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Information Systems Analyst

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Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The Information Technology (IT) group at KLA is involved in every aspect of the global business. IT’s mission is to enable business growth and productivity by connecting people, process, and technology. It focuses not only on enhancing the technology that enables our business to thrive but also on how employees use and are empowered by technology. This integrated approach to customer service, creativity and technological excellence enables employee productivity, business analytics, and process excellence.

Job Description/Preferred Qualifications

This role reports up to the KLA Service and US Operations Business Unit. The Business Unit is focused on providing the best customer experience for IT Services! You will work with multiple teams both locally and globally in resolving problems and participating in local & global projects.

Key Responsibilities:

Executive Support: Provide dedicated IT support to executives, ensuring their technology needs are met promptly and efficiently.
Event Management: Coordinate and manage IT support for corporate events, including setup, troubleshooting, and ensuring seamless operation.
Participate in corporate projects and become the liaison on behalf of IT for Ann Arbor office.

Additional Responsibilities:

Take ownership on the local site support, small datacenter with all network and security appliances and limited local servers
Report incidents and issues to central helpdesk and provide local assistance as needed and resolve SNOW requests & incidents
Technical Assistance: Offer technical assistance and training to executives and KLA users on various software and hardware.
System Maintenance: Maintain and update IT systems, ensuring optimal performance and security. Assist with preventive maintenance and upgrades of AV systems and its components (both hardware and software).
Vendor Coordination: Liaise with external vendors for event-related IT requirements and services. Oversee the repair and installation service with vendors.
Documentation: Create and maintain documentation for IT processes and event setups.
Project Management: Assist in IT projects related to executive support and event management. Partner with other KLA functional teams, and multiple vendors in setup, configuration, and troubleshooting of key AV platforms in conference rooms and large event spaces
Build and leverage cross-functional relationships to bring together ideas, data, and insights to drive continuous improvement in functions.

Minimum Qualifications

Bachelor’s degree and four (4) years of IS experience, or six (6) years equivalent experience In IT Support in a Professional environment
Strong knowledge of AV system and major events support
Expert knowledge PC, OS and Mobile devices
Understanding of Network, Security, ServiceNow
Documentation skills - End user instruction writing
Experience working with the C-Level users

Base Pay Range: $68,900.00 - $117,100.00 Annually

Primary Location: USA-MI-Ann Arbor-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Average salary estimate

$93000 / YEARLY (est.)

min

max

$68900K

$117100K

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What You Should Know About Information Systems Analyst, KLA

Are you ready to take your skills to new heights? Join KLA as an Information Systems Analyst in sunny Ann Arbor, MI! At KLA, we're not just about cutting-edge technology; we’re about creating solutions that power every electronic gadget in your life. In this dynamic role, you'll be the go-to person for executive IT support, ensuring that our top leaders are equipped with the technology they need to innovate. You’ll collaborate with diverse teams on local and global projects, making sure everything runs smoothly during corporate events. But that's not all! You’ll also maintain and update IT systems, manage local site support, and provide critical technical assistance. Whether you’re troubleshooting AV systems or coordinating with vendors for seamless event setups, your role will be vital in enhancing employee productivity and experience. With KLA, you're not just filling a position; you're joining a company that invests heavily in research and development and empowers its employees to solve complex challenges. KLA is where your ideas come alive, so if you’re looking for a fun and fast-paced environment where each day brings new opportunities, you’ll fit right in. We can't wait to welcome you to the team!

Frequently Asked Questions (FAQs) for Information Systems Analyst Role at KLA

What are the responsibilities of an Information Systems Analyst at KLA?

As an Information Systems Analyst at KLA, you'll be responsible for providing dedicated IT support to executives, managing IT for corporate events, and participating in projects across the organization. Your day-to-day tasks will involve technical assistance, maintenance of IT systems, vendor coordination, and documenting processes to ensure everything is in tip-top shape!