HR Operations Specialist - Mexico

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role:

We are seeking an organized and proactive HR Operations Specialist to join our People Operations team. This role is essential for the smooth execution of HR processes, managing employee lifecycle activities, optimizing HR workflows, and supporting internal compliance. The ideal candidate will proactively identify opportunities for process improvement and automation to enhance efficiency and the employee experience.

• Key Responsibilities for this opportunity include:

• Manage and administer the HR request system, ensuring timely resolution of employee status changes, HR-related inquiries, and other requests.
• Support employee lifecycle activities, including onboarding, offboarding, and contractor management, ensuring smooth transitions and accurate system updates.
• Maintain accurate documentation and records for employee status changes, keeping systems and workflows aligned.
• Provide guidance to HR Coordinators, prioritizing tasks and resolving escalated requests.

• Assist the HRIS Analyst in maintaining accurate employee data across systems.
• Perform ADP data entry and conduct regular audits to ensure accuracy and correct errors.
• Generate, analyze, and distribute HR reports, including engagement survey data, and provide actionable insights to People Business Partners.

• Maintain the internal Policy Library, ensuring policies are up-to-date and aligned with legal requirements.
• Assist stakeholders in drafting and implementing new policies, and conduct regular audits to ensure compliance.
• Stay updated on international labor laws and ensure compliance across all regions where the company operates.

• Identify inefficiencies in HR processes and propose solutions to streamline operations.
• Leverage technology and automation tools to optimize HR workflows, improving efficiency and reducing manual effort.
• Collaborate with HR leadership to implement improvements that enhance the employee experience and operational effectiveness.

• 2+ years of experience in HR operations or shared services.
• Familiarity with HRIS systems (ADP preferred) and data reporting tools.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Excellent interpersonal and communication skills with a collaborative mindset.
• High level of proficiency in Google Suite.
• Proficiency with Jira or similar ticketing systems is a plus.

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Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.  

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice"

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