Field Support Technician

A Field Support Technician at Highland Electric Fleets is responsible for troubleshooting, repairing, and maintaining electric vehicle assets on-site at various customer locations. This role requires adhering to safety protocols, assisting senior technicians, and developing strong customer service skills to ensure a positive experience for clients.

While an Automotive Technology certification from an accredited school is preferred, it is not required. Candidates should possess basic electrical and AC skills, strong problem-solving abilities, attention to detail, and excellent communication skills. A willingness to travel and work flexible hours is also essential.

Field Support Technicians work third shift evening hours, typically between 9 PM and 5 AM from Sunday through Thursday, with some flexibility required during weekends based on customer needs. This schedule provides opportunities for those looking to work outside of traditional business hours.

Highland Electric Fleets provides various training programs and hands-on learning opportunities for Field Support Technicians to develop their technical expertise. Employees are encouraged to participate in ongoing education and skill enhancement to grow within the company.

Highland Electric Fleets offers a competitive salary ranging from $60,000 to $65,000, along with health, vision, and dental coverage for employees and their dependents. Additional benefits include life insurance, public transportation assistance, a 401(k) plan with company matching, and generous paid time off.

Effective organization is crucial for a Field Support Technician. I prioritize tasks based on urgency, maintain detailed documentation of repairs, and use asset management tools to track progress. Staying organized ensures that I can provide timely support to customers and keep our operations running smoothly.

In my previous role, I encountered a vehicle that was exhibiting electrical faults. I carefully followed troubleshooting protocols, utilized diagnostic tools, and worked methodically to isolate the issue. After identifying a faulty connection, I replaced it and tested the system, fully restoring functionality. This process taught me the importance of patience and thoroughness in diagnostics.

Safety is paramount in every aspect of my work. I always adhere to established safety procedures, use personal protective equipment (PPE), and ensure that all tools and equipment are in safe working condition. Additionally, I'm vigilant about maintaining a clean work environment to prevent accidents.

When faced with difficult customer interactions, I prioritize active listening to understand their concerns fully. I approach the situation with empathy, seeking to find common ground and offer solutions. Maintaining a positive attitude and demonstrating professionalism helps diffuse tension and build customer trust, ensuring they receive the support they need.

I have hands-on experience working with electric vehicles through internships and personal projects, where I learned the fundamentals of electric circuits, battery technology, and high-voltage systems. My mechanical background has prepared me to understand and troubleshoot a range of heavy-duty equipment, which I aim to apply in this role.

During busy shifts, I assess urgency and importance to prioritize tasks effectively. I communicate with my team to align on high-priority issues and ensure that critical repairs are addressed first. Flexibility and open communication are key to managing workload efficiently in a dynamic work environment.

I am familiar with various diagnostic tools like multimeters, OBD-II scanners, and specialized automotive software for troubleshooting tasks. Additionally, I have experience with computer-based asset management platforms for documenting repairs and managing service requests, which are essential for ensuring accurate records.

I enjoy the problem-solving aspect of technical support roles, as each day presents new challenges that require creativity and critical thinking. The satisfaction of resolving issues and helping clients achieve their operational goals drives my passion for this field and motivates me to continuously learn and improve.

Effective communication involves being clear and concise, actively listening, and adapting my style to suit different audiences. I use tools like reports and direct updates to relay information accurately to my team and ensure customers are informed throughout the repair process, promoting transparency and trust.

I admire Highland Electric Fleets' commitment to sustainability and making a positive impact on communities through cleaner transportation. Joining this innovative company aligns with my passion for environmental stewardship, and I see the Field Support Technician role as an opportunity to contribute to the electric vehicle revolution while developing my technical skills in a supportive environment.