Senior Manager, HR Operations

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

ITC is seeking an experienced Senior Manager to join our People Operations team based out of our Vienna, VA headquarters. The HR Operations Manager will be key in enhancing our HR programs and processes, creating a positive employee experience, and partnering with Business Leaders and the HR team regarding all matters related to effectively supporting and managing human capital. The ideal candidate will be well organized, have a high level of attention to detail, have lots of energy, have a drive for continuous improvement, and enjoy rolling up their sleeves in a tight-knit and fast-paced environment.  This is a new ITC position and an opportunity to shape how HR is implemented in a fast-growing GovCon. 

Responsibilities:

• Assisting the VP of People with developing and driving the execution of the People Operations strategy, integrating best practices/trends, and performing analysis on the effectiveness and competitiveness of existing human capital processes and programs.
• Lead, motivate, and build the capabilities of the HR Operations team by providing day-to-day guidance that aligns with the overall strategy.
• Analyze HR processes with an eye on efficiency, quality, and data-driven decision-making by leveraging technologies. 
• Work with the HR team and company leaders to continuously improve HR processes for efficiency and to effectively support the business and our employees.
• Collaborate with HR Systems Analyst to ensure the HR Information System and other HR tools effectively streamline processes and enhance employee experience.
• Work closely with the other teams across the organization to ensure that we have the correct processes to succeed in a fast-growing environment.
• Develop and maintain employee handbook, HR policies, and processes to ensure compliance with company controls and all applicable employment laws.  Will work with outside employment counsel on employment law questions that arise from a growing business portfolio.
• Responsible for all HR-related compliance audits and working with stakeholders to address areas of risk.
• Ensure compliance with data privacy regulations and best practices and drive activities around compliance.
• Work in a fast-paced environment, processing high-volume transactions promptly in compliance with established service level agreements (SLAs).
• Assist with cyclical HR processes such as compensation, performance management, and open enrollment.
• Other duties as assigned

Location: Hybrid in Vienna, VA

• 4-year college degree in Human Resources or Business or Organizational/Industrial Psychology

• 7-10 years of Human Resources experience in an operations or HR-related position with at least 2 years’ experience managing a team.
• Experience working in a matrixed HR organization
• HR experience with a large (2500+ employees) federal government contractor
• Working knowledge of Human Resources, including talent management, recruiting, benefits administration, payroll, attendance and leave, performance management, compensation, and compliance processes.
• Must have a thorough understanding of compliance with laws and regulations regarding employment practices and general/leading HR practices
• Strong interpersonal skills and the ability to handle ambiguity, multiple competing priorities, and make informed decisions in a fast-paced work environment
• Demonstrated ability to evaluate process effectiveness and develop changes or alternatives.
• Proven ability to develop solutions to complex problems by reviewing related information and evaluating options.

• Passionate about accuracy, consistent processes, efficiency, and effective maintenance of people data.
• Experience communicating across all corporate levels, including interfacing with top executives
• Hands-on experience with HRMS and other HR tools and systems
• Analytical, troubleshooting, and problem-solving abilities

Preferred:

• Master's Degree in Industrial Relations or Organizational Psychology or MBA
• Experience leading an HR Service Center or HR Operations
• Experience with UKG Pro

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts who pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer a competitive benefits package that includes paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or engage in other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes a commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We appreciate your commitment to building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As part of our VEVRAA compliance efforts, ITC has established an affirmative action plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to be considered for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.