Ecommerce Operations Manager

As an Ecommerce Operations Manager at Strive Innovation, you'll be responsible for overseeing daily operations that are essential for our e-commerce success. This includes tracking KPIs, managing Amazon cases, and leading a team of freelancers and virtual assistants to ensure projects are driven to completion. You will also pull financial reports, communicate with manufacturers, and analyze marketing performance to implement winning strategies. Your role will play a crucial part in our expansion efforts into new marketplaces such as Walmart and TikTok.

To excel as the Ecommerce Operations Manager at Strive Innovation, candidates should have prior experience in e-commerce operations, especially with Amazon Seller Central and Shopify. Experience in project management is essential, along with strong organizational skills focusing on cost efficiency and ROI. A successful candidate should also possess a resourceful mindset and demonstrate proficiency in problem-solving to thrive in a fast-paced environment.

At Strive Innovation, the work culture is friendly and collaborative. We pride ourselves on being a small, powerful team based in different locations, including the Philippines and Ireland. We value dedication, resourcefulness, and common sense, fostering an environment where creativity and innovation thrive. As the Ecommerce Operations Manager, you'll find that your input is crucial for the team's success, and we truly support each other's growth.

The Ecommerce Operations Manager position at Strive Innovation comes with significant growth opportunities. As the business continues to expand into new marketplaces, you will have the chance to take on more responsibilities and implement strategies that directly impact our success. Additionally, we encourage upskilling and a growth mindset, allowing you to continuously enhance your expertise in e-commerce operations and explore various aspects of project management and product development.

The salary range for the Ecommerce Operations Manager at Strive Innovation is competitive, with monthly earnings between $3250 and $3750. It's essential to note that this is a gross salary, and the responsibility for any tax-related procedures resides with the individual. Offering this competitive pay highlights our commitment to attracting and retaining talented professionals who are eager to grow with us.

In your response, highlight specific projects you've handled on Amazon and Shopify, detailing your role in managing listings, optimizing for SEO, and any successful campaigns you've coordinated. Mention how you utilized analytics to inform decisions and drive sales, showcasing your understanding of different e-commerce models.

To answer this, describe your approach to prioritization, such as using workflows or project management tools. Share an example of a time when you successfully managed several competing deadlines, highlighting your organizational skills and how you kept team members informed every step of the way.

Discuss your methodology for assessing operational efficiency, focusing on key performance indicators (KPIs). You might also mention tools or software that you've used to track performance and set benchmarks, explaining how you've applied that data to optimize processes.

In your answer, focus on a specific challenge you encountered and outline the steps you took to address it. Emphasize your problem-solving skills, adaptability, and any collaborative efforts that contributed to a successful resolution.

Explain your quality assurance process, detailing how you communicate expectations and set clear deliverables. Share an example of a time you successfully managed a team of freelancers and the measures you took to monitor their performance and ensure high-quality results.

Discuss any relevant tools you have experience with, such as project management software, analytics platforms, or communication tools. Share how these tools have helped streamline processes, improve team collaboration, and enhance overall productivity in your former roles.

Illustrate your commitment to professional growth by sharing the blogs, podcasts, or resources you follow, along with any networks or forums where industry professionals share insights. Discuss how staying updated has allowed you to implement forward-thinking strategies.

In your response, take the interviewers through a specific marketing strategy you executed, outlining your goals, the steps taken, and the results achieved. Use metrics to demonstrate success, reflecting on any lessons learned that could benefit Strive Innovation.

Discuss the strategic nature of the Ecommerce Operations Manager's role, emphasizing how operational efficiency, strong communication, and project management contribute to organizational scaling. Make sure to link your answer back to Strive Innovation's goals and how you envision support for growth.

Outline your approach to diagnosing issues while analyzing relevant performance metrics. Talk about how you would coordinate with marketing and product teams to identify potential causes and implement contingency plans or adjustments to regain sales momentum.