Technical Operations Executive - Remote, Full-Time Work From Home - #220

As a Technical Operations Executive at Keller, your primary responsibilities will include overseeing the seamless operation of various business applications, optimizing processes to enhance productivity, and providing technical support to team members. You'll also be responsible for maintaining security protocols and compliance, assisting the CEO with data-driven insights, and leading by example in a fast-paced environment.

To excel in the Technical Operations Executive role at Keller, you should have at least 1 year of experience managing multiple business applications and providing tech support. A strong understanding of SaaS applications, communication skills in English, and problem-solving capabilities are essential. Familiarity with the listed applications will be advantageous, and training will be provided for those less familiar.

While prior experience with applications such as HubSpot, Monday.com, and ClickUp is advantageous for the Technical Operations Executive role at Keller, it’s not mandatory. We offer extensive training for candidates who may not have used all of these platforms before. Your adaptability and willingness to learn will be crucial.

Yes! At Keller, we're open to the possibility of starting part-time as a Technical Operations Executive. This flexibility allows you to manage current commitments while gradually transitioning to a full-time role, especially if you have existing clients. We support your professional growth and career aspirations.

The career progression for a Technical Operations Executive at Keller is promising and offers various opportunities for advancement into senior roles or management positions. As you demonstrate your capabilities and contribute effectively to our operations, the organization will support your growth, providing a pathway to take on greater responsibilities and leadership roles.

To ensure seamless integration of applications as a Technical Operations Executive at Keller, I would start by conducting a thorough assessment of each application’s capabilities and requirements. Establishing clear communication with stakeholders to understand their needs would also be key. I would implement best practices for system efficiency and develop a continuous monitoring strategy to troubleshoot any issues proactively.

In my approach to optimizing processes within a technology stack, I begin by mapping out existing workflows to identify bottlenecks. This analysis allows me to recommend changes and implement automation where possible. Engaging with team members for feedback on their experiences with the tools helps to refine processes further. Continuous evaluation and improvement are essential parts of this optimization process.

In my previous roles, I have provided user support by actively listening to team member concerns and developing tailored training materials to address these needs. For instance, I set up workshops and created user guides to familiarize team members with new applications. I believe in fostering an environment where questions are welcomed, ensuring that everyone feels confident using the technology.

Maintaining security and compliance involves staying informed about relevant regulations and implementing robust security protocols across all platforms. I conduct regular audits and ensure that all applications are up to date with the latest security patches. Additionally, educating team members on best practices for data protection is crucial in cultivating a security-conscious culture within the organization.

During a previous position, I faced a significant issue where our CRM integration was failing. I approached the problem methodically, starting with a detailed analysis of logs and error messages to pinpoint the cause. Collaborating with the technical team, we identified a compatibility issue with a recent update. I led the effort to roll back the update, restoring functionality, and formulated a plan to implement changes gradually in the future.

I believe the most important quality for a Technical Operations Executive at Keller is adaptability. In a role that involves managing a diverse set of applications and supporting various business operations, the ability to quickly adjust strategies in response to changing environments is crucial. This quality ensures that I can lead teams effectively, no matter the challenges presented.

To prioritize tasks in a fast-paced environment, I utilize a combination of urgency and impact assessments. I maintain a prioritized task list and continuously evaluate where my attention is needed most. I also communicate with my team regularly to ensure alignment on pressing matters, which helps us collectively maintain focus on our immediate goals while keeping an eye on long-term objectives.

When engaging with international clients and partners, I always start by acknowledging and respecting cultural differences. I conduct research beforehand to understand their unique business practices and communication styles. Building relationships is essential, so I focus on establishing rapport by being genuine, attentive, and culturally sensitive in all interactions.

In a remote environment, I motivate my team by fostering open communication and celebrating small wins. Regular check-ins through video calls, team-building activities, and recognition of individual contributions help create a sense of belonging and motivation. Additionally, I encourage feedback and create opportunities for professional development, which promotes growth and engagement.

In my previous roles, I welcomed feedback from the CEO as an opportunity for improvement and growth. I approached each piece of feedback with an open mind, asking clarifying questions to ensure I fully understood their perspective. I implemented suggestions promptly and took the initiative to follow up, demonstrating my commitment to continuous improvement and aligning my work with our strategic goals.