Senior Product Manager, Field Experience

As a Senior Product Manager at Jobber, you'll take full accountability for leading a product team, managing product discovery, and ensuring successful outcomes through effective execution. You'll collaborate cross-functionally to drive clarity and alignment, conduct research to identify customer needs, and synthesize insights into actionable strategies that inform product decisions. Additionally, you will prioritize features that significantly impact customers and oversee the product release process.

The Senior Product Manager position at Jobber requires proven experience in a product management or product ownership role, particularly within a SaaS environment. Applicants should be well-versed in agile methodologies and have a strong ability to lead teams through iterative product cycles. Other qualifications include strong leadership skills, a data-driven mindset, and excellent communication abilities to articulate customer needs and foster collaboration.

Jobber's culture is rooted in transparency, inclusivity, and collaboration, all of which play a crucial role in supporting the Senior Product Manager. Working in a dynamic environment that values innovation, you'll be empowered to take initiative and make decisions that drive the product in line with company goals. The supportive culture encourages feedback and continuous improvement, crucial for fostering effective teamwork and achieving shared objectives.

Jobber offers rich growth opportunities for a Senior Product Manager, including a dedicated Talent Development function to assist you in achieving your career aspirations. With access to Development Coaches, you will have tailored resources for skill-building and career path planning, ultimately helping you reach your fullest potential while significantly impacting the $400-billion industry in which we operate.

Jobber has earned accolades as a Top 10 Great Place to Work in Canada, thanks to its commitment to employee well-being, supportive work environment, and dedication to driving innovation. As a Senior Product Manager, you'll enjoy a competitive compensation package, health benefits, time-off policies, and an inclusive workplace culture that elevates diverse perspectives. All these factors contribute to an inspiring atmosphere where you can thrive and make a meaningful impact.

When prioritizing product features, I balance customer feedback, market research, and business objectives. I utilize data-driven insights to identify which features will have the greatest impact on user experience and align with our strategic goals. Engaging with cross-functional teams ensures diverse perspectives while maintaining clarity around project priorities to foster alignment within the team.

I employ both qualitative and quantitative research strategies to gain a comprehensive understanding of the market. This includes analyzing customer feedback, reviewing competitive offerings, and leveraging user data analytics. I believe in synthesizing insights into actionable strategies that continuously inform product development and promote feature prioritization based on real market needs.

To keep my product teams motivated, I prioritize open communication, celebrate team wins, and empower individuals to take ownership of their roles. I encourage a collaborative environment where team members feel their contributions are valued. Regular feedback sessions and one-on-one check-ins also help in aligning goals and addressing concerns promptly.

Conflicting priorities are best addressed through transparent discussions that value every team member's input. I facilitate alignment meetings to ensure we understand the reasons behind each priority. By referring back to our goals and customer needs, we can collaboratively adjust and prioritize initiatives based on data and impact to overcome conflicts.

In my previous role, we received consistent feedback regarding the complexity of a feature from our users. I initiated a series of user interviews to dive deeper into their experiences. By synthesizing the insights, we streamlined the feature, making it user-friendly. This resulted in a 30% increase in adoption and positive customer satisfaction ratings.

I implement structured feedback loops, including regular user testing sessions and surveys, to collect customer insights consistently. I also create a shared platform where feedback is logged and reviewed during product planning meetings, ensuring that our team makes customer feedback a core part of our decision-making process.

For measuring product success, I focus on key performance indicators (KPIs) like user engagement, adoption rates, and customer satisfaction scores. I also analyze retention rates and financial metrics, ensuring we assess the direct impact of product features on customer and business outcomes to inform future product strategies.

Building a product roadmap begins with understanding the overarching business objectives and customer needs. I gather insights from various stakeholders, prioritize initiatives based on their impact, and create a visual representation of timelines, deliverables, and dependencies, allowing for flexibility as market conditions evolve.

I have extensive experience working in agile and scrum methodologies, having led cross-functional teams through iterative product cycles. I believe in holding sprints and backlog refinement sessions to ensure we remain flexible to changing priorities and can respond rapidly to user feedback while maintaining focus on our goals.

I approach product discovery through a combination of workshops, customer interviews, and competitive analysis to uncover unmet needs. By involving stakeholders and users early in the process, I aim to gather diverse perspectives that help in shaping innovative product solutions that resonate with our target audience.