Sales Development Representative - job 1 of 4

As a Sales Development Representative at Intercom, you will be responsible for providing excellent experiences for potential and existing customers. Your role includes engaging with prospects, assessing their fit with our solutions, and collaborating closely with Account Executives to build a solid sales pipeline. You'll maintain up-to-date knowledge of our products and their value, actively work on attracting new customers, and engage in team development and mentoring opportunities.

To qualify for the Sales Development Representative role at Intercom, you should possess 0-3 years of work experience, ideally in sales or SaaS environments. Strong written and verbal communication skills, exceptional listening abilities, and proficiency in organization and time management are crucial. Additionally, having a sense of intellectual curiosity and problem-solving skills will set you apart from other candidates.

Intercom is committed to the growth and development of its employees. As a Sales Development Representative, you will have ample opportunities for advancement, with support for professional development through mentorship and team collaborations. We have a culture that promotes promotion from within, meaning your journey in sales can rapidly progress as you build your skills and contribute to our team's success.

Intercom offers a variety of attractive benefits for its Sales Development Representatives, including competitive salaries, meaningful equity options, comprehensive medical, dental, and vision coverage, and flexible paid time off policies. Additionally, you can enjoy perks like paid parental leave, a 401k match, in-office bicycle storage, and regular compensation reviews to reward your hard work.

Intercom prides itself on fostering a radically open and accepting culture. As a Sales Development Representative, you’ll be part of a collaborative environment where creativity and individual expression are valued. We focus on our core values to achieve goals and maintain a cohesive workplace while offering flexibility like hybrid working arrangements to support work-life balance.

Handling objections is key in sales. You should actively listen to the customer's concerns, acknowledge them, and provide solutions based on your knowledge of Intercom’s products. It’s essential to stay calm and use objections as an opportunity to further explain the value of our services.

When faced with a 'no', it's crucial to remain positive and engage the customer by asking questions to understand their concerns better. For example, I once had a prospect who was skeptical about the pricing. After understanding their budget constraints, I highlighted the ROI of our product and presented a tailored solution, resulting in a successful sale.

In a sales role, I am driven by achieving targets and helping clients find solutions that suit their needs. Witnessing a customer’s journey towards improvement and success drives me immensely. I enjoy the challenge that comes with meeting sales targets and continuously improving my approach.

My communication style is friendly yet professional. I believe in active listening to understand the prospects' needs, then using clear and concise language to explain how Intercom’s solutions can specifically address their challenges.

I am attracted to Intercom's innovative approach to customer service and its commitment to helping businesses excel. I admire the emphasis placed on employee growth and development, and I am eager to contribute my skills to a company that values collaboration and creativity in achieving success.

I have experience using various CRM systems, including SFDC and Outreach, which have enhanced my ability to manage leads effectively. This familiarity allows me to track interactions, schedule follow-ups, and maintain an organized pipeline, helping me to foster relationships with prospects.

In a fast-paced sales environment, I prioritize tasks based on urgency and potential impact. I use tools and calendars for organization, focusing on high-priority prospects first while keeping a flexible schedule to adapt to changing priorities throughout the day.

I actively engage with internal resources, participate in product training sessions, and follow industry trends and updates. Staying informed allows me to accurately address customer inquiries and position our products effectively within the market.

In previous roles, I often collaborated with marketing and account teams to align messaging for lead generation campaigns. By working together, we enhanced our effectiveness in reaching out to leads and converting them through targeted communication strategies.

My long-term career goal within sales is to move into a leadership role where I can guide and mentor new team members. I aspire to leverage my experience as a Sales Development Representative to contribute to building a world-class sales organization at Intercom.