Operations Team Lead - A shift (Days)

As an Operations Team Lead at Ingram Content Group, you will oversee various crucial responsibilities including training hourly associates, providing leadership direction, addressing production issues, ensuring quality standards are met, planning work activities, and coordinating workflows with other departments. This role is essential to meeting customer commitments and maintaining productivity in the warehouse.

To qualify for the Operations Team Lead position at Ingram Content Group, candidates must possess a high school diploma or equivalent, at least one year of experience in a warehouse operations environment, and familiarity with PC-based applications. Additionally, candidates should have a demonstrated ability to perform various physical tasks related to warehouse operations.

The Operations Team Lead role at Ingram Content Group follows an A Shift schedule, which typically runs from Sunday to Tuesday, plus every other Saturday from 7 AM to 7 PM. This schedule allows for extended days off during the week, providing a great work-life balance.

Ingram Content Group offers a highly competitive compensation package for Operations Team Leads, which includes comprehensive medical and dental plans, annual vacation and sick days, a 401K match, tuition reimbursement, and opportunities for community engagement. You can enjoy a casual dress code in a convenient location too!

Ingram Content Group prioritizes safety for all its associates, including Operations Team Leads. Safety protocols are embedded in training, education, and accident prevention programs, ensuring that every team member is equipped with the knowledge and resources needed to maintain a secure workplace.

When discussing your experience, focus on specific examples where you successfully led a team, highlighting challenges faced and how you motivated your team to achieve efficiency and safety goals. Mention any relevant technologies or processes you employed to streamline operations.

To answer this question, explain your approach to identifying issues, gathering data, and facilitating team discussions to collectively brainstorm solutions. Be sure to mention your emphasis on communication and collaboration to achieve accountability and improvement.

Discuss specific safety protocols you have implemented in past positions, particularly within warehouse settings. Provide examples that demonstrate your proactive approach to safety, such as training sessions, regular safety checks, or enhancing equipment handling procedures.

Share your techniques for monitoring quality in a busy environment, such as regular checks, associate training, or using technology for real-time feedback. Emphasize your commitment to maintaining high standards while promoting efficiency.

In your response, recount a detailed example of how you assessed the trainee's skills, designed a tailored training program, and followed up for feedback. Highlight the positive outcomes, such as improvement in performance or team integration.

Discuss communication tools and techniques you have used, such as regular check-ins, digital communication platforms, or visual management boards. Ensure to explain how these methods keep everyone informed and engaged.

Explain your strategy for prioritization, touching on techniques like task assessment, working closely with team members, and adjusting schedules as necessary to meet urgent deadlines without sacrificing quality.

Share your conflict resolution style, emphasizing your approach to listening to both sides, finding common ground, and facilitating open dialogues to foster a positive work culture.

Talk about specific technologies such as RF devices or warehouse management systems that you've used in past roles, detailing how they improved daily operations, reduced errors, or enhanced communication.

When articulating your thoughts, highlight traits such as strong leadership skills, a deep understanding of warehouse processes, effective communication skills, and the ability to foster a safe and collaborative work environment.