Program Manager, PMO

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Primary Function of Position

The Program Manager organizes a diverse set of activities of the Program Management Office (PMO) group within the New Product Development organization. The PMO group is responsible for leading cross functional teams in new product development, including early evaluation through sustaining engineering activities, and consists of project managers, program managers and project coordinators.

The Program Manager orchestrates the activities of their project teams to deliver compelling final product designs within fast-paced product release schedules. This role will have a focus on instruments, accessories, and vision/imaging products. The Program Manager must be highly organized and detail-oriented, and interact fluidly and effectively with numerous individuals and departments. The Program Manager will have a close working relationship with many functions including Product Management, Design Engineering, Process Engineering, Supply Chain, Quality, Regulatory, Clinical, Human Factors, Technical Publications, Training, Service, and Finance as well as other program and project managers.

The Program Manager will report directly to Manager, PMO.

Essential Job Duties

• Manage cross-functional project teams for product development and product improvements
  • Ensure Design Control processes are followed per relevant procedures
  • Facilitate and ensure that complex, high-value Business Unit projects are properly scoped, resourced, and communicated to minimize risk, deliver on-time and on-budget
  • Organize and manage team meetings, design review meetings, phase gate review meetings
  • Create and maintain project schedules
  • Develop and monitor project budgets
  • Provide clear communication to the organization on project status, critical path, as well as potential areas of risk
  • Plan and track the creation of the design history documents for projects by the project teams.
• Help in defining and aligning project goals with business unit and corporate goals. Organize and prioritize the work of the teams to accomplish the goals.
• Guide Team members including functional managers across the business to plan and execute the activities required to achieve project goals.
• Do resource demand planning for project teams including estimating project work efforts, needs, roles and responsibilities.
• Communicate project priorities and key project deliverables and milestones broadly including within the PMO team, to all cross-functional team members, to business unit management, and to shared services management.
• Coordinate effectively with other project managers who are driving overall product development programs, to acknowledge project goals, scope, and timelines, and help functional managers negotiate resources and schedules.
• Facilitate best practices and provide feedback to PMO organization and seek areas of process improvements

Required Skills and Experience

• Minimum BS degree (or equivalent experience) in a scientific / engineering field plus at least 12 years experience leading teams in the development and commercialization of medical device products. Or similarly, MS degree plus 8 years experience. Advanced degree is a plus.
• Exceptional project/program management, planning, decision making, negotiating, communication, and change management skills
• Experience and skills developing medical device products through Design Controls with a very high level of complexity. You must have 510k experience. Capital equipment and consumables with demonstrated success at product launches as a result of completing product development cycles
• Experience with leading people within a project team that includes many engineering disciplines, including clinical, mechanical, electrical, and software
• Exceptional aptitude for cultivating partnerships across department boundaries and influence cross-functional teams without formal authority to ensure project success

Preferred Skills and Experience

• Proven ability to manage, influence and work well at all levels of an organization and in a cross functional team environment
• A highly passionate person who cares deeply about delivering improved surgical solutions to patients and has a proven ability to coordinate the efforts of talented people
• Proven success recognizing critical issues with the ability to react quickly under pressure, and drive issues to closure by providing coordinated direction
• High attention to detail and proven ability to manage multiple, contending priorities simultaneously; must work well under pressure, be flexible, and meet deadlines
• Energetic person with a drive for results, who is accountable, has a great attitude, and is a team-player; self-starter with high degree of initiative, urgency, and follow through
• Willing to go the extra mile with a proven work ethic; self-directed and resourceful with the ability to deal with conflict and drive to solution
• Ability to handle ambiguity effectively and oversee multiple projects at once
• Ability to drive a large number of people on a variety of programs
• Ability and commitment to constantly develop new and better processes for product development including program management
• Work with all phases of the product development lifecycle including idea generation, concept development and testing, design, implementation, validation, and transfer
• Working knowledge of manufacturing, engineering, product strategy and business management
• Experience in studying tradeoffs between product desirability, feasibility, and viability
• Demonstrates ability to synthesize data, set actionable goals and drive metrics and execution
• Certification in project management (PMP)

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity / Affirmative Action Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

EEO and AA Policy

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.