IT Support Intern

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is the world’s leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car, cruise, or vacation package. We’re also transforming the in-travel experience with our app and new accommodation software. For more information, visit www.KAYAK.com.

As an employee of KAYAK, you will be part of a global network that includes OpenTable and KAYAK's portfolio of metasearch brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. Many employees are dedicated to one brand, but we all have the benefit of using each others strengths and insights. Together, we're able to help people experience the world through dining and travel.

KAYAK is growing rapidly and seeks to hire an intern/co-op to bolster the IT Support team. The ideal candidate will understand the basics of troubleshooting hardware and software. A friendly demeanor and great communication skills are very important to ensuring success.

The position will be based in Concord, MA.

In this role, you will:

• Deploy new software and hardware to our employees.
• Provide software and hardware support to our employees in person and remotely.
• Manage the helpdesk ticketing queue, owning and completing tickets assigned to you.
• Assist w/ onboarding and offboarding users and equipment
• Optional project work for prodigious learners

Please apply if you have:

• Initiative: ability to identify and complete tasks on your own.
• Troubleshooting skills: ability to dive into issues, resolve them and find the root cause quickly while under duress.
• Clear and effective communication: ability to effectively work with fellow employees in a friendly manner; both in person and over the phone.
• Multi-tasker abilities: ability to manage multiple tasks and properly prioritize them.
• Working knowledge of Microsoft Office and Active Directory.
• Understanding of Windows, and OS X operating systems.
• Basic software troubleshooting, hardware troubleshooting and command line/terminal skills.
• Basic computer software, computer hardware and networking knowledge.
• Good listening skills: able to process and learn in a fast paced environment
• Knowledge Transcription: ability to document what you learn in a clear and precise manner for others to use and learn from

Diversity and Inclusion

We aspire to have a workplace that reflects all of the diverse communities we serve. We know that when we have diverse teams we produce more creative ideas, products, and better outcomes for our team members. OpenTable/KAYAK is proud to be an Equal Opportunity Employer and we welcome and encourage candidates from all backgrounds and experiences to apply for roles on our team. Whoever you are, just be you.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.