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German Speaking Media Streaming Support Advisor - Athens image - Rise Careers
Job details

German Speaking Media Streaming Support Advisor - Athens

Patrique Mercier Recruitment PT is proud to present an exciting opportunity for a German Speaking Media Streaming Support Advisor based in Athens! As a vital member of our customer service team, you will provide high-quality support to users of our media streaming services, primarily communicating in German. Your role will involve assisting customers with technical issues, answering their inquiries, and ensuring they have an outstanding experience while using the platform. If you are a motivated individual with excellent interpersonal skills and a passion for the media and entertainment industry, we invite you to take the next step in your career with us!


Responsibilities

  • Offer dedicated support in German for customer inquiries about media streaming services.
  • Troubleshoot and resolve technical issues faced by users efficiently.
  • Educate customers about the platform’s features, functionalities, and benefits.
  • Manage customer complaints and strive to achieve satisfactory resolutions.
  • Document customer interactions accurately within the support system.
  • Collaborate with technical teams for more complex customer issues.
  • Engage in training sessions to stay updated on new product features and industry trends.
  • Fluency in German and a good command of English is required.
  • Experience in customer service or technical support is an advantage.
  • Strong analytical and problem-solving skills to effectively assist customers.
  • Excellent communication skills and a focus on providing outstanding customer care.
  • Team-oriented mindset with the ability to work independently.
  • Basic knowledge of media streaming technologies is beneficial.
  • Willingness to work flexible hours, including evenings and weekends.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Average salary estimate

$35000 / YEARLY (est.)
min
max
$30000K
$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 6, 2025

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