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Director of Infrastructure Operations

Requisition Number: 119795 - 48Description:Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Director, Infrastructure operations to join our Digital Nexus technology organization. This is a remote work opportunity.Responsibilities:• Build and maintain Windows Server OS and Red Hat Enterprise Linux (RHEL) across over 7,000 on-prem servers and over 2,500 cloud servers throughout their lifecycle; collaborate with teams across the Information Technology estate including project/application teams, capacity management and vulnerability remediation• Provide leadership around architectural standards, process development, and strategy implementation for on-prem and cloud environments• Lead and develop a team in systems administration, cloud operations, and DevOps/Site Reliability Engineering (SRE), encompassing career growth and performance management• Monitor, optimize, and secure hybrid environments, participating in disaster recovery exercises and adhering to Information Technology Infrastructure Library (ITIL) standards for operations• Drive organizational change through strategic leadership, presentations, and knowledge sharing on technology strategy and executionQualifications:• Minimum ten years of recent experience leading teams of Windows Server OS (over 2012), Azure PaaS/IaaS, and Group Policy in large enterprise environments• Bachelor's degree from an accredited college or university is preferred• Proficiency in Active Directory, strong knowledge of Group Policy enforcement, PowerShell scripting, golden image creation for new OS/System builds and configuration management (BigFix, Ansible, System Center Configuration Manager/Microsoft Endpoint Configuration Manager, and more) and familiarity with Python preferred• Extensive experience with Azure and Amazon Web Services (AWS), cloud-native architecture, cost optimization, and compliance frameworks (such as Service Organization Control two, ISO 27001)• Strong knowledge of Windows Server, databases (Oracle/MS SQL), web technologies, enterprise storage, and virtualization (VMware, Hyper-V, and more); familiarity with monitoring tools (System Center Operations Manager, SolarWinds, and more), ITIL knowledge (ServiceNow) and disaster recovery solutions; Excellent communication, troubleshooting, and organizational skills; proven ability to lead high-performing teams• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visaKPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at ' Benefits & How We Work '.Follow this link to obtain salary ranges by city outside of CA:https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=6675_9_24KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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What You Should Know About Director of Infrastructure Operations, KPMG US

Join KPMG as the Director of Infrastructure Operations and take your career to new heights! Based in St. Louis, MO, this is a fantastic opportunity to be part of a renowned organization known for its culture and impressive growth. In this role, you'll oversee the lifecycle management of Windows Server OS and Red Hat Enterprise Linux across thousands of on-prem and cloud servers. Your expertise will be vital as you lead a talented team in systems administration, cloud operations, and DevOps/Site Reliability Engineering. You’ll also establish architectural standards and drive organizational change through strategic leadership. KPMG's commitment to individual development and innovation means you'll be rewarded for your efforts while enjoying a diverse and inclusive work environment. If you’re passionate about technology and eager to make an impact, let’s work together to shape the future of our digital landscape!

Frequently Asked Questions (FAQs) for Director of Infrastructure Operations Role at KPMG US
What are the primary responsibilities of the Director of Infrastructure Operations at KPMG?

The Director of Infrastructure Operations at KPMG is tasked with managing the lifecycle of significant Windows Server OS and Red Hat Enterprise Linux systems spanning thousands of on-prem and cloud servers. This individual will collaborate with various teams within the organization and ensure adherence to best practices in infrastructure management. Key responsibilities also include providing architectural leadership, optimizing hybrid environments, conducting disaster recovery exercises, and spearheading career growth initiatives within the team.

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What qualifications are required for the Director of Infrastructure Operations position at KPMG?

Ideal candidates for the Director of Infrastructure Operations role at KPMG typically possess a minimum of ten years of experience leading teams in enterprise environments, focusing on Windows Server OS and cloud services like Azure and AWS. A bachelor's degree is preferred, and proficiency in Active Directory, Group Policy, PowerShell scripting, and cloud-native architectures is essential. Demonstrated expertise in the tools and technologies related to system monitoring, ITIL knowledge, and disaster recovery solutions is also necessary to excel in the role.

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How does KPMG support the professional growth of its Infrastructure Operations team?

KPMG is committed to fostering an environment of professional growth, especially for its Infrastructure Operations team. As a Director, you will have the opportunity to mentor team members, lead performance management initiatives, and promote ongoing professional development. The company actively encourages its employees to pursue relevant training and certifications, ensuring that the team stays current with industry trends and technologies while meeting personal career goals.

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What should candidates expect during the interview process for the Director of Infrastructure Operations at KPMG?

Candidates interviewing for the Director of Infrastructure Operations role at KPMG can expect a thorough interview process that assesses both their technical expertise and leadership capabilities. Interviews may include scenario-based questions related to infrastructure management, technical challenges in hybrid environments, and strategic decision-making practices. It’s also common for KPMG to gauge candidates’ alignment with company values and culture through behavioral interviews.

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What benefits does KPMG offer to its employees in the Director of Infrastructure Operations role?

KPMG provides a comprehensive benefits package designed to support its employees' health, well-being, and work-life balance. Benefits include various medical and dental plans, vision coverage, 401(k) plans, disability and life insurance, and generous Personal Time Off policies. Additionally, KPMG emphasizes mental health support and offers resources to help employees and their families thrive both personally and professionally.

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Common Interview Questions for Director of Infrastructure Operations
Can you describe your experience with Windows Server OS and how it pertains to this role?

Certainly! When responding to this question, focus on your specific experiences with Windows Server, detailing your management of server lifecycles, configurations, and any troubleshooting processes you've implemented. Highlight your ability to optimize performance and your leadership in maintaining a reliable server environment.

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How do you approach team leadership and development?

Discuss your leadership philosophy and provide examples of how you've fostered teamwork and collaboration. You might mention mentoring strategies, how you handle performance management, and any professional development programs you've initiated or supported within your team.

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What strategies do you use for ensuring operational compliance and security?

Share specific frameworks or standards you incorporate into your compliance strategy, like ITIL or specific regulations relevant to KPMG. Discuss your experience with implementing security protocols and how you monitor adherence to these guidelines within hybrid environments.

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How do you handle conflict resolution within your team?

Talk about a specific instance where you successfully navigated a conflict among team members. Emphasize your communication skills and the methods you employed to find common ground. Highlight the importance of transparency and open dialogue to foster a positive work environment.

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Can you explain your experience with cloud service providers like Azure and AWS?

It's best to cite your hands-on experiences with these platforms. Discuss how you've used them for deployments, cost optimization, and integrating compliance frameworks in previous roles, showcasing your familiarity with cloud-native architecture and practices.

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What tools and technologies have you used for monitoring and managing infrastructure?

Detail the specific tools you have experience with, such as System Center Operations Manager or SolarWinds, and how they have aided in maintaining system health and performance. Discuss instances where you successfully leveraged these tools to troubleshoot issues or improve efficiency.

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How do you ensure continuous improvement in infrastructure operations?

Focus on methodologies you've applied, such as ITIL standards or Agile practices. Share examples of how you’ve driven change in processes or technologies, always linking back to measurable outcomes that reflect improved efficiency or performance in operations.

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Can you describe your experience with disaster recovery plans?

Outline your involvement in creating, testing, or executing disaster recovery plans. Mention the importance of such plans and how you've ensured team readiness through regular drills and updates to strategies in line with evolving business needs.

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What is your approach to capacity planning within an IT environment?

Discuss your strategies for analyzing usage data and forecasting future needs effectively, be it for hardware, software, or cloud resources. Highlight any specific tools or methodologies that you’ve used to inform your planning decisions.

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How do you stay current with industry trends and technologies?

Mention specific resources you follow, such as industry publications, webinars, or professional groups you participate in. Highlight your commitment to lifelong learning and how you’ve applied any new knowledge to your previous roles to benefit your team and company.

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KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States. With 90 offices and more than 29,000 employees and partners throughout the US, we’re leading the industry in new ...

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Full-time, remote
DATE POSTED
December 14, 2024

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