Payroll Tax Notice Specialist

As a Payroll Tax Notice Specialist at Justworks, your primary responsibilities include executing and maintaining tax notice resolutions across local, state, and federal jurisdictions. You'll resolve inquiries from our Customer Support team and manage the abatement process, ensuring our clients remain compliant. Additionally, you will research tax notice resolutions, monitor incoming inquiries to identify trends, and recommend process improvements, all while collaborating with key stakeholders to enhance payroll tax processes.

To be considered for the Payroll Tax Notice Specialist role at Justworks, candidates must have a minimum of 2+ years in payroll tax research and notice resolution. Strong analytical skills, excellent written and verbal communication abilities, and a proactive approach to problem-solving are essential. Familiarity with multiple systems and the American Payroll Association’s Fundamental Payroll Certification (FPC) is a plus. Additionally, experience with multi-state payroll accounts and customer service dealings in payroll or tax settings will further strengthen your application.

At Justworks, we believe in the growth of our team members, including Payroll Tax Notice Specialists. We provide opportunities for ongoing training and skill development which will help you stay ahead in the ever-evolving landscape of payroll tax compliance. By participating in cross-functional collaborations and taking part in company retreats, you’ll not only enhance your knowledge but also build strong relationships with colleagues. We’re committed to creating a pathway for your career advancement within our innovative environment.

Payroll Tax Notice Specialists at Justworks can expect a welcoming and casual work environment that encourages teamwork and creativity. Our company values camaraderie, openness, and integrity, creating a culture where everyone feels comfortable sharing ideas and seeking feedback. You’ll find a supportive atmosphere where your contributions are valued, enabling you to thrive while solving critical HR issues for our clients.

In the Payroll Tax Notice Specialist role at Justworks, you will utilize various systems and software programs, including MasterTax, to manage and execute payroll tax notices. Being technologically savvy is key, as you'll be expected to navigate these tools effectively to streamline processes and enhance operational efficiency. Your ability to adapt to new technologies will greatly support your efforts in resolving tax inquiries and improving our overall service delivery.

Highlight your previous roles involving payroll tax notice resolution, explaining the processes you followed, the challenges you faced, and the outcomes. Be specific about your approaches and how you ensured compliance while assisting clients.

Demonstrate your organizational skills by discussing how you assess urgency and importance, possibly using digital tools to track issues. Showing how you remain focused while multi-tasking would also be advantageous.

Discuss methods you implement to ensure meticulousness in your work, such as double-checking entries, adhering to checklists, and keeping detailed records. Highlighting examples of how your accuracy directly benefitted your previous employers can strengthen your answer.

Lay out a concise plan for mentoring new team members, emphasizing the importance of clear communication and examples as teaching tools. Mention your willingness to provide detailed demonstrations and resources that facilitate their learning process.

Emphasize the significance of data-driven decision-making. Discuss how you analyze historical data to detect recurring issues, enabling you to provide preventive recommendations and improve overall service delivery.

Share a situation where your initiative led to a significant process enhancement. Discuss the problem, your proposed solution, and the outcomes of your changes.

Convey your communication strategies, including how you prepare for conversations with tax agencies, your methods for gathering necessary documentation, and how you maintain professionalism regardless of the scenario.

Discuss key attributes such as attention to detail, adaptability, and effective communication. Providing examples of how those qualities have positively impacted your previous work will strengthen your response.

Mention your proactive approach to professional development, such as enrolling in courses, attending seminars, or reading industry-related publications. Staying current ensures your expertise aligns with compliance standards.

Express your enthusiasm for Justworks' mission and values. Highlight how they resonate with your career goals and how you envision contributing to the growth and success of the company.