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Associate, Investor Operations

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

Reporting to the Associate Director, Investor Operations, a list of your responsibilities will include:

  • Complete daily deliverables, with quality while following company and department policies and procedures relating to investor registration, dealing, reporting and cash
  • Strive to complete deliverables within Service level agreements, escalate any client or deliverable issues where required and appropriate
  • Respond to queries from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard
  • Perform allocated daily tasks, processes and deliverables with accuracy and quality
  • Participate in regular team check-in meetings/calls sharing information, ideas and supporting colleagues in a positive team culture
  • Support management in department initiatives, projects and risk mitigation
  • Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients, Openness and Honesty

Qualifications

  • Diploma or Bachelor's degree in a business related field preferred or relevant experience
  • Relevant years of experience in financial services, fund administration, asset management, banking or client service
  • Knowledge of Investor Services processes and related functionalities an asset
  • Existing client/customer service experience would be ideal
  • Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset. 
What You Should Know About Associate, Investor Operations , MUFG Investor Services

As an Associate in Investor Operations at MUFG Investor Services, located in the vibrant city of Kuala Lumpur, you are stepping into a world where financial innovation meets solid teamwork. Your role is vital as you engage in daily operations that ensure our clients receive top-notch services in asset management. This isn't just about numbers; it's about delivering with quality and precision while adhering to company policies. You'll be responding to various queries from clients, investors, and even our internal teams, so a knack for clear communication and a customer-first mindset will make you shine. Collaborating closely with associates during regular team meetings will foster a positive culture that thrives on sharing ideas and supporting one another. You'll also have the opportunity to assist management in unrolling new initiatives or managing risks, all under the guiding principles of trust and empowerment that define MUFG's core values. If you possess strong analytical skills, especially in Microsoft Excel, and have a background in financial services or asset management, this could be the perfect chance for you to grow professionally while contributing to a dynamic team. Joining MUFG means being part of a wider global network, giving you access to unique insights and opportunities for advancement. Imagine being able to build a rewarding career in an inclusive environment where your efforts are recognized and celebrated.

Frequently Asked Questions (FAQs) for Associate, Investor Operations Role at MUFG Investor Services
What are the responsibilities of an Associate in Investor Operations at MUFG Investor Services?

As an Associate in Investor Operations at MUFG Investor Services, you'll fulfill a variety of responsibilities including completing daily deliverables accurately, responding to client queries, and participating in team meetings. Ensuring quality in investor registration, reporting, and cash management while adhering to service level agreements is key to success in this role.

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What qualifications are required for the Associate position in Investor Operations at MUFG Investor Services?

While a diploma or Bachelor's degree in a business-related field is preferred, relevant experience in financial services or client service roles can be equally valuable for the Associate position in Investor Operations at MUFG. Additionally, familiarity with Investor Services processes can set you apart.

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How important is teamwork for the Associate, Investor Operations at MUFG Investor Services?

Teamwork is absolutely critical for the Associate position in Investor Operations at MUFG Investor Services. The role involves regular check-ins and encouraging collaboration among team members, reflecting a positive team culture that MUFG thrives on.

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What skills are valuable for an Associate in Investor Operations at MUFG Investor Services?

For the Associate position in Investor Operations at MUFG Investor Services, strong analytical and communication skills are essential. Proficiency in Microsoft Excel is beneficial, and having existing client service experience will certainly enhance your effectiveness in this role.

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What is the work environment like for an Associate, Investor Operations at MUFG Investor Services?

The work environment for an Associate in Investor Operations at MUFG Investor Services is collaborative and inclusive. The company emphasizes professional growth, work-life integration, and offers continuous learning opportunities to ensure that you can thrive and develop in your career.

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Common Interview Questions for Associate, Investor Operations
What experience do you have that qualifies you for the Associate, Investor Operations role at MUFG Investor Services?

Tell us about your background in financial services or relevant customer service roles. Highlight specific experiences where you have successfully managed deliverables or addressed client inquiries, showcasing your understanding of the industry.

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How do you prioritize tasks when faced with multiple deliverables in a high-pressure environment?

Share your approach to task management, perhaps mentioning any tools or techniques you use. Illustrate with examples where prioritizing effectively led you to meet deadlines while ensuring quality.

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Can you describe a time when you resolved a difficult client inquiry?

Provide a detailed account of a challenging situation with a client. Discuss how you navigated the issue, the actions you took, and the outcome, emphasizing your communication skills and problem-solving abilities.

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What do you consider the most important aspects of teamwork in an operations setting?

Discuss the significance of mutual support, open communication, and shared goals in fostering a positive team culture. Provide an example where collaboration led to successful outcomes in a previous role.

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What are MUFG's core values, and how can they influence your work?

Mention MUFG's core values of Trust, Challenge & Empowerment, and your understanding of how these principles apply to the Investor Operations role. Share specific actions you would take to embody these values daily.

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How do you ensure accuracy in your work as an Associate in Investor Operations?

Talk about your method for double-checking work, possibly using technology or checklists. Provide an example of a time when attention to detail prevented a major mistake.

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What is your familiarity with Investor Services processes?

Discuss any specific experience you have within the realm of Investor Services, detailing the areas you are knowledgeable about and how that can be beneficial in the Associate role at MUFG.

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How do you stay updated with trends in the financial services industry?

Share the resources you use to keep informed about the financial services industry, such as subscriptions to industry journals, webinars, or training programs that enhance your professional knowledge.

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What role does risk mitigation play in operations, and how would you contribute to this as an Associate at MUFG?

Highlight your understanding of operational risks and how proactive measures can be taken. Share an example where your actions helped to mitigate risks effectively in a previous position.

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Why are you interested in working for MUFG Investor Services as an Associate?

Express your enthusiasm for the role and the company. Mention specific aspects of MUFG's reputation, culture, and values that resonate with you and how they align with your career aspirations.

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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 14, 2025

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