Customer Experience Analyst
Company Description
Company Name: YUPRO Placement
Job Description
Customer Experience Analyst
This is a contract position.
This is a remote role with a preference for candidates located in the (PST) zone.
About this position
Join a forward-thinking global team driving customer satisfaction and loyalty through data insights and customer-centric strategies. In this role, you’ll analyze customer feedback and support interactions to identify key experience drivers and opportunities for improvement. Use your data storytelling skills to impact real-time business decisions, influence change, and enhance customer support operations.
Job Responsibilities
Identify experience gaps and improvement opportunities using data from customer feedback and tickets
Collaborate with support program managers to report on performance and recommend enhancements
Monitor customer sentiment to uncover trends and actionable insights
Merge feedback data with other operational sources for a complete customer journey view
Deliver insights to stakeholders through engaging reports and dashboards
Job Skills/Requirements
6+ years of experience in data analytics, data science, or similar analytical roles
3+ years of experience in customer experience, support, or service analytics
Proficiency in SQL and data visualization tools like Tableau or Power BI
Strong storytelling skills to translate complex insights into executive-ready presentations
Experience with CX/VOC metrics (NPS, CSAT), large datasets, and statistical methods
Why should you apply?
Gain exposure to high-impact CX strategies in an innovative tech environment
Competitive pay and the chance to work with cutting-edge tools and platforms
Opportunity to shape future support programs and influence organizational growth
Pay Range
Pay Range: $71 - $76/hr
YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
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