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Job details

Manager, Customer Success

Intercom is looking for a Customer Success Manager to drive the EMEA High-Touch Customer Success team, helping businesses improve customer experiences using their platform.

Skills

  • Leadership experience in customer success.
  • Experience in a customer-facing role at a B2B technology company.
  • Strong relationship-building and communication skills.
  • Analytical mindset for solving complex problems.
  • Ability to handle competing priorities.

Responsibilities

  • Hire, manage, and develop the EMEA High-Touch Customer Success team.
  • Foster a culture of continuous learning and accountability.
  • Build trusted customer relationships and drive revenue growth.
  • Own customer relationships as an escalation point for challenges.
  • Forecast, track, and report on growth and retention KPIs.

Education

  • Bachelor's degree or equivalent experience

Benefits

  • Competitive salary and equity.
  • Free lunch and snack options.
  • Pension scheme with matching.
  • Life assurance and comprehensive health insurance.
  • Flexible paid time off policy.
To read the complete job description, please click on the ‘Apply’ button
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Karen Peacock
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Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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BADGES
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CULTURE VALUES
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Social Impact Driven
Rapid Growth
Passion for Exploration
BENEFITS & PERKS
Dental Insurance
Health Savings Account (HSA)
Vision Insurance
Disability Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
Medical Insurance
Mental Health Resources
Maternity Leave
Paternity Leave
Paid Time-Off
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 11, 2025

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