Provider Specialist

Who We Are

Hively, derived from ‘lively’ and ‘hive’, is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team! 

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. 

The Opportunity

Reporting to the Program Manager, the Provider Specialist will play a key role in onboarding, training and maintaining relationships with childcare providers. They will ensure compliance with our standard operating procedures and ensure that providers are given the tools and information needed to be a part of the Hively programs. 

• Onboarding licensed childcare providers and providing training on systems and billing procedures 
• Following up on late attendance sheets monthly and calling all of the providers who have not submitted timesheets
• Entering and scanning provider rates, licenses and required forms for the AP in the CC4 system
• Collecting required forms and identification documents and uploading them into the system 
• Managing school district entries in the system annually and the administrative team in the data entry
• Communicating with parents and providers regarding their payment breakdown for the month
• Fielding payment questions and acting as the main point of contact for provider payments
• Create training instructions for provider rate process
• Update provider information in My Child Care Plan
• Other tasks as assigned

• BA/BS with major coursework in social services/human development or related field
• Prior experience in a Family Support or Provider Payments role
• Understanding of payment breakdown for provider payments
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Technically savvy with ability to learn new systems quickly
• Ability to handle PII (personally identifiable information) appropriately and maintain confidentiality
• Experience using Microsoft Office software, Zendesk, and Google Suite
• Experience with creating and managing spreadsheets in excel or google sheets
• Knowledge of all aspects of business office procedures
• Ability to communicate effectively both orally and in writing
• Ability to deescalate providers or parents
• Ability to work independently and as part of a team
• Ability to develop and maintain good working relationships with diverse groups of people
• Basic math skills
• Strong organizational skills
• Ability to appear for work on time
• Ability to follow directions
• Ability to understand and follow posted work rules and procedures

• Strong preference for Spanish speaking 
• Provider Payments, Family Support Specialist or Community Services experience

Benefits

* Medical, dental and vision plans covered at 100% for the employee 

* Health & Dependent Care FSA

* 15 Paid Holidays + flex holidays!

* Generous paid time off policy

* Tuition Reimbursement ($1,000/year)

* Employee Appreciation Program

* Life & Long Term Disability Insurance covered 100% by Hively

* 403(b) plan

* SEP-IRA plan with an employer contribution of 5% of annual salary

* Learning & Development Opportunities

*Financial wellness program with unlimited access to personal financial advisors

* Industry competitive salary ranges

Welcoming Candidates from All Backgrounds

While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points.

We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

* Note: Benefits described apply for full-time, permanent positions only. Temporary, internships, part-time or contract roles are not generally eligible.