Customer Service Representative

As a Customer Service Representative at Imperial Dade, your primary responsibilities include answering customer calls promptly and professionally, assisting with delivery challenges, processing customer returns, and providing solutions for out-of-stock items. You'll be expected to communicate with customers through various channels and escalate issues to the customer service manager as necessary to ensure customer satisfaction.

To qualify for the Customer Service Representative position at Imperial Dade, you need a high school diploma or equivalent and at least 2 years of customer service experience. Additionally, proficiency in MS Office, familiarity with other software, and 2 years of data entry experience are required. Being fluent in Spanish and possessing strong communication skills are essential for effectively addressing our diverse customer base.

Imperial Dade offers a fantastic benefits package for its Customer Service Representatives, including competitive salaries, medical, dental, and vision insurance, a 401(k) plan with company match, paid time off, educational reimbursement, paid family leave, and adoption assistance. Our commitment to employee growth and well-being makes us a great place to develop your career.

The work schedule for a Customer Service Representative at Imperial Dade is Monday through Friday from 8:00 am to 5:00 pm. This consistency allows for a balanced work-life experience while providing ample opportunity to engage with our diverse customer base during normal business hours.

Yes, experience with data entry is necessary for the Customer Service Representative role at Imperial Dade. Candidates should possess at least 2 years of data entry experience, as accuracy in managing customer information and processing orders is a crucial part of the job.

Handling difficult customers requires patience and strong communication skills. In your response, emphasize maintaining professionalism, actively listening to their concerns, and offering solutions while remaining calm. Share an example from your past experience that demonstrates your ability to turn a negative interaction into a positive outcome.

In responding to this question, outline a specific situation where you identified a customer's need and took action to address it. Explain the steps you took, how you resolved the issue, and the positive feedback you received from the customer, making sure to highlight the impact of your efforts on customer satisfaction.

Discuss your time management techniques, such as prioritizing tasks, setting deadlines, and using organizational tools. It’s also beneficial to mention how you adapt your strategies to meet customer needs and ensure prompt follow-up on inquiries, demonstrating your ability to balance efficiency with quality service.

Express your enthusiasm for Imperial Dade’s reputation as a leading distributor and your desire to contribute to its mission. Highlight your alignment with the company’s values, your interest in the industry, and how your skills make you a great fit for their team, reinforcing your motivation to grow within the organization.

Emphasize your proactive approach to learning about products through training sessions, internal resources, and hands-on experience. Mention that you regularly engage with colleagues to share insights, which equips you to provide accurate information and tailored recommendations to customers.

Stress the significance of clarity, empathy, and active listening in communication. Indicate that understanding the customer’s perspective and responding thoughtfully is key to a successful interaction, allowing you to build rapport and trust while addressing their needs effectively.

Outline your multitasking skills and your method for prioritizing inquiries based on urgency and complexity. Discuss your ability to remain calm and organized under pressure while ensuring each customer feels valued and heard during the interaction.

Explain that teamwork is essential in a Customer Service Representative role, especially in a company like Imperial Dade. Highlight how collaborating with your coworkers improves problem-solving, allows knowledge sharing, and benefits customer satisfaction, as various perspectives can lead to more comprehensive support.

Share a specific instance where you received constructive feedback from a manager or customer, detailing how you applied that feedback to enhance your performance. This demonstrates your commitment to professional growth and your willingness to adapt to better meet customer expectations.

Articulate the importance of clear communication in ensuring customers understand solutions and feel valued. Effective communication fosters trust and rapport, reducing misunderstandings and enhancing overall customer satisfaction, which is crucial for any Customer Service Representative at Imperial Dade.