People Systems Engineer- Workday

As a People Systems Engineer focusing on Workday at Intercom, your main responsibilities include the configuration, administration, and development of Workday integrations. You'll lead design and testing processes for new integrations, create detailed specifications, and collaborate closely with business stakeholders to identify and solve problems. Your analytical skills will also be leveraged to research integration failures and drive the overall data strategy for people-related data.

To be considered for the People Systems Engineer role at Intercom, you should have at least 5 years of demonstrated experience in Workday integration development, particularly using various integration tools such as Workday Studio and Enterprise Interface Builder. Additionally, expertise in building custom reports and a solid understanding of HR processes are crucial. A Bachelor's degree in Computer Science or a related field is also preferred.

The People Systems Engineer plays a pivotal role in enhancing the employee experience at Intercom, aligning HR processes with our business goals. By improving Workday integrations and optimizing reporting, this position helps ensure that our workforce is effectively engaged and supported, ultimately contributing to our mission of delivering exceptional customer experiences.

As a People Systems Engineer at Intercom, you will lead large-scale projects that involve the design and deployment of new Workday integrations. This includes creating integration specifications, resolving integration failures, and collaborating with business leaders to align on objectives. Your role will also involve managing timelines and deliverables within these multi-month projects to ensure successful execution.

Working as a People Systems Engineer at Intercom comes with fantastic benefits, including competitive salaries, comprehensive health coverage, regular compensation reviews, and flexible paid time off. You'll also have the opportunity to participate in a hybrid working model that promotes collaboration and work-life balance, while being part of a diverse and inclusive company culture.

In your response, outline specific projects you've worked on that involved Workday integration, the tools you utilized, and the outcomes achieved. Highlight any challenges you faced and how you overcame them to demonstrate strong problem-solving skills.

When answering this question, detail your process for identifying and diagnosing integration failures. Discuss how you conduct root cause analyses and the steps you take to address issues, ensuring you convey your analytical approach and ability to communicate findings effectively.

Explain how you assess the urgency and impact of each project, and how you communicate with stakeholders to ensure alignment. Provide examples of tools or methodologies you've used for project management, such as Agile or other prioritization frameworks.

Share your familiarity with Workday's reporting tools and any specific examples of reports you've created using complex calculated fields. Emphasize how these reports have aided decision-making processes at your previous jobs.

Discuss your knowledge of data privacy regulations and best practices. Give examples of how you've implemented data protection measures in previous projects to safeguard sensitive employee information while ensuring compliance.

Highlight prevailing trends in People Systems, such as evolving technology, the need for seamless data integration, or workforce engagement. Offer insights into how you believe these challenges can be addressed through innovative solutions or strategic planning.

Describe your approach to simplifying complex technical concepts into easily understandable terms. Demonstrate your ability to relate these concepts to business outcomes, ensuring alignment on project objectives and the importance of technical solutions.

Share the specifics of a successful project, including your role, the objectives, and the results achieved. Emphasize your contributions to the project and how your participation led to successful implementation and enhanced functionality.

Mention any relevant tools and software you have experience with that complement Workday, such as HRIS systems, data visualization tools, or CRM platforms. Explain how these tools integrate with Workday to optimize HR functions.

In your response, connect your career goals with Intercom’s mission and values. Express your enthusiasm for contributing to a technology-driven company that prioritizes employee engagement and customer service excellence.