
  • Bilingual in Spanish and English.
  • CAMT certification.


Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com


Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. 

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. 

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members’ career growth and professional development.

A team that caresWe value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we’re committed to celebrating and uplifting our team members.

 

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success – 4,400+ team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

 

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there’s a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.


If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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CEO of WinnCompanies
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Gilbert Winn
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What You Should Know About Maintenance Technician II (Madison Park), WinnCompanies

WinnCompanies is excited to invite a new Maintenance Technician II to our Madison Park team in Roxbury, MA! In this pivotal role, you will play a crucial part in ensuring the smooth operation of a thriving 791-unit affordable housing community. Your day-to-day responsibilities will involve handling maintenance tasks across various settings, including our residential units, common areas, office space, and grounds. With your diverse skills in maintenance trades, you’ll work alongside our Lead Maintenance Technician, delivering top-notch service and expertise that keeps our community in top shape. Your tasks will range from diagnosing and repairing appliances, to handling basic electrical, plumbing, and HVAC needs, ensuring our residents feel at home and cared for. We pride ourselves on our positive environment, where collaboration is key. With a regular Monday through Friday schedule, plus an on-call rotation every 9 weeks, you’ll have the opportunity to make a real difference while enjoying a work-life balance. Join us at WinnCompanies, where your experience can shine, and you’ll be supported with a comprehensive benefits package and continuous training opportunities to help foster your career growth. We can’t wait to see how you’ll contribute to our mission of building and maintaining exceptional living communities!

Frequently Asked Questions (FAQs) for Maintenance Technician II (Madison Park) Role at WinnCompanies
What are the responsibilities of a Maintenance Technician II at WinnCompanies?

As a Maintenance Technician II at WinnCompanies, your primary responsibilities will include diagnosing and performing repairs in areas like appliances, plumbing, and HVAC systems. You will also be tasked with completing service requests promptly, preparing vacant apartments for new residents, and maintaining the overall appearance of the grounds. Your role is essential in ensuring that the community is safe, functional, and appealing for residents.

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What qualifications do I need to apply for the Maintenance Technician II position at Madison Park?

To be considered for the Maintenance Technician II position at Madison Park under WinnCompanies, you should possess 1-3 years of relevant maintenance experience. A general knowledge of electrical, plumbing, HVAC, and carpentry is crucial. Additionally, having a current driver's license in good standing and familiarity with basic computer and tablet usage is required. Bilingual Spanish speakers and those holding CAMT certification are preferred.

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What shift can I expect as a Maintenance Technician II at WinnCompanies?

As a Maintenance Technician II at WinnCompanies, you will maintain a typical Monday through Friday work schedule from 8:00 AM to 5:00 PM. However, the position includes an on-call rotation every 9 weeks, which allows you to address urgent maintenance needs outside of normal operating hours, ensuring quick and efficient service when it’s needed most.

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Is there room for career growth as a Maintenance Technician II at WinnCompanies?

Absolutely! At WinnCompanies, we believe in the growth of our team members. As a Maintenance Technician II, you will benefit from continuous training and development opportunities that can help you advance your career. Whether you're looking to specialize further or move into leadership roles, we are here to support your professional journey.

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What benefits does WinnCompanies offer to its Maintenance Technician II employees?

WinnCompanies offers a robust benefits package for its Maintenance Technician II employees. This includes generous time off policies, medical and dental coverage options, a 401(k) plan with company matching, tuition reimbursement, and wellness programs. You can also take advantage of flexible scheduling where applicable, and participate in our Employee Relief Program, which supports team members facing unexpected financial hardship.

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Common Interview Questions for Maintenance Technician II (Madison Park)
Can you describe your experience with HVAC systems as a Maintenance Technician II?

When answering this question, focus on specific projects or tasks where you successfully handled HVAC repairs or installations. Be sure to mention the types of systems you're familiar with and any certifications or training you have received in this area.

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How do you prioritize and manage multiple maintenance requests at once?

Discuss your organizational strategies. Emphasize the importance of assessing the urgency of requests, how you document tasks, and the tools or systems you use to ensure timely completion. Providing an example of a time when you successfully managed several tasks simultaneously will strengthen your response.

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What steps do you take to ensure resident satisfaction in your role?

Talk about your approach to communication and customer service. Highlight the importance of actively listening to residents’ concerns, ensuring prompt responses, and maintaining a friendly demeanor. You might also mention any feedback mechanisms or follow-up procedures you implement to gather and act on resident feedback.

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Can you give an example of a challenging repair you handled and how you resolved it?

Prepare a specific story that showcases your problem-solving skills. Outline the problem, the actions you took to diagnose the issue, and how you successfully carried out the repair. This gives insight into your technical abilities and your capacity to deal with unexpected situations.

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What safety protocols do you follow while performing maintenance tasks?

Discuss the importance of safety in your work. Mention specific protocols you adhere to, such as wearing appropriate personal protective equipment (PPE), following lockout/tagout procedures, and staying aware of potential hazards during maintenance tasks. Your thoroughness in maintaining a safe work environment will demonstrate your professionalism.

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How do you keep up to date with new maintenance technologies and best practices?

Share your methods for staying informed, whether it’s through formal training, workshops, industry publications, or networking with peers. Highlight the importance of continuous learning in the maintenance field and give examples of any specific learning experiences you’ve pursued recently.

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Why do you want to work for WinnCompanies as a Maintenance Technician II?

Express your admiration for WinnCompanies’ mission and values. Discuss how you appreciate their commitment to community and quality living environments. You might also mention your excitement about the growth opportunities and benefits offered, aligning them with your professional aspirations.

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What is your experience with property management software?

If you have experience with specific software, detail your familiarity with it and explain how it has facilitated your maintenance activities. If not, you can discuss your comfort level with learning new technologies and how you've adapted to software in past jobs.

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How would you handle a situation where a resident is unhappy with your repair work?

Describe a calm and professional approach to resolving conflicts. Emphasize the importance of listening to the resident’s concerns, assessing the situation objectively, and taking actionable steps to ensure their satisfaction. Providing an example will strengthen your case.

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What is your approach to collaborating with other team members in maintenance?

Discuss your belief in teamwork and communication, as well as your ability to work alongside other technicians, custodial staff, and management. Share examples of how collaboration has led to improved maintenance efficiency and resident satisfaction in your past positions.

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Through the efforts of our outstanding team members, WinnCompanies is the creator and champion of the best possible living communities for our residents and clients, achieved through strong partnerships, a passion for excellence and a commitment t...

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DATE POSTED
December 7, 2024

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