Director - Key Accounts

The Director of Key Accounts at OpenTable is primarily responsible for leading a new team that focuses on building and nurturing partnerships with prestigious restaurants in the U.S. This includes overseeing high-impact projects, advocating for key account partners, and collaborating with various departments like Marketing and Finance to align on initiatives that elevate the partnerships.

To qualify for the Director of Key Accounts position at OpenTable, candidates should possess a Bachelor’s degree in Business Administration or a related field. A Master’s degree is a plus, accompanied by at least 8 years of relevant experience leading teams towards business goals, particularly in the hospitality sector.

The Director of Key Accounts influences restaurant partnerships by acting as a chief advocate for key account partners, ensuring that their needs are met through effective collaboration with internal teams, and taking charge of special programs such as the Visa Dining Collection, thus enhancing overall partnership success.

Essential skills for the Director of Key Accounts role at OpenTable include exceptional leadership abilities, strong strategic thinking, effective communication skills, and the capability to manage multiple high-visibility projects concurrently. A background in the hospitality industry and proficiency in data analytics tools is also highly beneficial.

OpenTable offers a comprehensive benefits package for the Director of Key Accounts, including flexible remote work days, mental health support, generous paid vacation, development opportunities, and competitive health and retirement plans. These benefits support the well-being and career growth of employees.

Make sure to highlight your leadership experience, particularly in the hospitality industry, and provide specific examples of how you've successfully managed partnerships or projects that align with OpenTable's mission of enhancing restaurant experiences.

Discuss your strategic approach to prioritization. Illustrate how you would assess the impact, resources required, and alignment with OpenTable's broader objectives, making adjustments as necessary to achieve success in collaborations.

Provide a detailed anecdote that showcases your ability to collaborate across departments. Highlight how you built consensus and gained support from various stakeholders to achieve a goal, showing your effective communication and relationship-building skills.

Talk about your innovative strategies that foster collaboration and growth. Emphasize developing tailored partnerships, utilizing data-driven insights, and continuously seeking feedback from key partners to drive mutual success.

Explain your approach to conflict resolution, focusing on open communication and a problem-solving mindset. Describe how understanding each party's perspective is crucial for finding a constructive solution that maintains strong relationships.

Discuss your familiarity with data analytics tools and how you employ them to create, review, and refine financial models. Provide examples of how data-driven decisions helped improve restaurant partnerships in previous roles.

Share your commitment to mentoring team members, discussing how you empower them to exceed their goals, foster their professional development, and encourage a culture of collaboration and innovation.

Emphasize your proactive approach to learning, whether through industry publications, networking at events, or participating in relevant groups. Continuous learning is vital in shaping OpenTable’s strategies and partnerships.

Discuss your strategies for identifying and acquiring restaurant partners, emphasizing how you assess fit based on their brand, vision, and the value they would add to OpenTable's offerings.

Define success in terms of measurable outcomes, such as partner satisfaction, growth of key account initiatives, and enhancement of OpenTable's market presence. Use specific KPIs to illustrate how you would track progress.