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Clinical Product Consultant - UM

Join us. Let’s make a direct impact in healthcare.

Being an Iodine employee means becoming part of something bigger - using clinical AI technology to drive smarter healthcare processes and positively impact patient care.

Who we are:

Recognized as one of Austin’s best places to work, we are a collaborative and dedicated team with innovation built into our DNA. Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations - by automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.

What you’ll do:

As the clinical subject matter expert in UM, you will serve as an integral contributor and leader in the delivery of AwareUM to our clients.  You will have a voice in product growth and direction, the sales process and implementation and delivery of the product interacting with clients from executive to end user.  Specifically, you will:

  • Execute on the product and services road map as per our strategic plan for AwareUM.

  • Collaborate with the UM product team to manage the product development roadmap and deliver on go-forward plan milestones balancing client requests with investment in new capabilities that deliver on the vision for the product

  • Collaborate with the UM growth team and support a smooth sales delivery process that results in achievement of targeted growth expectations

  • Collaborate with the CX team to create a seamless, integrated, and consistent user experience

  • Actively manage the client experience to deliver on implementation milestones, manage client support requests and expectations and monitor client successful use of the product

What we’d love to see:

Minimum Requirements (Education, certifications and experience):

  • Bachelor of Science in Nursing (BSN) or equivalent (with RN licensure)

  • 8+ years of clinical experience in acute care setting

  • 2+ years of experience in utilization management

  • Accomplished speaker, presenter, and influencer

  • Experience managing a Utilization Management team in an acute care setting

  • Knowledge and understanding of Utilization Management, Quality Management, Care Management, and/or Chronic Condition Management within hospital systems, post-acute providers, and/or payers.

  • Demonstrates an understanding of evolving reimbursement models, including commercial payers, Medicaid and Medicare.

  • Demonstrates an understanding of CMS regulations as it pertains to IPPS and OPPS

  • Works effectively on a multidisciplinary team.

  • Demonstrates the ability to lead and manage projects.

  • Demonstrates flexible, positive, clear interpersonal and communication skills with ability to facilitate the exchange of information with internal and external clients

  • Ability to effectively and efficiently work remotely

  • Proven history of collaborative, team-focused approach

  • Excellent oral and written communication skills

  • Ability to travel 20-50% of the time, to domestic locations for client or business meets.

Preferred Requirements:

  • Experience as Senior Leader (Director or VP) of Utilization Management in acute care setting

  • Active and current Case Management Certification

  • 2-3 years’ experience with MCG and/or Interqual products and services.

  • Healthcare Consulting experience

  • Experience in the software training and education for health-care related products preferred

  • Knowledge of core software applications including google, excel, power point

Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

What we offer:

  • Comprehensive Healthcare: Fully covered medical, vision, and dental benefits for employees, plus generous dependent coverage.

  • Telehealth Services: Convenient access to telehealth services tailored for remote work.

  • Savings Accounts: Tax-advantaged savings accounts for healthcare and dependent care expenses.

  • Ancillary Benefits: Life, AD&D, and disability insurance paid by Iodine for peace of mind.

  • Retirement Plan: Competitive 401(k) retirement plan with a considerable company match.

  • Extra Life Insurance: Optional additional life insurance coverage for you and your dependents.

  • Accident Insurance: Financial protection against unexpected accidents and critical health issues.

  • Critical Illness Insurance: Provides financial support for medical costs and living expenses during serious illness.

  • Hospital Indemnity Insurance: Additional support for hospital-related expenses through indemnity insurance.

  • Pet Insurance: Affordable options for discounted pet insurance.

  • Legal and Identity Protection: Legal and ID theft protection to safeguard personal information.

  • Employee Assistance: Confidential employee assistance program for personal and professional challenges.

  • Education Allowance: Annual funding for educational pursuits and continuing education to support professional development and skill enhancement.

  • Reimbursements: Annual reimbursement for eligible wellness expenses, monthly reimbursement for cell phone and WiFi costs, and a one-time equipment allowance for creating a comfortable home office.

Why should you join Iodine?
This is a unique opportunity to join a close-knit, rapidly growing team and help us improve a key piece of the organization. You will have the opportunity to drive smarter healthcare processes through technology, so hospitals can stay focused on patient care. You will join a passionate and ambitious team, with a proven record of success building multiple companies. Learn more about our company culture on Built In Austin  and on our website at www.iodinesoftware.com.

Average salary estimate

$135000 / YEARLY (est.)
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$120000K
$150000K

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What You Should Know About Clinical Product Consultant - UM, Iodine Software

As a Clinical Product Consultant - Utilization Management (UM) at Iodine, you'll become part of a mission-driven company committed to making a direct impact in healthcare. Here at Iodine, we leverage cutting-edge clinical AI technology to streamline healthcare processes and enhance patient care. Recognized as one of Austin's best places to work, our innovative team thrives on collaboration and creativity, aiming to transform the traditional dynamics of healthcare. In your role, you'll act as a key player in delivering our AwareUM product to clients, navigating from product management to ensuring top-notch user experience by interacting with users from executives to end-users. You’ll help shape product growth while collaborating with diverse teams, including the product and CX teams, to manage implementation and optimize client satisfaction. With over eight years of clinical experience and your expertise in utilization management, you’ll guide clients through the complexities of our advanced AI tools, ensuring they derive maximum value. Your insights and leadership will play a crucial role in aligning our services with client needs, making your voice heard in the sales process and product development roadmaps. Join us to revolutionize healthcare delivery by using your skills and passion in a thriving environment!

Frequently Asked Questions (FAQs) for Clinical Product Consultant - UM Role at Iodine Software
What are the primary responsibilities of a Clinical Product Consultant - UM at Iodine?

As a Clinical Product Consultant - UM at Iodine, your primary responsibilities will include managing the delivery of our AwareUM product, collaborating with various teams to enhance product functionality, ensuring a seamless client experience, and directly contributing to our strategic product roadmap. You'll engage with clients throughout the implementation process and monitor their successful use of the product.

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What qualifications do I need to apply for the Clinical Product Consultant - UM position at Iodine?

To qualify for the Clinical Product Consultant - UM position at Iodine, you should possess a Bachelor of Science in Nursing (BSN) or equivalent with RN licensure, alongside a minimum of eight years of clinical experience in an acute care setting and a minimum of two years in utilization management. Strong communication skills, collaborative spirit, and project management experience will also be valuable.

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How does Iodine support its employees in the Clinical Product Consultant - UM role?

Iodine is committed to employee well-being and offers a range of benefits for Clinical Product Consultants - UM. This includes comprehensive healthcare coverage, telehealth services, retirement plans, educational allowances for professional development, and other ancillary benefits. Furthermore, the work environment fosters collaboration and personal growth.

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What is the work environment like for a Clinical Product Consultant - UM at Iodine?

At Iodine, the work environment for a Clinical Product Consultant - UM is dynamic, innovative, and collegial. You will be part of a close-knit team where collaboration is paramount, and your contributions are valued. We prioritize a culture of communication, allowing you to share your insights and drive the product's success amidst a rapidly changing healthcare landscape.

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What career growth opportunities exist for Clinical Product Consultants - UM at Iodine?

Clinical Product Consultants - UM at Iodine have ample opportunities for career advancement. You'll have access to ongoing education, mentorship programs, and the ability to lead initiatives within the company. Your role allows for significant influence on product direction while contributing to the overall success of Iodine's innovative solutions.

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Common Interview Questions for Clinical Product Consultant - UM
Can you explain your experience in utilization management and how it relates to the Clinical Product Consultant - UM role?

Discuss your background in utilization management, including specific achievements and responsibilities. Highlight how your clinical experience allows you to understand client needs and how that expertise will enhance your ability to manage product delivery and client interactions effectively.

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Describe a situation where you successfully collaborated with a multidisciplinary team.

Think of a specific incident where teamwork was crucial. Outline your role, what challenges the team faced, and how you contributed to achieving the group's goals. Showcase your communication skills and ability to bridge different perspectives to drive a successful outcome.

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How do you prioritize client needs while managing product development?

Share your approach to balancing client requests with the strategic vision for the product. You might discuss the importance of gathering and analyzing client feedback while collaborating with the product team to ensure new features align with both client satisfaction and product growth.

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What strategies do you use to ensure successful implementation of new healthcare technologies?

Discuss your methods for planning and executing successful implementations, such as establishing clear milestones, maintaining consistent communication with clients, and providing training that empowers users to navigate the technology confidently.

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How do you keep up-to-date with the latest trends in healthcare technology?

Talk about your commitment to ongoing education and professional development. Mention resources you utilize, such as industry publications, conferences, and networking, to remain informed on advancements in healthcare technologies and utilization management.

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What are some challenges you anticipate in the Clinical Product Consultant - UM role?

Identify potential challenges, such as adapting to evolving regulations or managing diverse client expectations. Then discuss your strategies for addressing these challenges, focusing on your proactive problem-solving skills and adaptability.

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How would you measure success in your role as a Clinical Product Consultant - UM?

Explain the metrics you would use for performance evaluation, such as client satisfaction scores, successful implementation rates, or product usage metrics. Additionally, discuss how you would use feedback from clients to assess areas for improvement.

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Can you provide an example of a time when you influenced a significant decision or change in a healthcare setting?

Prepare a relevant example that highlights your ability to advocate for change. Describe your approach to presenting data and collaborating with stakeholders to achieve a deeper understanding of the proposed change's impact.

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What role does communication play in your work with clients as a Clinical Product Consultant - UM?

Emphasize the importance of transparent communication in building relationships with clients. Discuss how actively listening, providing updates, and offering ongoing support can enhance client satisfaction and facilitate smoother implementations.

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How would you approach training users on the AwareUM product?

Outline your training strategy, focusing on creating engaging, informative sessions tailored to the client's needs. Highlight your experience in simplifying complex topics, utilizing hands-on demonstrations, and offering ongoing support to promote user confidence.

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Iodine Software is a healthcare AI company that offers a machine learning approach to help healthcare finance leaders build organizations. Founded in 2010, Iodine's technology unifies clinical concepts, evidence-based medicine, and deep machine le...

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Full-time, remote
DATE POSTED
January 10, 2025

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