Dispatcher

As a Dispatcher at Kooner Truck Repair, your primary responsibilities include receiving customer requests, managing scheduling for route assignments, dispatching fleet vehicles, and ensuring effective communication with drivers about their locations and estimated times of arrival. You will also monitor driver behavior to enhance safety, prepare reports on daily activities, resolve customer inquiries, and maintain accurate records in our dispatching software—all while adhering to company policies.

To qualify for the Dispatcher position at Kooner Fleet Management Solutions, candidates should possess a high school diploma or equivalent and have proven experience in a dispatching role. Familiarity with fleet maintenance and knowledge of the automotive or trucking industry are highly desired. Strong communication, multitasking, and organizational skills, as well as proficiency in Microsoft Office and Google Suite, are also important for success in this role.

Dispatchers at Kooner Truck Repair typically work Sunday through Thursday from 4:00 PM to 12:30 AM. This shift allows you to manage operational tasks during evening hours while contributing to our team's overall efficiency and customer service excellence.

Kooner Fleet Management Solutions offers a competitive pay range of $23 to $25 per hour, along with exceptional benefits including medical, dental, vision coverage, life insurance, and a 401K match. Additionally, we are committed to fostering your professional growth with ongoing training and opportunities for career advancement within our growing family-owned company.

At Kooner Truck Repair, we believe in investing in our employees’ futures. Dispatchers are provided with excellent training upon onboarding and throughout their careers. Strong performers have the opportunity to advance to Lead or Manager roles, allowing you to explore different paths within our company according to your career ambitions.

When answering this question, focus on specific roles you've held in dispatching, highlighting your responsibilities, the types of industries you've worked in, and any software you used. Emphasize your communication skills and your ability to manage multiple tasks under pressure.

Outline your approach to remain calm and composed, prioritizing tasks effectively during emergencies. Share examples of past experiences where you successfully managed an urgent situation, emphasizing communication with drivers and customers to ensure safety and service continuity.

Discuss specific dispatching software you have experience with, such as CAD systems or truck tracking solutions. Highlight your ability to quickly learn new systems and adapt to technological changes, showcasing how these tools facilitated your dispatching duties.

Explain your method for prioritizing tasks based on urgency and customer needs. Provide a real-life example that demonstrates your decision-making process, highlighting your organizational skills and ability to multitask effectively.

Discuss your strategies for maintaining open lines of communication with drivers, including using clear language, regular check-ins, and ensuring everyone is updated on changes in schedules or routes. Mention any tools you’ve used to facilitate this communication.

Use the STAR technique (Situation, Task, Action, Result) to explain your conflict resolution process. Focus on how you identified the issue, communicated professionally, and provided a solution that satisfied the customer while maintaining company policies.

Talk about the measures you implement to monitor driver behavior and adherence to safety policies. This can include regular checks of logs, following up on safety protocols, and facilitating training on safe driving practices if applicable.

Explain your approach to managing high-pressure situations during peak hours, such as creating efficient schedules, utilizing your team effectively, and implementing tools to streamline operations to reduce stress and improve productivity.

Identify key skills like communication, organization, multitasking, and a strong understanding of the industry. Validate your choices with examples from your experience that showcase how these skills have led to successful dispatching outcomes.

Express your alignment with Kooner Fleet Management Solutions’ values and commitment to quality service. Mention specific aspects of the company that appeal to you, such as their family-owned culture or opportunities for growth, and how you can contribute to their success.