L&D Program Manager & PE

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. 

The L&D Program Manager and PE Facilitator will create, administer and (as needed) facilitate CX Academy programs and curriculum for all Gusties. This role will also empower a team of specialized facilitators who deliver role-based training to CX Gusties. Additionally, this position will be responsible for the development and continued maintenance of Gusto - wide curriculum covering content in the talent and leadership development space.

The People team at Gusto focuses on developing a positive employee experience that empowers people to do the best work of their lives. We aspire to craft an environment that inspires and enables Gusto to go beyond what is thought possible. We think holistically and are encouraged by a supportive leadership team. You’ll be a true leader in the organization with a high level of responsibility.

The position is full-time and based in Denver.

Here’s what you’ll do day-to-day:

• Develop and maintain CX Academy curriculum to consistently improve and evolve our programs as we grow and scale the business.
• Lead, coach, and develop a team of facilitators who specialize in role-based training for several CX teams
• Ensure all training programs are developed, delivered, and measured in accordance with agreed learning & development design principles. 
• Design and develop new virtual training, instructor-led training, and supplemental learning tools.
• Responsible for the administration required to ensure programs run successfully. Partnering with learning operations to ensure LMS administration, program marketing, facility and materials administration.
• Develop metrics and monitor impact of L&D activities to ensure effectiveness of delivery to the business and return on investment of all training.
• Conduct needs analysis and evaluate effectiveness of learning solutions.
• Create learning content in the LMS and eLearning design platforms to build a robust blended learning experience.

Here’s what we're looking for:

• 3-5 years of experience in learning & development, facilitation, learning program management
• 2+ years of experience leading a team
• Experience facilitating with virtual training platforms (Zoom, AdobeConnect, Webex Training Center)
• Experience using LMS, LXP, eLearning design tools
• Experience designing and building large scale learning programs
• Experience managing program logistics (tracking participation, materials, scheduling, etc.)
• Ability to handle multiple priorities and changing schedules
• Excellent verbal and written communication skills
• Have a warm presence that puts people at ease
• Can operate autonomously with little supervision
• Know how to introduce fun and creativity into any activity
• Are scrappy and not afraid to roll your sleeves up to get the job done

Our cash compensation amount for this role is targeted at $100,000 - $115,000/year in Denver. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com.