Job details

Client Growth Associate

As a Client Growth Associate at Phamily, you are responsible for ensuring that the client is successfully leveraging Phamily to deliver superior care management to their patients. You will serve as the operational point of contact to help clients navigate Phamily’s solutions and services, which can include liaising directly with the Client’s care delivery team such as program managers, practice coordinators, and care managers.

You will be helping support the management of a book of business and the development of operational processes. As part of this, you will be helping to monitor the performance of accounts and coordinate intervention strategies to ensure they meet both client and Phamily success criteria. You will provide guidance and reporting to clients to enable them to make informed decisions. You will also engage the end-users (care managers) to help them get the most out of Phamily.

The successful candidate will be a self directed, forward-thinking individual who has a proven track record managing a varied books of business. This person is highly organized and isn’t afraid to project manage 10-12 accounts at a time. This person is passionate about tackling difficult problems in healthcare and is excited by the ambiguity and opportunity that comes with working in a dynamic, fast-growing technology company.

Qualifications:

Legal authorization to work in the United States
Stable internet connection
Customer facing and growth oriented, camera on at all times
Proficiency in Excel/Google Sheets- ability to analyze and visualize data
Proficient with Power Point and Google Slides.
2+ years in Customer Success, Account Management or other Commercial role
Exceptional written and verbal communication skills
Excellent project management skills and ability to collaborate across multiple internal and external stakeholders
Proven success in building trust and driving results for a broad range of stakeholders: senior executives, IT, and day-to-day users of the software
Ability to quickly identify underlying drivers of problems, quickly develop hypotheses, and execute on a path to solve
Proven record of unblocking relationships, turning detractors into advocates, and driving issues to resolution with great client satisfaction
Growth company DNA -- ability to thrive in a dynamic, fast-paced startup environment
Nice to have:

Health Tech or SaaS background strongly preferred
Healthcare, EMR, EHR Consulting, or Product Management experience
Process building experience
Specialty-related subject matter expertise

Competitive compensation commensurate with experience
Potential to earn equity based on performance
We embrace a remote working environment
100% Employer-Paid Medical and Dental coverage for employee and dependent
Vision coverage for employee and dependent at a nominal cost
Paid Maternity Leave
FSA and Dependent Care saving account options
401(k)
A collaborative work environment

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Client Growth Associate, Jaan Health, Inc.

As a Client Growth Associate at Phamily, you will play a crucial role in ensuring our clients effectively leverage our innovative solutions for superior care management. Your primary responsibility will be to act as the operational point of contact, supporting clients as they navigate Phamily's range of services. This will involve working closely with the client's care delivery team, including program managers, practice coordinators, and care managers, to manage a diverse book of business and develop efficient operational processes. You'll monitor account performance and coordinate intervention strategies to meet both client and company success criteria. Engaging end-users, such as care managers, will be key to helping them maximize the value of our platform. The ideal candidate is an organized and proactive individual with proven experience in managing multiple accounts. You will need to be comfortable tackling complex problems in the healthcare sector and enjoy the fast-paced, ever-evolving environment of a growing tech company. Additionally, you’ll possess strong communication skills, both written and verbal, and be skilled in project management, enabling collaboration across various teams and stakeholders. If you're passionate about driving successful client relationships in a healthcare-focused technology setting, we’d love for you to join our dynamic team at Phamily and help us create impactful solutions for healthcare management.

Frequently Asked Questions (FAQs) for Client Growth Associate Role at Jaan Health, Inc.

What responsibilities does a Client Growth Associate at Phamily have?

As a Client Growth Associate at Phamily, your responsibilities include supporting clients in leveraging Phamily’s solutions for care management, acting as the primary operational contact, managing a diverse book of business, monitoring account performance, and coordinating strategies for success. You will also play a vital role in engaging end-users and providing guidance and reporting to help clients make informed decisions.