Bilingual Call Center Representative

KSI Auto Parts is a top supplier of aftermarket collision parts for over 30 years, offering exceptional service and top-quality products to customers nationwide. We're committed to creating a diverse and supportive work environment for our employees by providing competitive compensation, benefits packages, and providing opportunities for professional growth within the company. Apply to join the KSI team today!

KSI Auto Parts is seeking a highly motivated and customer-oriented Call Center Customer Service Representative to join our team. The successful candidate will be responsible for handling inbound and outbound calls, managing customer orders, verifying information, and providing exceptional customer service to our clients in the automotive collision repair industry.

Position Responsibilities:

• Handle inbound and outbound calls in a professional manner.
• Provide accurate information to customers regarding product details, pricing, and availability.
• Process and manage customer orders and ensure timely delivery.
• Verify customer information, such as addresses, phone numbers, and email addresses.
• Provide exceptional customer service to ensure customer satisfaction.
• Follow up with customers to ensure their needs are met and exceeded.
• Maintain a thorough understanding of the products and services offered.
• Work with the sales team to identify opportunities to upsell products and services.

• Prior experience in customer service or call center environment preferred.
• Excellent communication skills and ability to provide exceptional customer service.
• Bilingual in Spanish is a huge plus.
• Strong attention to detail and ability to multi-task.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Familiarity with automotive parts and repair industry is a plus.
• Ability to work flexible hours, including weekends and holidays as needed.

Compensation:

Hourly rate ranging $ 16 - $ 18, based on experience

Benefits:

KSI Auto Parts offers a comprehensive benefits package to eligible employees. This includes 10 days of paid time off (PTO), health, dental, and vision insurance, 8 paid holidays, a generous matching 401K plan, and supplemental insurance. Employees also have access to discounts through healthcare and payroll providers.

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PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  The employee frequently is required to sit and is occasionally required to stand and walk.  Specific vision abilities required by this job include close vision. 

EEO  KSI Auto Parts provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state or local law.  All your information will be kept confidential according to EEO guidelines.

E-VERIFY  KSI Auto Parts and its subsidiaries use E-verify, a government-run, web-based system that allows employers to confirm the eligibility of their employees to work in the United States. For more information, please go to https://www.e-verify.gov/employees or view the poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster.pdf.

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