Night Auditor (On-Call) - DoubleTree Suites Austin

The Night Auditor position at DoubleTree Suites Austin involves overseeing daily financial transactions to guarantee accuracy and compliance. This includes auditing, posting, and balancing cashiers' work across various outlets like Rooms and Food and Beverage. Additionally, you’ll be responsible for ensuring that our credit card system aligns with daily transactions, scheduling team tasks, training, and monitoring team performance to support concierge-level guest service.

To become a Night Auditor at DoubleTree Suites Austin, candidates should ideally have experience in the hospitality field, particularly in finance or front desk operations. Strong numerical skills, attention to detail, and a commitment to providing excellent customer service are crucial traits. Familiarity with hotel management software can be beneficial and helps streamline workflow.

As a Night Auditor at DoubleTree Suites Austin, you can take advantage of a range of impressive benefits! Enjoy medical insurance, a matching 401k, paid time off (PTO), and tuition reimbursement. Plus, you'll have exclusive access to the Go Hilton travel discount program, making your downtime more enjoyable and budget-friendly!

The Night Auditor position at DoubleTree Suites Austin is an on-call role, which provides flexibility in your work schedule. While it may not guarantee full-time hours, on-call positions can lead to increased hours depending on your availability and the hotel's needs, offering a unique opportunity to balance work with other commitments.

Hilton emphasizes the importance of career development for team members, including those in Night Auditor roles at DoubleTree Suites Austin. The company offers numerous growth opportunities, including access to training programs, mentoring, and a clear path for advancement within the Hilton family of brands, fostering a culture of continuous learning and professional success.

In responding to this question, share specifics about your previous roles involving cash handling and financial audits. Discuss any relevant software or systems you have used, showcase your attention to detail, and emphasize your understanding of financial accuracy as it relates to guest service.

For this question, outline your approach to customer service under pressure. Describe a past incident where you effectively de-escalated a situation, emphasizing your communication skills, empathy, and ability to resolve issues swiftly while ensuring guest satisfaction.

You should present a methodical approach, beginning with checking cashiers' entries against transactions. Elaborating on how you would ensure all discrepancies are documented and followed up on highlights your organizational skills and commitment to transparency and accuracy in financial reporting.

Time management is crucial as a Night Auditor. You might mention techniques like prioritizing tasks based on urgency and importance, using checklists, and segmenting time blocks for auditing and responding to guest needs to optimize your efficiency during busy nights.

Be sure to express your admiration for Hilton's reputation in the industry. Highlight your alignment with their values, your passion for delivering outstanding guest services, and how you believe this role would facilitate your career growth while contributing positively to the team.

Illustrate your collaborative spirit by sharing examples of teamwork, emphasizing active listening, communication, and how you support colleagues. Discuss how you believe in fostering a positive team dynamic, especially in high-paced environments like hospitality.

Identify strengths like attention to detail, strong numerical skills, and excellent customer service. Consider mentioning how these qualities have helped you deliver quality service in previous roles, making you a strong fit for the Night Auditor position.

Share a specific incident where you demonstrated flexibility and problem-solving skills during unexpected circumstances. Detail the change, your quick reaction, and the eventual success of your handling the situation, showcasing your adaptability.

Talk about the importance of data protection and privacy in hospitality. You can discuss the protocols you follow to secure guest information, ensuring compliance with company policies and demonstrating your diligence in safeguarding sensitive data.

Verify your knowledge of Hilton's mission, vision, and core values by discussing how they resonate with you personally. Explain how you relate these values to your professional life and how you intend to implement them as a Night Auditor at DoubleTree Suites Austin.