Job details

D365 Support Consultant

About HSO

HSO Success and Ambition

HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing.

HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun.

The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals.

PURPOSE OF THE ROLE

You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements.

REPORTING LINE

As part of the Support Team, you will report to a Support Team Lead.

JOB FUNCTION

Ensure all support tickets are effectively managed with minimum disruption to the client.

Support issues are responded to and resolved/plan established within agreed timescales.

Provide regular feedback to customers regarding the progress of support ticket status.

Test own allocated developments/fixes before delivering to customers.

· Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’.

· Build great relationships and become a Trusted Advisor to your owned customers.

Work as part of a the wider Managed Services team.

Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines.
Contribute to HSO's knowledge base by documenting and participating in internal training and knowledge-sharing programs.

Essential

Minimum of two years Dynamics AX or D365 Finance & Operations Experience.
Must have a logical mind set and the ability to trouble shoot complex issues.

Desirable

One or more specialist Microsoft Dynamics 365 competency would be a distinct advantagea
Manufacturing/Production knowledge
Retail/Commerce
Finance /Projects
Supply Chain Management
Service Management
Professional Services
Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services.
ITIL Certification.

PERSONAL QUALITIES

Excellent communication and customer interaction skills.
Ability to work under pressure and meet agreed targets.

Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements.
Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects.

· Self-motivated individual.

LOCATION

Our offices are based in Sale (Manchester), Reading or Glasgow.

This role is a Hybrid Working role working mostly remote and meeting once per month in our Manchester office.

HOURS

Normal office hours are 0900 to 1800. (With one hour for lunch)

There may also be occasions when you will be required to work at other times:

You may be asked to assist with covering the Service Desk Standard hours of Monday to Friday 08:00-18:00.

Salary:

We offer a competitive, market-aligned salary, that reflects the skills and experience of each candidate. Our commitment to providing a fair and equitable salary ensures we attract and retain top talent in our industry. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual’s qualifications and experience.

In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our benefits programs.

Benefits:

Paid Holidays

Pension

Healthcare

Dental

Life Insurance

Tonic Wellbeing

HSO Perkz

Flexible working when required and agreed

HSO Glassdoor Company Review

3.9

HSO DE&I Review

3.9

CEO of HSO

Jochen Gaspar

Approve of CEO

Average salary estimate

$65000 / YEARLY (est.)

min

max

$50000K

$80000K

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What You Should Know About D365 Support Consultant, HSO

At HSO, we’re on the lookout for a passionate D365 Support Consultant to join our dynamic team! Founded in 1987 and recognized as a leading Microsoft Dynamics partner, we take pride in our commitment to excellence, innovation, and a supportive workplace culture. As a D365 Support Consultant, you will play a vital role in delivering top-notch second-level support to our clients using D365 Finance & Operations or CE. Your responsibilities will include managing support tickets effectively to ensure minimal disruption for our valued customers, providing timely updates on ticket status, and establishing a strong rapport with your clients, becoming their go-to trusted advisor. You will work closely with the Managed Services team to share knowledge and contribute to our extensive knowledge base. We’re looking for someone with at least two years of experience with Dynamics AX or D365 F&O, strong problem-solving abilities, and excellent communication skills. If you have experience in areas like manufacturing, retail, or finance, it’s a definite plus! Our hybrid working model means you can primarily work remotely while enjoying occasional face-to-face meetings at our Manchester office. At HSO, we believe in fostering a collaborative and inclusive environment where everyone can thrive. Join us in making a difference for our clients!

Frequently Asked Questions (FAQs) for D365 Support Consultant Role at HSO

What are the main responsibilities of a D365 Support Consultant at HSO?

As a D365 Support Consultant at HSO, your primary responsibilities include managing support tickets to ensure client satisfaction, troubleshooting complex issues, providing regular updates to customers on their support ticket status, and testing developments before delivering them to clients. You'll also build strong relationships with key accounts and contribute to internal knowledge sharing and documentation.