Supervisor Inside Sales

As the Inside Sales Supervisor at Horace Mann, you will lead and develop a team of Inside Sales Representatives, provide coaching to improve their sales aptitude, manage daily operations in the Contact Center, and ensure a high-quality customer experience. Additionally, you'll analyze key performance metrics to drive improvements and work with other departments to streamline processes.

For the Inside Sales Supervisor role at Horace Mann, candidates should have prior sales and customer service experience, preferably within a Contact Center environment. A H.S. Diploma or GED is required, with a Bachelor's degree in a related field considered an asset. Strong leadership, problem-solving, and customer-centric skills are essential for success in this position.

At Horace Mann, we believe in empowering our Inside Sales Supervisors through continuous learning and development. You will have access to various training programs focused on leadership and sales coaching, as well as opportunities for mentorship to enhance your skills and grow within the company.

As an Inside Sales Supervisor at Horace Mann, you will analyze key performance indicators (KPIs) including sales conversion rates, customer satisfaction scores, and overall team productivity. This data-driven approach helps in identifying opportunities for improvement and shaping strategic initiatives to enhance team performance.

The salary for the Inside Sales Supervisor position at Horace Mann ranges from $53,200 to $78,550 annually, depending on experience, location, and other factors. Additionally, the role includes incentives, ensuring that your hard work is rewarded.

When answering this question, focus on specific sales roles you've held, emphasizing your achievements and how they relate to the responsibilities of an Inside Sales Supervisor. Highlight coaching experiences, team leadership, and any successful initiatives you implemented that led to increased sales or improved team performance.

In addressing performance gaps, discuss your strategy for identifying issues, such as regular performance reviews and metrics analysis. Describe how you would provide tailored coaching and training to help team members improve while maintaining a supportive and motivational environment.

Share specific strategies you have successfully implemented in past roles, such as setting clear goals, recognizing achievements, facilitating open communication, and providing professional development opportunities. Emphasize the importance of collaboration and positive reinforcement.

When responding, recount a specific instance where you encountered a challenging customer and how you resolved the situation effectively. Highlight the approach you took to ensure customer satisfaction, showing your customer-centric mindset and ability to handle escalations.

Discuss your time management and organizational skills, including how you use tools like to-do lists, calendars, or project management software to keep track of tasks. Mention your ability to remain flexible and adapt to changing priorities while ensuring team performance remains high.

Mention any CRM tools you have experience with, along with analytics software you’ve used to track performance metrics. Discuss how these tools help you make data-driven decisions and how you would utilize them in the Inside Sales Supervisor role at Horace Mann.

Identify qualities such as patience, empathy, communication skills, and the ability to provide constructive feedback. Explain how these traits contribute to a positive coaching relationship and ultimately lead to improved team performance.

Share techniques you have used in past experiences, such as team-building activities, recognizing individual contributions, or maintaining open lines of communication. Highlight the importance of maintaining morale and how it contributes to overall success.

Provide a specific example where analyzing data helped you identify a key issue or opportunity within a sales team. Discuss the steps you took, the outcome of your decision, and how it positively impacted sales performance.

Showcase your understanding of Horace Mann's commitment to educators and their financial security. Express your alignment with their mission by discussing your dedication to providing exceptional service, and how helping educators achieve their goals resonates with your personal values.