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Senior Product Manager, New Product (Remote/Hybrid) - job 1 of 7

You could be a product manager anywhere. Why us?• Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size)• Report directly to our COO and work closely with brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.• Opportunity to take us to a $5B business and a household name in the next few years• Be immersed in a talent-dense environment, greatly accelerate your learning and career growthAbout the opportunity:Jerry is building an AllCar™ super app to radically simplify all aspects of car ownership. In late 2022, we were one of the first companies to develop on top of OpenAI’s ChatGPT. In April of 2023, we launched our first LLM-powered chatbot that could answer the 200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds. We also launched a voicebot for inbound phone calls that went live in production in early 2024.After the overwhelming success of our chatbot/voicebot technology, we decided to invest in Propelix as a B2B GenAI prompt engineering platform provider to allow other companies to leverage our highly customizable AI-based virtual agent framework to help scale their business. Propelix.ai is to Jerry what AWS is to Amazon: a valuable core technology that we are making available to other companies because we believe it can be a very valuable business for us. We are looking for a Senior product manager to own the product development, implementation and success of our earliest customers for Propelix. This role sits at the intersection of go-to-market and product.Responsibilities:• Drive the development of Propelix from 0 to 1, working directly with our early customers and iterating on their feedback to uncover and refine our product-market fit• Utilize customer insights to identify and build new Propelix features, ecosystem integrations, and processes that enable both initial customer success and future customer growth• Ask penetrating questions to form a deep understanding of our customers needs and customize our technology to help them produce meaningful results• Own and execute the implementation process for our early Propelix customers to drive customer success and satisfaction• Manage all aspects of our B2B Propelix product to establish it as the leading GenAI prompt engineering platform provider within the Insurance industryRequirements:• Systems Thinking: Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking• Initiative: Highly self-motivated with a strong sense of ownership over tasks.• Organizational Skills: Exceptional project management abilities, capable of managing clients, internal stakeholders, project and product team members, and project timelines effectively.• Communication: Strong proficiency in both written and verbal communication, able to interact with and influence a diverse range of audiences, including internal, external, technical, and non-technical stakeholders.Ideal profile:• Bachelor’s degree in an intellectually rigorous discipline• 5-10 years of experience, ideally a mix of structured problem solving experience (MBB, VC or PE experience preferred) followed by a few years of experience building products at an early-stage B2B SaaS startup (pre-product market fit)While we appreciate your interest and application, only applicants under consideration will be contacted.Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.comAbout Jerry:Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets.Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started.Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.
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What You Should Know About Senior Product Manager, New Product (Remote/Hybrid), Jerry

Are you ready to take the reins as a Senior Product Manager at Jerry? This is your chance to not just manage a product but to play a pivotal role in shaping the future of car ownership! At Jerry, we're on a mission to simplify every aspect of managing a vehicle with our revolutionary AllCar™ super app. Reporting directly to our COO, you’ll work alongside a brilliant team with backgrounds from top companies like Nvidia and Robinhood, driving the development of Propelix, our innovative B2B GenAI platform. Imagine being at the forefront of a $2 trillion market, helping propel us to a $5B valuation! You'll collaborate closely with our early customers, utilizing their feedback to create a product that meets their needs while also identifying future opportunities for growth. Strong communication skills and exceptional organizational abilities are a must, as you’ll liaise with various stakeholders to ensure project success. We're looking for someone who is not just self-motivated but also eager to take ownership and drive results. With a systematic approach to problem solving and a Bachelor’s degree in a rigorous discipline, you’ll bring 5-10 years of experience to the table. Are you up for the challenge? Join us at Jerry, where we’re redefining the way people manage car ownership and helping shape a more convenient, efficient future for millions of drivers!

Frequently Asked Questions (FAQs) for Senior Product Manager, New Product (Remote/Hybrid) Role at Jerry
What are the main responsibilities of a Senior Product Manager at Jerry?

As a Senior Product Manager focusing on Propelix at Jerry, you will drive the product development from the ground up. This includes directly engaging with our early customers to gather insights and iterate on product features. Your role encompasses managing the entire implementation process, ensuring customer success, and establishing Propelix as a leader in the GenAI prompt engineering space within the insurance industry.

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What qualifications do I need to become a Senior Product Manager at Jerry?

To qualify for the Senior Product Manager position at Jerry, candidates should possess a Bachelor’s degree in a challenging field and 5-10 years of relevant experience. A blend of structured problem-solving skills, possibly from consulting or venture capital backgrounds, coupled with hands-on product building experience in early-stage B2B SaaS startups will set you up for success.

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What is the work culture like for a Senior Product Manager at Jerry?

At Jerry, the work culture is grounded in passion, curiosity, and a commitment to solving real-world problems. You'll be joining a team of egoless individuals who thrive in a collaborative environment, making it an ideal place for a Senior Product Manager to learn and grow while directly contributing to impactful innovation.

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How does Jerry’s product development process work for Senior Product Managers?

The product development process at Jerry is highly iterative. As a Senior Product Manager, you will collect and analyze customer feedback to refine Propelix features continuously. This hands-on approach allows you to align the product with market needs, ensuring that you develop effective solutions that resonate with users.

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What makes the Senior Product Manager position at Jerry unique?

The Senior Product Manager position at Jerry is unique because it offers the rare opportunity to lead a product that aims to revolutionize the car ownership experience through AI. You’ll be involved in high-stakes decision-making as Jerry scales up to become a household name, all while working alongside a team that boasts impressive industry experience and would support your personal growth.

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Common Interview Questions for Senior Product Manager, New Product (Remote/Hybrid)
Can you describe your experience with B2B product management?

When answering this question, highlight specific examples from previous roles where you successfully managed B2B products. Discuss your understanding of customer needs, and how you transformed those insights into actionable product features, focusing on measurable outcomes.

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What steps would you take to ensure customer success in your role?

Describe a comprehensive approach involving active engagement with customers, gathering feedback, and implementing iterative improvements. Highlight the importance of communication and collaboration with cross-functional teams to drive customer satisfaction and enhance user experience.

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How would you handle ambiguous situations in product development?

Share your method for tackling ambiguity, such as breaking down the problem into smaller parts, and leveraging data and customer insights to guide decision-making. Emphasize your systems thinking and creativity in developing structured approaches.

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What techniques do you use for effective project management?

Outline your strategies for prioritizing tasks, developing timelines, and ensuring clear communication among stakeholders. Mention specific project management tools you’ve utilized and how they have contributed to successful project delivery.

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How do you measure the success of a product?

Explain your approach to defining success metrics, including customer satisfaction surveys, usage analytics, and revenue growth. Discuss how you utilize these metrics to drive continuous improvement in the product.

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What role do you think market research plays in product management?

Discuss the significance of market research in informing product development, understanding competitor positioning, and aligning product features with customer expectations. Mention methods you’ve employed to gather and analyze market data.

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Can you give an example of a product feature you developed based on customer feedback?

Provide a specific example demonstrating how you listened to customer feedback, identified a need, and successfully developed a feature that added value. Highlight the impact this had on customer retention or product usage.

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What strategies would you implement to promote cooperation between product teams?

Talk about fostering an open line of communication, setting up regular check-ins or collaborative meetings, and emphasizing shared goals. Sharing examples of how you’ve previously facilitated team cooperation can also reinforce your point.

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How would you assess the product-market fit for Propelix?

Outline steps such as customer interviews, surveys, and A/B testing to gather data regarding user satisfaction and needs. Emphasize the importance of refining the product based on these insights to achieve a strong product-market fit.

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Why are you interested in the Senior Product Manager position at Jerry?

Express your enthusiasm for Jerry’s mission to simplify car ownership and mention how the innovative nature of Propelix aligns with your professional foray into the AI space. Sharing your desire to contribute to a growing organization can add to your answer's impact.

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Jerry is redefining car ownership with its innovative AI-powered AllCar™ app, offering comprehensive solutions for insurance, financing, maintenance, and safety, driven by a team passionate about enhancing the driving experience.

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CULTURE VALUES
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
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Full-time, hybrid
DATE POSTED
December 9, 2024

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