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National Account Manager - Grocery

Company Description

Company Description

We believe amazing things can happen over a cup of coffee.

Everyone’s coffee experience is unique – that’s why we bring this flavour into our careers. We keep our care and guidance individual to you. We celebrate achievements and support one another in a workplace that’s committed to doing the right thing – all across the world.

Our goal is simple but ambitious. Jacobs Douwe Egberts: a coffee for every cup.

JDE is a €5 billion global business retaining a start-up feel and containing some of the leading brands in Coffee and Tea – Kenco, L’OR, Tassimo and Douwe Egberts to name a few. The UK represents a top 5 global market for JDE and continues to be a growth engine for the category, driving premiumisation by leading the single-serve partition with the Tassimo brand and premiumising the instant coffee segment through Kenco, L’OR and the Douwe Egberts brands.

Job Description

Job Description

The National Account Manager role will be responsible for managing the relationship with Morrisons and developing our commercial relationship to support future growth opportunity. This is a broad National Account Manager position with a key strategic customer. Taking ownership of customer relationships, the National Account Manager will balance external customer requirements with the support of a cross functional selling team including category, shopper marketing and supply chain. With regular exposure to leadership teams within the UK and across Europe the national account manager will be fully responsible for the account management life cycle.

Key responsibilities of the role:  

  • The delivery of customer AOP P&L; encompassing agreed volume, NSV, GP & GP% measures 
  • The pricing, promotion, negotiating and account planning on the customer account
  • Developing Customer Relationships and bring the customer strategy into JDE
  • Understanding of Category, Market, Customer and Consumer dynamics
  • Negotiation of NPD listings & distribution extensions for existing products
  • Promotional Evaluation
  • Leadership of Internal Business Planning & Stakeholder Management
  • Leveraging internal resource to deliver results effective

Qualifications

Qualifications

  • Proven UK Account Executive & or Management experience in a retail FMCG brand environment, preferably having experience of dealing with customers within the Grocery sector
  • Strong organisational skills with the ability to work with others to deliver a specific customer strategy
  • Ability to demonstrate NSV growth achievement and a strong ability/restlessness to seek out further growth
  • The nature of this role requires strategic capability, strong internal networks and cross-functional relationship building skills
  • Ability to deal with ambiguity, lack of data and at ease with difficult and demanding customer conversations
  • Degree educated (or equivalent)

Additional Information

Our DE&I Statement

At JDE Peet’s we aim to create a better future where we authentically serve, reflect and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.

Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.

What We Offer:

Competitive salary and benefits package.

Opportunities for professional growth and development.

A collaborative and supportive work environment.

The chance to be part of a passionate team within the coffee industry.

Who we are?

JDE Peet’s is the world's leading pure-play coffee and tea company, with local roots dating back to 1753, and is headquartered in the Netherlands. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona.

What’s it like to work at JDE Peet’s?

We are people united by the power and possibility of tea and coffee. At JDE Peet’s, we thrive on the freedom to pursue opportunities, provoking new ideas to make an impact at scale. Our ambition is simple – JDE Peet's: unleashing the possibilities of coffee and tea.

We bring action to our intentions, following through on what was agreed, always pushing things forward. We offer our people a range of learning and development programmes to support their personal growth.

At JDE Peet's, we believe it’s amazing what can happen over a cup of coffee or tea.

Apply to unleash a cup of amazing for your career. UNLEASH YOUR POSSIBILITY!

#li-hybrid

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JACOBS DOUWE EGBERTS DE&I Review
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CEO of JACOBS DOUWE EGBERTS
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Fabien Simon
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Average salary estimate

$60000 / YEARLY (est.)
min
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About National Account Manager - Grocery, JACOBS DOUWE EGBERTS

The National Account Manager - Grocery position at JDE Peet's based in Maidenhead is a fantastic opportunity for someone who loves coffee and wants to make a real impact in the grocery sector. At JDE Peet's, we believe amazing things can happen over a cup of coffee, and we want you to share that passion with our strategic partner, Morrisons. In this role, you'll manage and cultivate our relationship with Morrisons, driving our commercial success forward. You'll dive deep into customer relationships, collaborating with a cross-functional team that includes category management, marketing, and supply chain professionals. As a National Account Manager, your responsibilities will include overseeing the Annual Operating Plan's P&L, pricing strategies, promotions, and account planning. You'll draw insights from market dynamics to negotiate listings and product distributions effectively. You'll be at the forefront of promotional evaluations and internal business planning, ensuring that you leverage all necessary resources to meet our goals. We're looking for someone with proven experience in an account management role within a retail FMCG brand, along with strong organizational skills and a demonstrable record of driving NSV growth. If you thrive in a dynamic environment and possess a strategic mindset, this could be the perfect role for you. Join us and unleash your potential while being part of a passionate team dedicated to enriching coffee experiences around the world! Apply now to bring your unique flavor to our team.

Frequently Asked Questions (FAQs) for National Account Manager - Grocery Role at JACOBS DOUWE EGBERTS
What are the key responsibilities of the National Account Manager at JDE Peet's?

As the National Account Manager at JDE Peet's, you will manage the relationship with a key strategic customer, Morrisons. Your key responsibilities will include overseeing the customer AOP P&L, executing pricing strategies, developing customer relationships, negotiating new product listings, and collaborating with cross-functional teams to deliver results.

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What qualifications are needed for the National Account Manager role at JDE Peet's?

To qualify for the National Account Manager position at JDE Peet's, candidates should have proven account management experience in retail FMCG, preferably in the grocery sector. Strong organizational skills, a history of NSV growth success, and the ability to navigate challenging customer conversations are essential. A degree or equivalent is also required.

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How does JDE Peet's support personal growth for National Account Managers?

At JDE Peet's, personal growth is a top priority. National Account Managers have access to various learning and development programs that support their career aspirations. The company fosters a collaborative environment where you can refine your skills and grow professionally while making an impact in the coffee and tea industry.

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Can you explain the work culture at JDE Peet's for a National Account Manager?

The work culture at JDE Peet's is collaborative, supportive, and rooted in a passion for coffee. As a National Account Manager, you'll join a team that embraces creativity and values diverse perspectives while prioritizing individual contributions to achieve collective success.

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What is required to excel as a National Account Manager at JDE Peet's?

Exceling as a National Account Manager at JDE Peet's requires strategic thinking, strong relationship-building skills, and a proactive approach. Candidates should be comfortable with ambiguity, demonstrate a track record of achieving NSV growth, and effectively manage stakeholder interactions to drive commercial success.

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Common Interview Questions for National Account Manager - Grocery
How do you manage relationships with key customers like Morrisons?

In managing relationships with key customers, I prioritize open communication and collaboration. This means understanding their needs, setting clear expectations, and being responsive to feedback to foster a productive partnership.

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Can you describe a time you successfully negotiated a deal?

One successful negotiation involved establishing new product listings with a major retailer. I researched market trends to propose a compelling value proposition while being flexible on terms, which ultimately led to a mutually beneficial agreement.

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What strategies do you use to drive NSV growth?

To drive NSV growth, I focus on understanding consumer preferences and market dynamics. This involves analyzing sales data, exploring opportunities for new promotions, and collaborating with marketing to launch effective campaigns that resonate with customers.

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How do you handle disagreements with customers?

When disagreements arise, I approach the situation empathetically, seeking to understand the customer's perspective. I aim for a solution-oriented dialogue, often leveraging data and insights to find common ground that serves both parties.

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What experience do you have with cross-functional teams?

I have extensive experience collaborating with cross-functional teams to achieve our objectives. For instance, in previous roles, I've partnered closely with marketing, supply chain, and category management to align our strategies and ensure smooth execution.

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How do you prepare for account planning sessions?

Preparing for account planning involves thorough research on the customer's performance metrics, market trends, and competitive landscape. I also prepare proposals outlining clear goals and initiatives to present during the session.

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Describe how you evaluate promotional effectiveness.

To evaluate promotional effectiveness, I analyze sales data before, during, and after the promotion. I also consider consumer feedback and market conditions to assess overall impact and identify areas for improvement in future promotions.

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What tools do you use to track Customer P&L performance?

I utilize data analytics tools and CRM systems to track Customer P&L performance. These allow me to visualize trends, monitor sales targets, and make data-driven decisions to optimize account strategies.

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How do you stay updated on market trends relevant to your role?

Staying updated involves regularly reading industry publications, attending relevant conferences, and engaging with peers in the FMCG sector. Networking is also key to gaining insights on emerging trends.

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What motivates you in your role as a National Account Manager?

I am motivated by the challenge of achieving growth targets and the opportunity to build strong partnerships. The dynamic nature of the FMCG sector keeps me engaged and allows me to leverage creativity in problem-solving.

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Today our coffee & tea portfolio is available in over 140 countries through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Kenco, Pilao & Gevalia. Joining JDE, means you are making an intentional ca...

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Full-time, hybrid
DATE POSTED
December 1, 2024

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