Director of Customer Support
Skills
- Customer support expertise
- Technical support background
- SaaS and FinTech familiarity
- Support operations metrics knowledge
- AI/ML understanding
- Problem-solving skills
- Executive communication
Responsibilities
- Architect and scale a tiered global support organization.
- Establish SLAs/SLOs for mission-critical scenarios.
- Define a support strategy leveraging AI-driven automation.
- Manage support tooling and infrastructure growth.
- Develop and manage dashboards for key performance metrics.
- Integrate intelligent automation into support workflows.
- Act as a liaison between Support, Product, and Engineering.
- Lead strategic incident management for enterprise clients.
- Represent support in QBRs and executive engagements.
- Foster executive trust by demonstrating ownership and empathy.
Education
- Bachelor's degree in relevant field
Benefits
- Remote-first policy
- Medical, dental, and vision insurance
- PTO & holidays
- Life insurance
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join Interface.ai as an SDET III and lead quality initiatives for our innovative Conversational AI platform in the fintech space.
Join Waste Management as a Service Writer, where you'll support daily operations and enhance customer service in a rewarding environment.
As a Customer Success Manager at MagicSchool, you'll lead the charge in empowering schools through the strategic use of our innovative AI platform.
CYPFER seeks a proactive Engagement Support Specialist to enhance client interaction and support in the realm of cybersecurity.
Join Cleveland Clinic Martin North Hospital as an RN, where you can make a real impact on patient care in a dynamic ambulatory setting.
Cinemark is looking for a proactive Assistant Manager to enhance theatre operations and lead a vibrant team in delivering outstanding customer experiences.
Join St. Luke’s Hospital as a Payor Enrollment Specialist to support providers and enhance healthcare enrollment processes.
Join MUTW LLC as a Virtual Telephone Support Specialist and help provide exceptional customer service while solving technical issues remotely.
Join Allied Universal as a Security Professional to ensure safety and support in a dynamic logistics setting.
Join Allegheny Health Network as a Medical Assistant at Edinboro Medical Center, where you will support our healthcare team in delivering optimal patient care.
Become an Armed Security Officer with Allied Universal and make a difference while enjoying career growth and competitive benefits.
Join our team as a Customer Service Associate and be the first point of contact for clients, providing exceptional support and assistance.
Join CentraState Healthcare System as a CT Technologist, where you will operate advanced imaging technology and train the next generation of healthcare professionals.
Allied Universal® seeks a Financial Center Security Professional to ensure the safety and security of facilities in a collaborative environment.
interface.ai is a market leader providing out-of-the-box Intelligent Virtual Assistant(IVA) that acts as a “personal bank teller” to help customers 24x7 through every step of the journey from being a ...prospect to achieving financial wellness. in...
37 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
